Chewy.com Reviews

Name: Chewy.com
Rating: 3.70

3.7 Rating 585 Reviews

66 %

of reviewers recommend Chewy.com

Company Reviews

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Metrics

3.7

Based on 585 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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Phone:

800-67-CHEWY (672-4399)

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Chewy.com 5 star review on 8th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My dog recently passed away and i was apparently on auto ship for his pain medicine. it showed up a few days after he was gone. I was upset when I called because it was over $100 and my heart is still broken... they were awesome, refunded my money and even noticed I had just received a bag of dog food and refunded that as well. They told me they were very sorry for my loss. Although my heart is still broken they did make me feel better.”

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Posted 2 months ago

“I bought my cat's food on Monday, they took the money right away but on Tuesday I Receive a message that says that I needed to call to customer service to fix something with my account.Which I did and they asked me a lot of verification questions and then they said that everything was fixed and that I will receive the food between 24 and 48 hours on Friday 4am I receive another email saying that I should call again and do the same process again and that they couldn't Approve my purchase EVEN THO THEY TOOK THE MONEY ON MONDAY asked for same information twice and told me that I will receive the food not later than friday... And because Is friday Already, and my cat does not have her food and I will have to go to another store anyway I aked them to cancel my order and account And they said that they will give me back the money in 2 business days MEANING NEXT WEEK (I have to wait for the weekend plus to the business day for having the money back when they did not have any problems takingit from me instantly) and like nothing they invite me to create a profile for my pet to keep buying there?!, haha not even crazy, The audacity of this people... I will not buy there Ever again....”

Helpful Report

Posted 2 months ago

“Chewy is a wonderful company! My dog passed away after spending 150.0 on food. I called to return the food and chewy immediately refunded me for the food and just asked that I donate it to a local shelter. I came home from work to find a beautiful bouquet of flowers from chewy for the loss of My dog, with a heartfelt note. I have a rescue dog now and will continue to order from chewy for many years! Thanks so much for your kindness, I will continue to promote your business!”

Chewy.com 5 star review on 13th September 2024

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Posted 3 months ago

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Posted 3 months ago

“I received a birthday card from Chewy for my sweet baby Mya. This prompted me to call to stop her auto shipments. When I told Johnnita that we had recently put Mya to sleep, she was so comforting and genuinely concerned about me. I thanked her and took told her how thankful I was because they have always given 100% satisfaction with any encounter I've had with them. Well tonight I came home and a lovely vase of flowers with a heart warming card awaited me from Johnnita and my Chewy Family. Yes, they not only made me smile but made my heart happy. Thank you.”

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Posted 3 months ago

“Chewy you are amazing! What a fantastic company. My beloved dog Keena passed last week, and Chewy both refunded my money for the food shipment I had just received, as well as sent a beautiful bouquet of flowers and a card. Through the years, their employees have helped me with various situations when I've called, always going the extra mile for the customer. Thank you CHEWY for being so amazing all these years! You are wonderful to work with!!!!”

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Posted 3 months ago

“Shout out to you! You are great,you do anything to keep us happy! Doing a great job! Can’t say enough good about your commitment !”

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Posted 3 months ago

“How can I contact you by phone I can't find your phone number.”

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Posted 3 months ago

“My dog Penny was my best girl. She was my sunshine. I got all her needs from Chewy once I learned about them after moving to Tucson. Penny is over the rainbow bridge now with her best friend LadyCat. Chewy sent a card and condolences after Penny died. I now have my cat Lily and five rowdy finches and a canary. I get all their needs from Chewy. Chewy is a fine company with a big heart. We are lucky to have them.”

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Posted 3 months ago

“I couldn't place an order online! Tried to order as a guest. Entered all info including credit card info and it said something went wrong. Cleared everything, left site, reordered and it said it couldn't place the order. Called CS could barely hear her over the screaming kid in the background. She said she could place the order but needed to create an account. BAIT AND SWITCH!”

