“What went right is a better question, and it would be quicker to answer. Not much. Disgusting customer service. No reply to any emails asking for delivery updates. Countless calls made and no-one ever answered so had to leave messages and only 1 call back over a 2 week period having rung every day to try and find out where our coop was. It was delivered out of the blue with no advance warning, by a delivery driver who can only be described as rude. Product itself is acceptable, save for the fact that not enough wood for frame was supplied and the assembly instructions appear to have been written by a 3 year old. DO NOT ORDER A COOP FROM THIS COMPANY”
Sorry you had a problem. We did send you a reply to your query about when the coop would be delivered. Our offices isn't manned but there is an answer service . Normally the delivery company will give the customer a call once it's in the local depot to arrange a suitable time and get final directions. I'm sorry you found him rude. We weren't aware of any shortages so had no opportunity to rectify this. The assembly instructions as very basic as they covers the basic assembly points but are applicable to both houses and runs of all sizes. The assembly is easy but slightly time consuming and requires a small amount of DIY skill as advised on the website. We also offer an assembly service if you prefer.
“delivery very good ,the poultry house easy to put together and good quality, the chicken run good quality also easy to put together. I'm very happy with the product and also the service received.”
“Some of the parts did not arrive, no response to e-mails to customer service, no answer to phone calls...terrible service and I will not be buying from this company again.”
“The new model auto door opener is a great piece of kit. Had the older model installed for quite a few years and the mechanical timer finally became unreliable. The new model now combined timer and door opener in the one unit. Electronic timer and manual override buttons are just two of the improved features. Easy installation, compact design, great piece of kit!”
“I ordered a drinker for my hens on 29th June. Unfortunately I was sent a feeder by mistake which I really didn't need. I have contacted Green Valley Poultry via their online helpdesk 3 times and have left 2 phone messages but I've had no response to date. I've had to buy a drinker from elsewhere and just want my money back. I'm extremely disappointed by the lack of service.”
“I had a problem with the treadle feeder I purchased from this company. I called once and left a voicemail I also sent two e-mails and I heard nothing from them. I won't be using them again.”
“bought new string for my auto pop hole, much better string than original one and at a good price as well. I bought 3m and wound it all on, so if it does snap I will still have plenty to make the repair.”
