Chewy.com Reviews

Name: Chewy.com
Rating: 3.70

3.7 Rating 577 Reviews

66 %

of reviewers recommend Chewy.com

Company Reviews

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3.7

Based on 577 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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Phone:

800-67-CHEWY (672-4399)

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Chewy.com 5 star review on 27th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have been with chewy for over a decade. We have lost 3 incredible precious digs during that time. No one has treated us more like family than the people of chewy. Our last precious pet past 6 days ago , tonite we got a got a gorgeous vase of rises. A card that brought tears to all of us . Thank you is not enough for the years of wonderful service. But know how much your gesture meant to us and our babies in Heaven !”

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Posted 1 year ago

“Chewy is the best. I can’t say enough about how they helped me after the death of my cat. The flowers were greatly appreciated! Thanks Chewy!”

Chewy.com 5 star review on 17th November 2022

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Posted 1 year ago

“We ordered Sampson, our Great Pyrenees, his Cosequin at 2:00 PM on Sat. Nov. 12th..It was delivered to our front door (free shipping), at 1:00 PM Sunday, the next day, Nov.13th...Your delivery is amazing and great customer service..We have been a customer of Chewy for about 15 yrs. Thanks for the great work....Karen”

Chewy.com 5 star review on 13th November 2022

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Posted 2 years ago

“When my sweet pomeranian Mikey passed away, I contacted Chewy. I had hoped to get a refund on his prescription since it had not been opened yet. The first thing I told the customer service representative ( Kevin) is " I'm going to try to get through this without crying. " (I did not.) However Kevin was awesome! He reassured me that they will take good care of me and he was very sweet with his condolences. Not only did Chewy give me a refund for the prescription but I didn't even have to send the prescription back! As if that wasn't enough just two days later I had a knock on my door. It was someone holding flowers (who I assumed was a from a family member.) No!! It was from Chewy! I could not believe in this day and age where it seems most businesses do not give that customer service of the past, that a big corporation like Chewy did something as thoughtful as this! That is so awesome in 2022!! Thank you so much Chewy you will have a customer for life!! SINCERELY..Trish Morgan”

Chewy.com 5 star review on 12th November 2022

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Posted 2 years ago

“Bad dog food! I ordered and received the food very fast the problem is that it had parasites and gave my dog severe diarrhea. It was awful. Will not order from here again.”

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Posted 2 years ago

“Just wanted to say how amazed I was to open the door to a delivery of flowers - Chewy sent flowers! I called to cancel the delivery of special meds and dog food for Schatzie, our beloved pooch of 14 years, on her passing. It has been such a sad time, but the flowers helped. My family and I really appreciated that any company would go to that level of customer service. When we get a new pup, we will certainly be returning customers.”

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Posted 2 years ago

“I can’t say enough good about chewy. I’m going through a heartbreak losing my mini dachshund that I had for 15 years who just recently passed. In closing out my account I shared my story and they not only refunded prescription food and medication that I purchased, and will not be using as well as offer their condolences . That was nice but that didn’t stop there , as I arrived home, I had a beautiful floral bouquet sent to me from this company waiting on my doorstep from a local florist. I donated all of my items to a local rescue and they mentioned to me how several of their donators are encouraged from chewy to donate food or supplies that they were not able to use or were refunded, but didn’t ask for items to be returned. This is great customer service, putting their customers and their pets before a company. I always recommended using this company not only for their efficient service I received but my last experience has taken my experience to a whole new level. I have been a chewy customer for over five years. I have never had a complaint and now I have nothing but praise. Keep up the great work chewy Your kindness was greatly appreciated.”

Chewy.com 5 star review on 27th October 2022

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Posted 2 years ago

“Always great products at great prices, if there's ever any problem they fix it right away. Would recommend shopping at chewy to anyone who loves their furry friends!”

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Posted 2 years ago

“I can’t say enough good things about Chewy! We have to order a prescription food for our cat, Azora, and Chewy has bern such a reliable source for getting that food. At times they were out of stock with certain foods, I’d always get 10% off my next order once the foods were back in stock. The reps are the nicest people ever. So caring and helpful and understanding. I just love dealing with them.”

Chewy.com 5 star review on 21st October 2022

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Posted 2 years ago

“When my cat of 19 years died, and I cancelled my autoship, the representative was so kind and caring. Yesterday when I came home there was a vase with flowers from Chewy - incredible! So unexpected! My orders were always filled promptly and got to me early or at the assigned date. If there were a problem, it was always resolved. Excellent!”

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Posted 2 years ago

“I love Chewy! Their delivery fast and accurate!”

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Posted 2 years ago

“Our dog passed away and they sent us flowers!!! Also refunded our purchase we just made that we wouldn't be using. I also appreciate the free shipping and frequent coupons/credit codes. The customer service rep was terrific also. Lastly they have great quality and quick shipping.”

