Bryght Labs - ChessUp Reviews

Name: Bryght Labs - ChessUp
Address: 9113 W 156th Pl, Overland Park, Kansas
Rating: 4.31

4.3 Rating 303 Reviews

82 %

of reviewers recommend Bryght Labs - ChessUp

4.3

Based on 303 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	6 - 12 Hours

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Bryght Labs - ChessUp 5 star review on 27th June 2023

Jennifer Ebersold

Bryght Labs - ChessUp 5 star review on 29th December 2022

Mickael Cobut

Bryght Labs - ChessUp 4 star review on 10th December 2022

Erwin Liwanag

Bryght Labs - ChessUp 5 star review on 2nd December 2022

Adam Kenney

Anonymous

Anonymous // 01/01/2019

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“Excellent quality. Friendly and informative customer service. Reasonably priced too! I highly recommend the ChessUp to all those who love chess but don’t always have an opponent to play with. The ability to play Stockfish (the built in chess engine) on varying levels of strength, as well as being able to play against other real life opponents from anywhere in the world is truly incredible. Bryght Labs have really created a fantastic product. I’m really happy with my purchase and I think that if anyone reading this review is contemplating getting one themselves, you definitely won’t regret it!”

Helpful Report

Posted 1 year ago

“I just received my ChessUp board, two days after ordering, and played a few games OTB, against AI, and online (lichess). Everything works perfectly as advertised! (I did update the firmware and calibrated as recommended first). It's a bit larger than I expected; maybe thats a good thing. The carrying bag is nice too, just right for the board, charger, and a few accessories. Better quality than expected, and have not had to recharge yet after 6-7 games. The app seems to work great, no issues. I can't wait for Chess.com integration and other promised learning features. Highly recommended!”

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Posted 1 year ago

“I'm delighted with the ChessUp board. The pieces could be better. King and queen are too similar. Main problem was the long delivery time that turned out to be even longer due to customs delays in Europe. All that said this is a great board and app (iOS)”

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Posted 1 year ago

“This is a gift that has not been open l hope it is a great gift.”

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Posted 1 year ago

“It's pretty good for improving your play and helping you with suggestions. The pieces are of a reasonable size and pretty decent quality considering they are plastic Quite disappointed that it still can't integrate with Chess.com. Crashes occasionally mid game which is extremely frustrating, seems to need an occasional calibration even after the initial one. Worth the money? Not really at the current price. Would I buy again? Only if the price dropped by a reasonable amount.”

Helpful Report

Posted 1 year ago

“Awesome chess board, easy to set up and start using. I've used it everyday since I got it, highly recommend!”

Helpful Report

Posted 1 year ago

“After ordering two chess sets for my children in the initial kickstarter campaign I was initially very pleased with the sets (even though I'd had to wait a year longer than expected for them) so I decided to order another set for myself. As one of the original backers I was a bit disappointed not to be offered a substantial discount for purchasing a 3rd chess set and even more disappointed when I placed the order in January after your sales representative told me I needed to place the order immediately as the prices were going up by £100 per set, only to find they are basically still being sold at the price I paid. I was expecting to receive my chess set in April but actually didn't get it until the end of July, a 6 month wait! I had explicitly requested as walnut style set as the darker sets looked a bit plasticky and tacky, and again I was disappointed that you didn't send me the walnut set I had explicitly ordered. Furthermore, after only a week or so some of the plastic has started to bubble up. Overall I am pretty disappointed and additionally think that if you don't sort out your delivery logistics you are going to go out of business pretty quickly (which I don't want to see as then my chess sets will be unsupported). Another big disappointment is that you don't seem to have made any significant improvements to the ChessUp App. You said that you would be adding connectivity to Chess.com but this still hasn't happened. Your videos also show some sort of automatic chess clock, which I can't find anywhere on the App (which would be really useful as I've already lost several games on Lichess due to running out of time). You also haven't added any other useful functionality like being able to set up the board in different positions and in order to switch between playing white and black you have to turn the whole board round. There also don't seem to be any advanced tutorials on the App, which I was expecting (things like different openings for example). Overall ChessUp is a great concept but I've been pretty disappointed by the fact that nothing seems to have improved since the kickstarter campaign.”

