Chendom Reviews

Name: Chendom
Rating: 3.88

3.9 Rating 253 Reviews

70 %

of reviewers recommend Chendom

Company Reviews

Product Reviews

325

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Phone:

0793544033

Email:

support@chendom.com

Location:

150 Mountain Ave, Hackettstown, NJ 07840
07840

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“this place sales junk do not buy from them its a scam JUNK IS ALL YOU WILL GET”

Helpful Report

Posted 3 years ago

Hi Deanna, Thanks for your feedback. Because the dimension of the necklace pendant is small ( it's just 24mmx24mm), so we have to make the art smaller to fit the pendant. Therefore, it's a bit difficult to read the letters on it. Hope you will understand for that. Actually, we clearly stated the dimension on our site for your consideration. We would greatly appreciate your kind understanding and sympathy with us in this matter. Take care and best wishes! Chendom Support Team

Posted 3 years ago

“I love, love, love this keychain! I have not put it on my keys because I want to keep looking at it!”

Helpful Report

Posted 3 years ago

Hi Ginny, Thanks so much for your awesome feedback. We're so happy to hear that you feel satisfied with our product. We always try our best to bring the best items to our customers. Your feedback is a great effort for us to try more in the future. We hope to have another chance to bring the best items for you in the nearest time. Take care and best wishes!

Posted 3 years ago

“My daughter cried when she opened the box and a light came to show case the message. It was perfect.”

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Posted 3 years ago

Hi Jessica, Thanks so much for your awesome feedback. We're so happy to hear that you feel satisfied with our product. We always try our best to bring the best items to our customers. Your feedback is a great effort for us to try more in the future. We hope to have another chance to bring the best items for you in the nearest time. Take care and best wishes!

Posted 3 years ago

“Just Beautiful 😻 I have a piece of my dad wherever I go thank you Chendom I appreciate you so much!!!”

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Posted 3 years ago

Hi Denise, Thanks so much for your awesome feedback. We're so happy to hear that you feel satisfied with our product. We always try our best to bring the best items to our customers. Your feedback is a great effort for us to try more in the future. We hope to have another chance to bring the best items for you in the nearest time. Take care and best wishes!

Posted 3 years ago

“I emailed they 5 times for label return and refund. The necklace chain is not as in description and the stone is big and cheap looking. The card stock placed in box has perforations. They keep arguing with me, stead of providing quality customer care”

Helpful Report

Posted 3 years ago

Hi Janel, Thanks so much for your feedback. Actually, we did responded your emails and still waiting for your photos showing the product mistake to resolve the problem for you. We're trying our best to support you to solve it as soon as possible. However, you still hasn't sent us any photo regardless our explainations. We really need the proof photos to examine with our factory. Hope you understand for our policy. Please kindly reply our support email with the photos. We'll issue your case immediately with that. Look forward to hearing from you soon. Warmest regards, Chendom Support Team

Posted 3 years ago

“I ordered the 18k gold pendant and I got the other fake one. They won’t respond at all. Don’t order from this site!!!!!”

Helpful Report

Posted 3 years ago

Hi Rennette, Thanks for your feedback. Actually, we did not received your email. We always try our best to support the customer to solve the problem with their orders. Please kindly email us via Chendom@support.com and let us know your problem. We will resolve it for you in our best capacity. We have never received this kind of feedback about this product before. Best regards, Chendom Support Team

Posted 3 years ago

“I ordered two boxes. One of the lights didn't work. I reached out to them and they responded the next day, they asked a couple off questions and sent me the new box and I'll receive in a few days.”

Helpful Report

Posted 3 years ago

Hi Larry, Thanks so much for your awesome feedback. We're so happy that you rate us 5 stars. We always try our best to bring the best items to our customers. the new box is coming. You'll receive it soon. Your feedback is a great effort for us to try more in the future. We hope to have another chance to bring the best items for you in the nearest time. Take care and best wishes!

Posted 3 years ago

“Horrible customer service from start to finish. There’s limits on the time frame that you can change your order. I contacted them within that time and they did not honor any changes. There’s also a limit on time frame for returns, and they did not return any emails within that time frame. There’s no number to call. The support was super negative and the products were cheaply made. Really disappointed with this.”