Chewy.com 5 star review on 14th October 2022

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Posted 2 years ago

“WOW. Excellent customer service. I accidentally had a large order sent to my old address and they resent a new order no charge. Thank you!”

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Posted 2 years ago

“I overnighted a prescription to Chewy after not being able to get it because of Hurricane Ian which my dog needs due to arthritis, congestive heart failure, and atypical Cushings disease. Since the med is a prescription, I have to wait for a week prior to the end of the prescription to get the written script from my vet. So, when they were back, I picked up the script and paid almost $60, on 10/3 to overnight to Chewy. They received it the next morning and called me to confirm they received it and would be shipping it out immediately. I should have gotten it this Saturday 10/8. During the call on Tuesday morning 10/4, I specifically asked if they could overnight it and I would pay for it. They, of course told me no and the only option was ground but assured me it would be here by 10/8. On 10/8, I received an Email that it would not be here until 10/10 but when I called FedEx, they said it would not be here until 10/13. I called Chewy to see what they can do to help as I was a direct hit with the hurricane and my dog needed his meds or it could kill him. It is stuck in Ellenwood GA where the hurricane hit after leaving Florida. Neither FedEx nor Chewy put a plan in place for this natural disaster. They just shipped to a place that is experiencing flooding and when I pleaded with them to help me, they would not do anything. I have been a patron of Chewy for over 6 years and purchase over $1000 in food for my animals, meds, toys, etc. They took my money when things were good but when a natural disaster hit, they failed miserably. If you have an animal that has health issues that you have to have medication for, I highly suggest you go elsewhere rather than risk your pet's life. Chewy has done a horrible injustice to the people of Florida during this natural disaster and would not even think outside of the box to help me or other pet parents in Florida, knowing we would have paid any amount of money to get our babies' meds. They took the easier way and decided to not help us get our pets' medicine. It is shameful and I have canceled all autoships as well as canceled my account. I WILL NEVER USE CHEWY AGAIN!”

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Posted 2 years ago

“What an amazing company! I've been a customer for years and they're truly the best! I received a beautiful flower arrangement sent to my home following the passing of my cat. To say I was blown away by their generosity is an understatement! They go above and beyond and I can't say enough great things about this company! I'll be a customer for life!”

Chewy.com 5 star review on 6th October 2022

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Posted 2 years ago

“Chewy is simply the best! I love everything about this company! Especially their customer service! Thanks Chewy for being the best!”

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Posted 2 years ago

“Amazing company. After just 1 order my dog had to be put to sleep and 2 days later I receive a flower bouquet from them. Who does this anymore? Next dog I am ordering EVERYTHING from them. Wow. Exceeded expectations.”

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Posted 2 years ago

“We've been a customer for years. However, over the past year, it has gotten do terrible, that it really seems like a different company. I've had 25-30% of my orders refunded, replaced or partially refunded. Recently, our box was delivered with 2 cases of Dog Foid and one of Cat Ffod. We also had, once again, a completely busted open container of catching that's. It was a huge mess, same exact issue, back yo back orders. 😤 Its surreal. We had zbts everywhere! The prior order, they had busted open the container before shipping, put a pice of purple tape around the container, shopped it anyway. I did a chargeback with my CC company, as I'm tired of getting refunds, excuses and overall lies. They really don't care about you. We spent 300 to 400 a month. NO MORE!!, It's time to run them into of business. BOYCOTT, as I believe damages are intentionally inflicted, because I called to complain several times. Let's all speak loyalty and loudly, using our dollars. Please BOYCOTT. More about Chewy to come on our website and other review sites. I tried to post photos, this site blocked them, even though the format is correct, initially. Anyway, I changed the format, it's perfectly fine now.”

Chewy.com 1 star review on 27th September 2022

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Posted 2 years ago

“I have been a Chewy customer for many years. Always happy with them until this past year. The withdrew the money for my autoship 5 days prior to when they were supposed to resulting in overdraft charges to my account last month. This month my order was to be delivered Friday Sept. 23. I tracked it and found that it won't be delivered until the 28th. When I called they told mo to go to the store and buy more pet food to get buy until the Chewy order is delivered. Problem is, they have my money. I don't have the money for more pet food nor to drive the 90 miles to get it. I have canceled my autoship. Chewy is no longer reliable.”

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Posted 2 years ago

“I had hoped to be a "customer for life". I don't know what is going on at chewy but they're going downhill quickly. I've been a customer since 2017 and have intentionally made all my pet purchases through chewy. They were a good company and I wanted to support them. but lately customer service is not what it was. And what's up with all the "bundles"??! I can no longer buy the items that I want without purchasing them in a "bundle" along with other items that I don't want. Being forced to buy something I don't need does not save me money. It's lovely to send flowers acknowledging the passing of your customers' pets. But how about listening to the needs and preferences of your customers while their pets are still with us?”

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Posted 2 years ago

Chewy.com is rated 3.7 based on 577 reviews