Chewy.com Reviews

Name: Chewy.com
Rating: 3.70

3.7 Rating 639 Reviews

66 %

of reviewers recommend Chewy.com

Company Reviews

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Metrics

3.7

Based on 639 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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Phone:

800-67-CHEWY (672-4399)

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you Chewy for carrying a quality product ( Panacur). Chewy promised to deliver it within 3 days and they delivered as promised. Within 24 hrs of taking the product my dog was acting like himself again. I would definitely order from Chewy.com again.”

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Posted 4 months ago

“They have the dog products - vet-prescribed food, supplements - we need. Excellent service. Reasonable prices. When I had questions I reached a real-person by phone. And my questions were always answered satisfactorily. This is a company to support! Thank you people at Chewy.”

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Posted 5 months ago

“Shout out to Chewy for sending a card with well wishes and a gift for Gracie! What a nice surprise! I had not ordered anything at this time but Chewy knew Gracie was having surgery weeks ago. This is a retailer I will to continue to support …not just because of their gift but because of their great customer service. Thank you Chewy for making Gracie and me happy customers! 👍🐶🩷”

Chewy.com 5 star review on 27th October 2024

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Posted 5 months ago

“Chewy is a great company to order pet supplies from. We mistakenly ordered the wrong size jacket for our dog. I chatted online with their Customer Service and they said they don't do exchanges. They asked that we donate the jacket to a pet charity. They also placed the order for the new jacket for us, free shipping and a discount. The online chat is very accommodating. I would recommend ordering from them because of their policy of donating to local pet charities and their great Customer Service.”

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Posted 6 months ago

“We have used chewy for years. They are professional and very dependable. Highly recommended. This week our beloved pet died at 14 years. I called chewy to discontinue some products. They were very sweet. Today we received a lovely flower display from the company. That shows you how this company cares about your pets. Thank you.”

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Posted 6 months ago

“George Del Monte and family Florence, CO 81226 October 12, 2024 Dear Fran and the Chewy.com family, We wanted to thank you for the thoughtfulness in sending a dozen beautiful roses along with condolences on our loss of Luke. He was so central to our family and everyday life; he is missed dearly. The roses are a bright spot in a time of grief – very much appreciated. You have always been a great business; we are even more impressed with your sense of compassion and goodwill. Sincerely, George Del Monte and family”

Chewy.com 5 star review on 14th October 2024

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Posted 6 months ago

“I have a senior cat with diabetes. I also needed her food and insulin in a rush. Chewy without hesitation made contact with our vet addressed my Tancie's issues. medication and food arrived within 48 hours of my order. I want to thank them for their prompt attention to my pets needs. U are worth more than 5 stars”

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Posted 6 months ago

“Wow, this company... above and beyond. I recently had to put my beloved senior dog to sleep. I had to contact Chewy to cancel a subscription order and Jasmine the customer service representative was very compassionate. Imagine my surprise when the next day I received flowers and a sympathy card from Jasmine and Chewy. I was so touched at this gesture. I know that if I ever have another dog I will definitely be ordering from Chewy again.”

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Posted 6 months ago

“What an amazing company! My super chewer lab puppy destroyed the Kong frisbee I purchased on chewy within 30 minutes. I provided this info when they asked for the post purchase review. I did not ask for a refund as my dog definitely destroyed the toy, but all of the sudden, I got an email that they credited my account because it didn’t last!! They also took the time to suggest three toys perfect for super chillers so of course I bought one. They have earned my business for life! That’s customer service to the Nth degree!”

Chewy.com 5 star review on 7th October 2024

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Posted 6 months ago

“Our kitty passed a few days after I placed my very first order and yesterday I called to cancel auto ship. Today we received flowers and a card from Chewy. Top notch company that gets it right.”

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Posted 6 months ago

“My dog recently passed away and i was apparently on auto ship for his pain medicine. it showed up a few days after he was gone. I was upset when I called because it was over $100 and my heart is still broken... they were awesome, refunded my money and even noticed I had just received a bag of dog food and refunded that as well. They told me they were very sorry for my loss. Although my heart is still broken they did make me feel better.”

Chewy.com 5 star review on 28th September 2024

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Posted 6 months ago

“Chewy is a wonderful company! My dog passed away after spending 150.0 on food. I called to return the food and chewy immediately refunded me for the food and just asked that I donate it to a local shelter. I came home from work to find a beautiful bouquet of flowers from chewy for the loss of My dog, with a heartfelt note. I have a rescue dog now and will continue to order from chewy for many years! Thanks so much for your kindness, I will continue to promote your business!”

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Posted 7 months ago

Chewy.com 5 star review on 13th September 2024

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Posted 7 months ago

“I received a birthday card from Chewy for my sweet baby Mya. This prompted me to call to stop her auto shipments. When I told Johnnita that we had recently put Mya to sleep, she was so comforting and genuinely concerned about me. I thanked her and took told her how thankful I was because they have always given 100% satisfaction with any encounter I've had with them. Well tonight I came home and a lovely vase of flowers with a heart warming card awaited me from Johnnita and my Chewy Family. Yes, they not only made me smile but made my heart happy. Thank you.”

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Posted 7 months ago

“Chewy you are amazing! What a fantastic company. My beloved dog Keena passed last week, and Chewy both refunded my money for the food shipment I had just received, as well as sent a beautiful bouquet of flowers and a card. Through the years, their employees have helped me with various situations when I've called, always going the extra mile for the customer. Thank you CHEWY for being so amazing all these years! You are wonderful to work with!!!!”

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Posted 7 months ago

“Shout out to you! You are great,you do anything to keep us happy! Doing a great job! Can’t say enough good about your commitment !”

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Posted 7 months ago

“How can I contact you by phone I can't find your phone number.”

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Posted 7 months ago

“My dog Penny was my best girl. She was my sunshine. I got all her needs from Chewy once I learned about them after moving to Tucson. Penny is over the rainbow bridge now with her best friend LadyCat. Chewy sent a card and condolences after Penny died. I now have my cat Lily and five rowdy finches and a canary. I get all their needs from Chewy. Chewy is a fine company with a big heart. We are lucky to have them.”

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Posted 7 months ago

“They are the best if you have a problem with your order, even if it is your own fault. I ordered a product that didn’t meet my needs, no problem at all. They are extremely pleasant and helpful.”

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Posted 8 months ago

“I am so impressed with Chewy. My dog passed away a couple of days ago. I had received his dog food the day he passed away . They refunded my money that day. I also received flowers from them sending their condolences.What a wonderful company. They are amazing”

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Posted 8 months ago

Chewy.com is rated 3.7 based on 639 reviews