Helpful Report

Posted 1 year ago

Hi Mark! Veronica will be reaching out to you, keep an eye out in your inbox!

Posted 1 year ago

“Service wise of keeping delivery promises. Several months late and several delays and I as buy needed to reach out for update. Product wise, great idea but need to work on the electronics since needed to amend and place the chess pieces again. You could expect more of quality feeling.”

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Posted 1 year ago

“I purchased by mistake, but I love the game”

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Posted 1 year ago

“Wonderfull Chessboard, but with the App it doesnt Match that well, friends Connect doesnt work well unfortantly.”

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Posted 1 year ago

“This chess set makes playing chess fun! I just played another game on Lichess where I thought I would offer a draw to my opponent but the android app doesn't have a way of doing that. I also can't find a resign button when I'm loosing to the AI. The app needs improvement but it's still an enjoyable game online 👍”

Helpful Report

Posted 1 year ago

“I enjoy the board but the app feels clunky and it's disappointing to not be able to play on chess.com when using android”

Helpful Report

Posted 1 year ago

“Not new to chess but new to chess learning technology, I am very impressed by the clean look, easy steps of instructions, beautiful colorful display with ai assistance and even the quality feel of the board is very satisfying. Setting it up was a breeze, plus I don’t feel intimated by my worthy ai opponent in making mistakes while learning and most importantly having fun. Great product.”

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Posted 1 year ago

“My grandson loves chessup. Loves that he can play with AI anytime he wants. Loves the levels.”

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Posted 1 year ago

“Bright Labs, chest up is a rewarding chest set that made me feel like I died and went to heaven!”

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Posted 1 year ago

“Have two other AI electronic boards and have enjoyed them very much, but I now have a new favorite in the ChessUp board by Bryght Labs. So easy to take right out of the box, get it set up, and start playing chess! You guys have hit a home run with this very unique board, and at a very affordable price too…….. Awesome!”

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Posted 1 year ago

“My kids and I love this chess set. we have played every night since receiving it. The pieces feel great in your hand, and I love how it lights up your moves. I also like the way you can level up the AI. My only negative is the software for the phone as it sometimes goes to sleep while playing.”

Helpful Report

Posted 1 year ago

Hi Todd! We are so happy that you and your kids love your ChessUp! To make your experience even better, Veronica is going to reach out to you from info@bryghtlabs.com so we can get to the bottom of your phone going to sleep, speak soon!

Posted 1 year ago

“Bryght Labs was very helpful and responsive in my communications with them. I was having some trouble getting in touch with Clyde, the company that sells the protection policy for the ChessUp chess board, so I eventually reached out to Bryght Labs and they were able to connect me with Clyde. The only complaint I might make about their service was the amount of time it took from the original purchase to the shipment delivery, which was about 4 months. To be fair, Bryght Labs was upfront about their production time from the beginning. They didn't do anything wrong it just took a while to send out their product. Great service overall.”

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Posted 1 year ago

“I purchased 3 of the CHESSUP units for family members and myself. We all had some problems initially using the unit's software and the app. Once we all understood how the units and the app worked it was great. We are all at different levels and enjoy this great product. CHESSUP's teaching ability for beginners, openings, and defenses is great. I'm in my mid 70's and know that my word choices in this review are not what the computer generation/chess savvy individuals would choose. We all think CHESSUP is a great product and would recommend it for beginners to very skilled players, the software can kick your butt no matter your skill level!”

Helpful Report

Posted 1 year ago

“Excellent for all levels of chess players. Was able to teach my daughter the basics in less than an hour.”

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Posted 1 year ago

Bryght Labs - ChessUp is rated 4.3 based on 303 reviews