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Posted 3 months ago

“They are the best if you have a problem with your order, even if it is your own fault. I ordered a product that didn’t meet my needs, no problem at all. They are extremely pleasant and helpful.”

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Posted 3 months ago

“I am so impressed with Chewy. My dog passed away a couple of days ago. I had received his dog food the day he passed away . They refunded my money that day. I also received flowers from them sending their condolences.What a wonderful company. They are amazing”

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Posted 3 months ago

“Chewy is by far the most incredible company I’ve ever worked with. Their prices beat retailers, they deliver to your doorstep in less than 2 days and their employees are second to none!! Yesterday I spoke with Maria and told her that I just ran out of food for my dog Wolfie. Maria asked me to hold a moment and when she came back she told me that Chewy was going to send me a box of Wolfies food for free!! Chewys customer service is absolutely amazing! If you haven’t checked their prices you are totally missing out. CHEWY IS ABSOLUTELY THE BEST!!! (Wolfie agrees 🐶 🐾)”

Chewy.com 5 star review on 8th August 2024

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Posted 4 months ago

“I've been using Chewy for a few years now and they have been great. They've sent hand signed sympathy cards after my pets have died and I've cancelled subscriptions, and today I emailed about a defective item and a replacement is already shipped and on the way. It really blew my mind, enough to seek out somewhere to leave a review. They always deliver quickly after ordering and is my go to for pet supplies.”

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Posted 4 months ago

“Never buy any products from epicur or stoles pharmacy on this site they r not to b trusted none of the strengths are right poorly made products”

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Posted 4 months ago

“Chewy is fantastic .Wonderful customer service. So friendly & helpful.The fastest delivery. I don't have to go to the store & pick up heavy bags or cases of pet food.Is so convenient to just place my order& sometimes my order is here the next day.All I have to do is pick it up off my doorstep. My pet Loves all the good quality of pet food.I Love it also Oh so easy on my back&convenient.”

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Posted 4 months ago

“I’ve been using Chewy Auto ship for about 2 years for RX meds for our sweet Labrador Sammy. I worked in Customer Service for 30 years and took pride in the level of service I delivered to the public. Have I EVER received the level of customer service that I have received from CHEWY in these last two years? NEVER ! Every person I have ever talked with on the phone with CHEWY has been the most informed and thorough individuals I have ever dealt with. We recently lost our beloved 17 yr old cat and our 14 yr old beloved Sammy, just 3 weeks apart. I called to cancel the Auto ships and was helped by Alisa with the utmost of compassion and thoroughness to make sure that I no longer even receive “reminders” of upcoming orders. The next day I received a lovely bouquet from Alisa and the Chewy Family. They even posted a “Remembrance” photo of our sweet boy. WHERE DO YOUR EVER GET THIS TYPE OF SERVICE AND COMPASSION !”

Chewy.com 5 star review on 20th July 2024

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Posted 4 months ago

“I've been a Chewy customer for most of the 15 years of my dog's life. I love the convenience and the wide product selection. But I will no longer shop with Chewy because they employ deceptive marketing. I frequently get coupons from them both electronically and in the mail. Whenever I try to use the coupons, I get an error message that my coupon is not valid. I started reading the very small fine print and discovered that while the coupon says 20% OFF in big bold letters, the fine print says it's only good on a very limited number of products. The birthday card my dog got had print so small I needed a magnifying glass to read it only to discover it was only good on particular products that were quite hard to locate on Chewy. The worst are the 20% off coupons that come in every order I receive but are only good for new customers! I've had it. Either send coupons that don't play games or don't send coupons at all. The current approach makes just makes me angry. PETCO here I come.”

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Posted 4 months ago

“My vet sent in a script for Miritaz for my sick cat. Chewy sat on it for two days, and when I called they said there was an issue with the instructions which clearly was on the script, because I have a copy. Then they tried to back pedal on everything. Will never use them again.”

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Posted 5 months ago

“I have ordered from chewy few times medication for my cat. Everytime they were very efficient, understanding and great customer service.”

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Posted 5 months ago

Chewy.com is rated 3.7 based on 585 reviews