Chewy.com Reviews

Name: Chewy.com
Rating: 3.70

3.7 Rating 577 Reviews

66 %

of reviewers recommend Chewy.com

Company Reviews

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Metrics

3.7

Based on 577 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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Phone:

800-67-CHEWY (672-4399)

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Chewy.com 5 star review on 27th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I couldn't place an order online! Tried to order as a guest. Entered all info including credit card info and it said something went wrong. Cleared everything, left site, reordered and it said it couldn't place the order. Called CS could barely hear her over the screaming kid in the background. She said she could place the order but needed to create an account. BAIT AND SWITCH!”

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Posted 2 months ago

“They are the best if you have a problem with your order, even if it is your own fault. I ordered a product that didn’t meet my needs, no problem at all. They are extremely pleasant and helpful.”

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Posted 2 months ago

“I am so impressed with Chewy. My dog passed away a couple of days ago. I had received his dog food the day he passed away . They refunded my money that day. I also received flowers from them sending their condolences.What a wonderful company. They are amazing”

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Posted 2 months ago

“Chewy is by far the most incredible company I’ve ever worked with. Their prices beat retailers, they deliver to your doorstep in less than 2 days and their employees are second to none!! Yesterday I spoke with Maria and told her that I just ran out of food for my dog Wolfie. Maria asked me to hold a moment and when she came back she told me that Chewy was going to send me a box of Wolfies food for free!! Chewys customer service is absolutely amazing! If you haven’t checked their prices you are totally missing out. CHEWY IS ABSOLUTELY THE BEST!!! (Wolfie agrees 🐶 🐾)”

Chewy.com 5 star review on 8th August 2024

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Posted 3 months ago

“I've been using Chewy for a few years now and they have been great. They've sent hand signed sympathy cards after my pets have died and I've cancelled subscriptions, and today I emailed about a defective item and a replacement is already shipped and on the way. It really blew my mind, enough to seek out somewhere to leave a review. They always deliver quickly after ordering and is my go to for pet supplies.”

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Posted 3 months ago

“Never buy any products from epicur or stoles pharmacy on this site they r not to b trusted none of the strengths are right poorly made products”

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Posted 3 months ago

“Chewy is fantastic .Wonderful customer service. So friendly & helpful.The fastest delivery. I don't have to go to the store & pick up heavy bags or cases of pet food.Is so convenient to just place my order& sometimes my order is here the next day.All I have to do is pick it up off my doorstep. My pet Loves all the good quality of pet food.I Love it also Oh so easy on my back&convenient.”

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Posted 3 months ago

“I’ve been using Chewy Auto ship for about 2 years for RX meds for our sweet Labrador Sammy. I worked in Customer Service for 30 years and took pride in the level of service I delivered to the public. Have I EVER received the level of customer service that I have received from CHEWY in these last two years? NEVER ! Every person I have ever talked with on the phone with CHEWY has been the most informed and thorough individuals I have ever dealt with. We recently lost our beloved 17 yr old cat and our 14 yr old beloved Sammy, just 3 weeks apart. I called to cancel the Auto ships and was helped by Alisa with the utmost of compassion and thoroughness to make sure that I no longer even receive “reminders” of upcoming orders. The next day I received a lovely bouquet from Alisa and the Chewy Family. They even posted a “Remembrance” photo of our sweet boy. WHERE DO YOUR EVER GET THIS TYPE OF SERVICE AND COMPASSION !”

Chewy.com 5 star review on 20th July 2024

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Posted 3 months ago

“I've been a Chewy customer for most of the 15 years of my dog's life. I love the convenience and the wide product selection. But I will no longer shop with Chewy because they employ deceptive marketing. I frequently get coupons from them both electronically and in the mail. Whenever I try to use the coupons, I get an error message that my coupon is not valid. I started reading the very small fine print and discovered that while the coupon says 20% OFF in big bold letters, the fine print says it's only good on a very limited number of products. The birthday card my dog got had print so small I needed a magnifying glass to read it only to discover it was only good on particular products that were quite hard to locate on Chewy. The worst are the 20% off coupons that come in every order I receive but are only good for new customers! I've had it. Either send coupons that don't play games or don't send coupons at all. The current approach makes just makes me angry. PETCO here I come.”

