Chilton Furniture Reviews

Name: Chilton Furniture
Address: 410 Payne Road, Scarborough
Rating: 4.88

4.9 Rating 955 Reviews

97 %

of reviewers recommend Chilton Furniture

4.9

Based on 955 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Chilton Furniture:

Chilton is a family-owned, Maine company dedicated to selling fine, wood furniture, all American-made. We are known for our Shaker-inspired designs, and also feature Arts & Crafts, modern and cottage style pieces in solid cherry, maple, ash, walnut, and quarter-sawn oak. We are also known for the quality craftsmanship of our custom work. Many of our pieces can be custom built to your specifications.

Much of our furniture is handcrafted in small Maine workshops, and we also work with boutique craftsmen in New Hampshire, Vermont and the Midwest, many of whom have been partners for decades. All of these cabinetmakers have a Shaker-like dedication to workmanship, function, and simplicity of line and form. All of Chilton’s pieces are built to our high standards, and a growing number are original, proprietary designs.

Visit Website

Phone:

866.883.3366

Email:

contact@chiltons.com

Location:

410 Payne Road
Scarborough
04074

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Chilton Furniture 5 star review on 18th April 2024

Dan

Chilton Furniture 5 star review on 10th April 2024

Terrance

Chilton Furniture 5 star review on 29th February 2024

Kathy

Anonymous

Anonymous // 01/01/2019

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“Excellent, friendly and professional service.”

Helpful Report

Posted 6 years ago

“We love the finish on the shiplap bed. We chose the seaglass color and we couldn’t be happier. It is exactly what we wanted and since it is for our seaside vacation home, it is a perfect selection for our desired look at the cottage! Thanks for many great night’s sleeps to come!”

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Posted 6 years ago

“We purchased 2 Penobscot night stands to compliment the sleigh bed we purchased earlier in the year. The quality of all items is excellent - beautiful finishes and robust design. We're very pleased with Chilton and plan to add a dresser to our set in the near future.”

Helpful Report

Posted 6 years ago

“We recently purchased a Cherry Saco Chair from Chilton Furniture in Freeport, Maine. It's beautiful and comfortable and will make a great desk chair. We are big Chilton fans and already own a set of dining chairs in addition to bookshelves, hutches, end tables, and other cabinets. BTW the showroom is beautiful!”

Helpful Report

Posted 6 years ago

“After purchasing our cherry cabinet, large cherry kitchen table and 6 chairs from Chilton we also acquired the saddle stools for our kitchen counter. They blend so very well with the wood in the room. They are comfortable, have lots of room, and yet tuck neatly away under the counter for a clean and finished look. We love the feel of the wood, and how splendid they go with the space. The double sided hand grips offer an ease of utility, and we enjoy the swivel of the seats for easy accessibility. They are just what we needed!”

Helpful Report

Posted 6 years ago

“Love the bed! Great quality. I would have rated Chilton "Very Good" but the bed arrived about 5 weeks late.”

Helpful Report

Posted 6 years ago

Pam, We do apologize that your bed arrived later than your estimate, but we are glad to hear you are happy with it and thank you for taking the time to share your feedback! We hope to see you back soon. With appreciation, Chilton Furniture Co.

Posted 6 years ago

“This beautifully crafted bench serves many purposes in my house. Extra seating for guests, side table for food during big dinners. And I enjoy looking at it all the time.”

Helpful Report

Posted 6 years ago

“I bought a Shaker Arch bed frame, which is really beautiful. I love it. It took a long time to get - I was told 16 weeks and it took closer to almost 6 months to get. I would also like a little more attention from the salespeople when I come into the store. Many times I am ignored until I ask them to help me. This is why I did not give a 5 star rating. They are very nice once they acknowledge you, it is just the first part that is missing - the greeting and showing a willingess to help when you walk in.”

Helpful Report

Posted 6 years ago

Thank you for your feedback! We try to give our customers some "breathing room" when they walk in to allow them to get their bearings, but it is a fine line and we are very sorry that you did not feel we gave you enough attention soon enough. We will share your feedback among the team. Thank you again and warmest regards, Chilton Furniture Co.

Posted 6 years ago

“This bed is beautiful. The workmanship is outstanding. The construction is strong and sturdy and is very easy to assemble. It was all put together in under 5 minutes with no hassle. It's an easy bed to move if that's important. No tools are needed. Chilton's staff certainly went the extra mile and wrapped the bed up so that it made it to its new home in perfect condition. Will be buying matching pieces over the next few years.”

Helpful Report

Posted 6 years ago

Thank you for your kind words! We are so happy to hear that you are excited about your new bed. We look forward to seeing you back again soon. Warmest regards, Chilton Furniture Co.

Posted 6 years ago

“The staff at Chilton's were very helpful, measuring various items in the Barn for us, and even helping us load the 6-foot bookshelf we ended up getting into our vehicle for us. They also helped us match our order of a bookshelf/china cabinet to our current furniture set which had been custom-made at Chilton's over 20 years ago. Fine products, beautiful wood, thoughtful service--what more could one ask for?”

Helpful Report

Posted 6 years ago

Nothing makes us happier than hearing about a good overall experience such as yours, and we are so honored to have had you both as customers for over two decades. Enjoy your new bookshelf and china cabinet and we look forward to seeing you again soon. Thank you and warmest regards, Chilton Furniture Co.