Helpful Report

Posted 3 years ago

“I ordered from them. They notified me immediately that my order was sent. It came from Florida to Pennsylvania in 4 days. Best service I've ever had in my life”

Helpful Report

Posted 3 years ago

Hi Richard, Thanks so much for your awesome feedback. We're so happy to hear that you feel satisfied with our product and also the service. We always try our best to bring the best items to our customers. Your feedback is a great effort for us to try more in the future. We hope to have another chance to bring the best items for you in the nearest time. Take care and best wishes! Chendom Support Team

Posted 3 years ago

“First off I have emailed these people several times. I received nothing back. I have no tracking numbers nothing. No number to call to talk to anyone. They will not respond to me at all. There quick to take your money.”

Helpful Report

Posted 3 years ago

Hi Casey. Thank you for your feedback. We have to let you know that we just received your two emails, and the first one on Wednesday and the second one on Thursday, we replied your first one on Thursday. Because we have had a ton of emails to handle, we do apologize for replying your mail late. We also got your reply that you received your package, we were ecstatically happy for that. Hope we can bring a variety of our products to you in the nearest future. Best regards!

Posted 3 years ago

“I have sent multiple emails to this company. They say the message you back and send “confirmation of address ect ect” but they don’t. I haven’t received any of what they “say they did”. They also say that I returned the item from Beaumont..which I didn’t. My address is in Lumberton so how is that possible? I need a WORKING number which they will NOT provide. This is a disaster. I keep having to leave reviews as they will not communicate any other way. This is horrible horrible customer service!!!!!! I’m attaching the emails I have sent, being they are falsely saying I don’t respond to. I’ve responded to them yet they fail to fix problem..don’t order from this company unless you want a huge runaround, lies, and false promises. I want my money back!!! Keep your jewelry but give me my money back!!! As I read later, the jewelry is cheaply made anyway. Terrible business and customer service!!!!”

Helpful Report

Posted 3 years ago

Hi Stacey, We have sent you an email of address confirmation, and we also received your correct shipping address. We replied you that we changed your address and reship your package when it's sent back to us. We do not know the reason why you cannot receive our email. Anyway, we have to said you again that we changed your address, and please be patient and wait us, we will resent your package when it's sent back to us. And we also let you know that due to the wrong shipping address that you left on our system, it occurred the fact that your package was returned to sender. Hope you can understand and cooperate with us. Best wishes!

Posted 3 years ago

“Still have yet to receive my order. The company said I only emailed them once..a lie..they say around a 5 day delivery time..another lie...I wish I had never ordered from this company as they don’t keep their word. I’ve been waiting over a month for this “gift” I was giving; the occasion I bought it for has come and gone. I told her the gift would be here in a day or so but this company made this a lie too, don’t order from this company unless you want the run around, no working number, and empty promises”

Helpful Report

Posted 3 years ago

Hi Stacey, Thank you for your feedback. Actually, after receiving your email dated Mar 14, we responded the day after that we received the information saying your package was returned to Sender Processed on March 1st, 2021. It's maybe because of the wrong shipping address. We waited for your confirmation of shipping address and also said that when your package is returned to our warehouse, we will reship it for you. We even sent the reminder for that email, but still haven't received your reply. Please kindly reply us at support@chendom.com. We'll issue the problem for you. Thank you and best wishes, Chendom Support team

Posted 3 years ago

“I mecer received my item, they charged me for express delivery and said ship within 5 days yet it wasnt even shipped for 8 days after i complained. Never refunded shipping or necklace price. Complete scam. Avoid this site there are better site that dont lie about their location and actually send a tracking number without having to complain! Only email i received after purchase was TY about 5 days later.”

Helpful Report

Posted 3 years ago

Thanks for your feedback. If there is any problem with the item you received, please take a clear photo showing the problem and send it to our support email at support@chendom.com. We will examine it carefully. Looking forward to hearing from you. Thank you so much!

