Chewy.com Reviews

3.7 Rating 585 Reviews

66 %

of reviewers recommend Chewy.com

Company Reviews

Questions

Metrics

3.7

Based on 585 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

Popular Questions:

Delivery

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Customer Service

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Phone:

800-67-CHEWY (672-4399)

How do I contact Chewy.com?

50 Helpful Report

(4 years ago)

You can contact Chewy.com by Email and Telephone.

50 Helpful Report

(4 years ago)

87.50%

Industry Average

“ There are NOT enough stars in the sky to give Chewy's products, customer service and prices! We live in a corner of the world where specialized pet products are not available; Chewy employees have worked with my vet to give me access to life saving medicine and food for my 15 year old corgigirl. ”

- Corgi Mama

“ Contacting their customer service was so easy - no wait times or lots of buttons to push to get u to the right extension. ”

- Anonymous

“ I have been getting my food for my two Yorkies auto shipped for a few years: one of my dogs is very ill and has to have prescription dog food now. I chatted with them and they refunded my money, and told me to donate the food to a local rescue. That is wonderful customer service and very nice to be able to help animals less fortunate than mine. ”

- Marsha Ring

Chewy.com Reviews

Customer Service - Good