Chewy.com Reviews

Name: Chewy.com
Rating: 3.70

3.7 Rating 639 Reviews

66 %

of reviewers recommend Chewy.com

Company Reviews

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Metrics

3.7

Based on 639 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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Phone:

800-67-CHEWY (672-4399)

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They charged an expired and changed card. Completely illegal. Won’t refund. Just lie and say they will. FRAUDULENT practices. I used to love and recommend to Everyone. No more.”

Helpful Report

Posted 1 month ago

“I can't praise Chewy.com enough. I order something and it nearly always arrives the next day. Everything is packed perfectly - no leaky cat litter boxes. Their website is easy to navigate and the AutoShip service is great. I have never had to contact Customer Service but from reading other reviews, it is obviously top notch. I buy nearly everything else from Amazon as it always seems easier and more convenient; Chewy, however, is my go-to for my pet needs. Great business!”

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Posted 1 month ago

“I’d always heard of Chewy’s excellent customer service and given we’ve been long time customers, I can honestly say that it’s true, they have always had one of the best, if not THE best customer service we’ve experienced. However, when we lost our sweet little Layla-Bug, their customer service took it to a whole other level. We were so down as can be imagined and our call to Chewy to cancel her long standing medication and prescription food order hit hard. But then something entirely unexpected happened - the next day we received by delivery a beautiful bouquet of flowers along with a HAND WRITTEN sympathy card; we just could not believe it. It was the brightest of lights at a very sad time, thank you Chewy. Such personalized customer service is simply unheard of these days. We hope you never change.”

Chewy.com 5 star review on 9th March 2025

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Posted 1 month ago

“Chewy has the BEST customer service! I had an issue with an order, emailed them, and my issue was solved the same day with them going beyond to make sure I was satisfied. I am a customer for life. Thank you Chewy for going above and beyond in a time where customer service is so hard to find.”

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Posted 1 month ago

“I made a mistake when I placed my order with Chewy. By the time I realized it, the product was already on the way. I contacted Customer Service to see if they could help and not only were they able to redirect the parcel back to the company, but they helped get the correct medication resent right away so we weren’t missing any doses. I couldn’t be more grateful for their understanding and help to fix it for me. I would definitely recommend!”

Chewy.com 5 star review on 20th February 2025

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Posted 1 month ago

“I've ordered from Chewy for years, and used to receive coupons & promos, but now everything is for new customers only ! They no longer seem to care about their repeat customers, so I guess I'll be shopping the pet stores again... Used to love them, but this just doesn't seem fair !”

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Posted 2 months ago

“I received a beautiful bouquet of flowers from chewy when my pet passed away❣️. Chewy is a wonderful caring company in a way that you don’t find too often.”

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Posted 2 months ago

“I purchased a product that I was very disappointed in. I left a bad review on it. Never asked to return it or for a refund. Day after I left my product review Chewy sent me a message that they were crediting my account back for that product. Now that's great customer service. Very impressed with this company.”

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Posted 2 months ago

“Very good company. I do wonder why when I order cat food fancy feast creamy I only get one or two cans and the rest are just regular cat food.”

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Posted 2 months ago

“I have been ordering from chewy for years, toys, food & scripts. Whenever I have had to call them, customer service has been great and has always resolved the issue promptly. 🙂”

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Posted 2 months ago

“If I could rate them “0” stars, I would. For years I have contacted Chewy about their Shipping Department because I received goods that are damaged because of the way the shipping department packs them. If you have a big order, it is packed in one big box that is so heavy you cannot lift it. So, you unpack it in front of your house. Today I received another order that the product was damaged! I will no longer do business with Chewy. Gary E.”

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Posted 2 months ago

“Our standard poodle, Happy, passed away one day after receiving a full bag of dog food. I reached out to see about a refund… not only did Bradley from Chewy refund the food for us to donate but the next day we received flowers in honor of Happy! So so kind and above & beyond! Thank you Bradley and Chewy for bringing some joy to a sad time!”

Chewy.com 5 star review on 12th February 2025

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Posted 2 months ago

“During the last week of December 2024 I purchased a 15 lb bag of Lyric peanuts on Chwy site for $32.99-bird peanuts not human consumption peanuts! Just went to reorder, the Chewy price is now $42.99!!!!! So in 6 weeks Chewy has raised the price of junk peanuts $10; I live in Manhattan, one of the most expensive palces in the country and can get human grade peanuts at Trader Joes for less than the Chewy price WHAT A RIP OFF CHEWY! I'll be buying this item elsewhere”

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Posted 2 months ago

“Chewy.com is fine with regular food and litter orders. I've used them for years with no problems. But I'm warning people about their pharmacy orders. Hard to describe the mess I've been dealing with for the past two weeks. My old cat's kidney disease food--a prescription product--needed to be started as soon as possible. To speed things up I actually called the order in. For some weird reason the representative I talked to created a "profile" of her and mistakenly typed in that she was a dog. Even though I was specifically ordering cat food and a couple of other products for cats. So when they contacted my vet for the official prescription information everything got screwed up because of this misinformation. When we realized there was a problem I contacted them numerous times (I have the call log on my phone to prove it). My vet contacted them several times, also, and even talked at length with one of the "supervisors". Each contact we were assured that they'd fixed the problem and the order would be sent out. But time kept passing and in this morning's email they told me the order had been cancelled. They said they hadn't gotten confirmation from the vet. This was a bald-faced lie. This was a time-sensitive issue and their screw-up has caused my poor cat to become more ill. I won't be dealing with this company again.”

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Posted 2 months ago

“Thank you for your amazing customer service and support. When my dog passed, I contacted Chewy to stop my auto ship and explained why. The next day I received a lovely bouquet of flowers with the sweetest note!! You have a customer for life!!”

Chewy.com 5 star review on 8th February 2025

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Posted 2 months ago

“I Ordered From CHEWY again today And had The pure pleasure of Speaking with “Jessica” She went above & Beyond Helping out with What I Needed, as I Really did not know which Training Collar to order. So Thank You So much to “Jessica”. 💖”

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Posted 2 months ago

“I ordered a Java bird tree stand for $500. The item is defective and will not go together. Now the branch is stuck on and can’t be removed. Chewy customer service told me to go to Walmart and get two large boxes and cut them and tape them together to send it back since it won’t fit in the original box. Really????? I WILL NEVER ORDER FRIM THEM AGAIN”

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Posted 2 months ago

“In the last year of my 17 year old babys life, i relied on quick, efficient and promt medical supplies. I literally could not be happier. And after my baby passed away they even sent me flowers and a card. That touched my broken heart and im so thankful for Chewy.”

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Posted 2 months ago

“Ordered a product. Saw a short time later it was much less. They said could not cancel the order but said a difference in price would be given once it shipped. It is 24 hrs in shipping, no rebate, no email, nothing. So item will be shipped right back for full refund once I get it. Nuf said.”

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Posted 2 months ago

“They ship with FedEx or Ontrac. For where I live they opt for Ontrac which has a history of marking packages as delivered without actually delivering them. So naturally my last two packages disappeared. Taking my business elsewhere since Chewy doesn't let you choose shipping methods or carriers.”

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Posted 3 months ago

Chewy.com is rated 3.7 based on 639 reviews