Posted 3 years ago

“I ordered a necklace and never received. I have tried and tried to get someone to help take care of this and NONE of my emails or reviews have been answered so looks like I’m out 60.00!!!! Very disappointed, to say the least. I would save my money and time and NOT order from them. And btw, they have no working number to address their issues”

Helpful Report

Posted 3 years ago

Hi Stacey, We have checked your order carefully and we have seen that you just sent us one email and we also replied your email but we did not get your response. We updated the latest information of your order on email. Please check your mail and response us when you get it. If you need any assistance, please contact us via email. We are always happy to support you. Best wishes.

Posted 3 years ago

“Absolutely Beautiful !!! Glad I ordered the Necklace for my fiance... Gotta believe that she is going to Love it.. I'm very pleased and excited to give it to her.. Thank you very much!!”

Helpful Report

Posted 3 years ago

Hi Steven, Thanks so much for your awesome feedback. We're so happy to hear that you feel satisfied with our product. We always try our best to bring the best items to our customers. Your feedback is a great effort for us to try more in the future. We hope to have another chance to bring the best items for you in the nearest time. Take care and best wishes!

Posted 3 years ago

“Their products are incredibly low quality for the price and their customer service is no help at all, I wouldn't buy from them unless you simply like throwing away money.”

Helpful Report

Posted 3 years ago

Hi Jay, Thank you for your feedback. Actually, you received this package over 15 days and get back here to complain us that your necklace were broken within a week of purchase. We are so sorry but we can't be sure that why the necklace were broken. Our policy note clearly that "We cannot accept customer's returns or exchanges if any product has worn over 10 days from the date your package is delivered." Hope you understand that we can't support in that situation. Anyways, we've never received any kind of this problem' s feedback from our customer about this matter before. We always try our best to improve our product quality day by day. Take care and best wishes!

Posted 3 years ago

“Bad product even worst customer service.I will tell everyone I know about this company.I have never dealt with such incompetent people.”

Helpful Report

Posted 3 years ago

Thanks for your feedback. If there is any problem with the item you received, please take a clear photo showing the problem and send it to our support email at support@batenstore.com. We will examine it carefully. Thank you so much!

Posted 3 years ago

“Bad product and poor support service after purchase. The engraving on the necklaces was unreadable and they will not respond to emails. No phone number to call. DON'T buy anything from them..”

Helpful Report

Posted 3 years ago

Thank you for your feedback for our store. Because your order is the pendant is small and you chose the text so many characters, we need to adjust the size of word to fit on the pendant. Hope you can understand we process the necklace on your demand at a reasonable price for you. We checked your order and if you have any problems with the product you received, please contact to email support@chendom.com to be supported. We will work hard to improve our product quality day by day. Take care and best wishes!

Posted 3 years ago

“I would actually give this company zero stars. They are the worst company I have ever dealt with. They refuse to respond to any questions or comments you have and send you poor quality items that don't match what you ordered. I will never order from this company again. I've had to fight tooth and nail to get my money and was only issued a credit. I encourage to be careful shopping here.”

Helpful Report

Posted 3 years ago

Hi Anonymous Thank you for your feedback, We could not find any orders with your order number or email from Zologifts store. PLease contact us via support@zologifts.com if you have any problems with our store. We will check and solve for you. Best regards,

Posted 3 years ago

“I was shipped a necklace. It was defective, and a portion of the engraving unreadable. I have tried numerous times to contact this company via their support email. You NEVER receive a reply. There is no phone number. I had the same experience when I was attempting to confirm the order would be shipped by xmas. It was not. I have asked for either a refund or a replacement of my order. I will now dispute the charge because I cannot get the company to respond. Very difficult experience.”

Helpful Report

Posted 3 years ago

Thank you so much for your feedback. We sincerely apologize for any inconvenience caused for you. We received your email and responsed it immediately. Please check your inbox and reply me as soon as possible. We will solve this problem for you. Please don't worry. Looking forward to hearing from you. Stay safe and best wishes!

Posted 3 years ago

Chendom is rated 3.9 based on 253 reviews