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Posted 3 months ago

“My vet sent in a script for Miritaz for my sick cat. Chewy sat on it for two days, and when I called they said there was an issue with the instructions which clearly was on the script, because I have a copy. Then they tried to back pedal on everything. Will never use them again.”

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Posted 4 months ago

“I have ordered from chewy few times medication for my cat. Everytime they were very efficient, understanding and great customer service.”

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Posted 4 months ago

“My first bag of ‘Pro Plan Live Clear Adult 7+ Chicken’ cat chow just arrived and my two elderly feline gals are chowin’ down on it with an enthusiasm I have NEVER seen in them! Marion, West Hartford, CT Will see if they continue with this loving their new dry food and continue doing well health and energy wise as they age. Marion, West Hartford, CT”

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Posted 4 months ago

“I don't know how anybody can give Chewy a terrible review. I have been a customer for the past five years and I've only had a problem one time and they handled it immediately. I appreciate not having to wait online when I called them and how efficient they were with fixing the problem. They always ask about how my pets are doing."BY NAME" :) Nicole is who I talked to and she was so sweet and helpful. Always will use Chewy for my pets needs.”

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Posted 4 months ago

“Chewy is the most horrible service. Every time I order, my package is “lost”. it says its delivered, and its no where to be found… keep in mind, I live in an apartment where packages are delivered INSIDE, so I know they are not stolen after delivery. Chewy has never compensated me. I get another delivery and that’s delayed too! Not even a treat for my baby. All I get is “I understand”. I order necessities for my dogs, heart meds and prescription food, things I cant just get anywhere. I think its highly disappointing and devastating that my dogs’ lives could depend on it and chewy doesn't care. I had to spend an extra $40 once because chewy lost my dogs heart meds, and new ones weren't delivered until 3-4 days later.. meds he needs 2x a day, everyday, by the way. My dogs prescription food just disappeared this Wednesday and I still don't have a replacement,because that got delayed too, and I don't even know if it will come tomorrow as stated, because it originally stated delivery would be by today. Once I get my dogs food this is probably my last order. worst customer service ever.”

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Posted 4 months ago

“CHEWY....wow always exceeds my expectations! Just relocated cross country and needed help updating autoship information as system didn't let me update card or addresses. I spoke with Alex...he quickly understood, updated all information, placed my auto order, used my credit as asked and even added 5% off for calling in. Enjoyed our chat, super efficient and friendly guy....and this is the norm for anytime I call. Thank you Chewy, great service, prices and I always feel appreciated.”

Chewy.com 5 star review on 28th June 2024

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Posted 4 months ago

“I want to thank chewy. I had to put my 18 yr old baby to sleep this week. It was the hardest thing I have ever had to do. I reached out to chewy because she had a case of prescription kidney food coming. I thought they would just send me a return label to send it back when it was delivered. But they told me to donate it. Then today I came home and they had sent me flowers. That was the sweetest thing and really helped me out somewhat of a smile on my face. It shows that people can be charismatic these days. Thank you thank you for the kind gesture. I will be sure to continue using you when I get my next kitty.”

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Posted 4 months ago

“There's no other place where I can leave a review for this, but I interviewed for Chewy and I have to express that I am not satisfied at all. My interviewer Febe Montederamos was exactly like a robot, I wouldn't be surprised if you told me she was a robot. I don't understand how someone like this gets in this position when they're clearly miserable with people just trying to get a job.”

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Posted 4 months ago

“Excellent customer service.”

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Posted 4 months ago

“I returned an item and have the fedex tracking number. I boxed the dog carrier in its original box and inside another cardboard box. I have the slip from fedex. Chewy is stating the box was empty and will not refund the $50+. so i have to pay for something because someone at chewy states it was empty and/or because someone stole the package. chewy just lost my business”

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Posted 4 months ago

“Chewy has the absolute best customer service. It’s so rare to have a human being answer the phone instead of an automated system. The representatives have been helpful, courteous and kind. Truly a different experience than most companies whose automated system, I believe, is designed to frustrate rather than help the customer. You have my business, Chewy! Keep hiring great people.”

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Posted 4 months ago

Chewy.com is rated 3.7 based on 577 reviews