Posted 6 years ago

“Over the last six or eight years I have purchased a number of pieces of furniture from Chilton Furniture, including beds, an occasional table, dining room chairs, and a bookcase. The quality of the furniture is outstanding, the prices have been reasonable, and more important, the sales staff have been some of the best I have worked with--always friendly, not pushy, and extremely accommodating. I love cherry furniture and Chilton is always the first place I think of when I am in need of something new.”

Helpful Report

Posted 6 years ago

Bonnie, We are so grateful for your kind words and repeat business over the past several years. We appreciate it and very much look forward to seeing you again soon! Warmest regards, Chilton Furniture Co.

Posted 6 years ago

“We could not be happier with our Chilton experience and bed frame. We walked in on a lark, expecting only to find traditional styles that are not our taste. Instead, they had a wide variety of styles and we found a frame that was perfect for us: modern and clean lines, but not self-consciously trendy and “cool” (and therefore likely to look dated very soon). It’s also more distinctive and much better made than the mass-produced (and mass-advertised) Trendy Top Seller from an online or major retailer. The frame is sturdy and beautiful. I love that we bought it from an actual store that works with craftsmen. And our interactions with people in the showroom and at the point of delivery were easy and comfortable.”

Helpful Report

Posted 6 years ago

Thank you for your kind words--you just made a lot of hard-working peoples' day. Please come again soon. Warmest regards, Chilton Furniture Co.

Posted 6 years ago

“The piece is beautiful however the purchasing/ordering process has some room for improvement. I patiently waited the 10-12 week for the items to be built. It took more than twice that amount of time for the items to be delivered. I received no updates from Chilton after the initial build time had passed.”

Helpful Report

Posted 6 years ago

Valued customer, Thank you for taking the time to share your feedback and we are very sorry for your frustrating experience. An important local builder of ours fell behind earlier this year after strong demand for our Shaker collection back in February and May. They have been hiring new woodworkers but they are a small shop and it has been taking time for them to work down their backlog. We expect that with their new team members, by year-end they will be back to their traditional 10-12 weeks. However, that is no excuse for not reaching out to you with an update. We tried to go down our list to contact every customer whose order was going to be delayed and I am sorry that we somehow did not contact you. We would like to offer something to make up for the additional time you waited without an update from us, and we would also like to thank you for your patience and your business with Chilton. We are gratified that you like your new furniture and hope you will give us another try in the future. Sincerely, Jared Levin Chilton Furniture Co.

Posted 6 years ago

“The furniture is beautiful. It speaks for itself. From ordering to delivery the service was wonderful. We love our painted beds and dresser.”

Helpful Report

Posted 6 years ago

“Extremely high quality furniture. The variety of furniture styles available offers shoppers/buyers the opportunity to compare and utimately choose the style that fits their furniture “scheme”. Staff at the Scarborough store are stellar and our interaction with the owner of Chilton Furniture has been most pleasant. Bottom line? Every effort is made to meet a customer’s needs!”

Helpful Report

Posted 6 years ago

“Purchased the stunning Tea Box which enhances my kitchen counter. Precise construction, beautiful wood, and the top fits exactly. This Shaker box is incredibly well priced for the size, quality, and craftsmanship. It arrived more quickly than anticipated. Hope to purchase a Chilton table soon.”

Helpful Report

Posted 6 years ago

“We are very pleased with the pieces we have received. We are still wanting for the furniture we purchased in May and I am sure we will be as happy with those pieces as the ones in our February order. Workmanship is incredible. The only negative criticism I have is that it takes sooooo long after the order has been placed to the time of delivery.”

Helpful Report

Posted 6 years ago

Thank you for your feedback! It was very generous to give us a strong overall review despite your frustration with the build time for your order. Historically our build times have been between 8 and 12 weeks, depending on the builder. However, this year due to strong demand, two of our most popular builders fell behind. They have been hiring more wood worders and once they get settled, we expect build times to be back to normal soon. But in the meantime, we very much appreciate your patience and we are glad to hear you so happy with your new furniture--and your support also means a lot to the additional woodworkers who have now been able to find full time work doing what they love! Thank you again and we hope to see you back soon, Chilton Furniture Co.

Posted 6 years ago

“We could not be more pleased with our new console. It looks great and the construction is first rate. We also had an excellent experience with the delivery guys - very helpful with placement and final installation of glass doors. This is exactly what we were looking for and better.”

Helpful Report

Posted 6 years ago

“Great chairs! Sturdy but stylish.”

Helpful Report

Posted 6 years ago

“We recently purchased the Kittery Sofa table with shelf (and also the Kittery coffee table with shelf), and are so happy with the quality. The finish is beautiful and when it arrived it was exactly what we had expected. While the furniture can take some time to be made and delivered, it is well worth the wait. In particular, it is really nice to know that this was made specifically for us and by someone local. When the furniture was delivered the guys were very professional and courteous (even taking their shoes off before entering the house). We look forward to collecting more Chilton furniture and supporting local craftsmen while making our home look great.”

Helpful Report

Posted 6 years ago

Chilton Furniture is rated 4.9 based on 955 reviews