Choice Furniture Superstore Reviews

Name: Choice Furniture Superstore
Rating: 2.28

2.3 Rating 81 Reviews

31 %

of reviewers recommend Choice Furniture Superstore

Company Reviews

Questions

Metrics

2.3

Based on 81 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Choice Furniture Superstore 1 star review on 1st February 2022

Michelle

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful company to deal with: Poor communication, mis-information, delivered the wrong item, and its taken getting our credit card company involved before finally getting our money back. We ordered a dining room set off the Choice Furniture Store website taking advantage of an offer that was on at the time, and paid our deposit on our credit card. We had been told that it would take about a month before the item was in stock. After two months of chasing them for updates, we were eventually told that they had our table and two of the four dining chairs in stock but were awaiting the final two. We decided to get them to deliver what they had and paid an additional amount to cover the part order but withheld the final balance while the other chairs were outstanding. When the item arrived, there were no chairs delivered and it wasn’t the table we had ordered. After contacting their customer services, we were asked to give them 24 hours to look into what had gone wrong, and locate our items. Having heard nothing, we again had to chase them for an answer. After speaking to several members of staff and getting different answers, I asked them to cancel the order and issue a full refund. I gave them available dates to collect the incorrect table, with each being dismissed by them as being unsuitable. After a week of telephone calls and emails and feeling like we were getting nowhere, we contacted our credit card company to seek assistance with getting our refund, which has finally been issued by CFS and eventually the wrong table has been collected.”

Helpful Report

Posted 5 years ago

“They delivered us 2 parts of a 3 piece sofa. They then told us that they lost the other part and that we would have to wait 4 months for it to be back in stock for them to resend the item they lost. They said the maximum they could offer is £100 compensation, which is an absolute joke, considering we are left for 4 months with half a sofa and considering my partner already too a day of work at a £200 loss to wait for the delivery. We would have to take another day off of work (£200) in order to receive the missing sofa piece 4 months down the line. So all in we are at a loss of £400 and would have to wait 4 months to get the other half of the sofa. Chris at customer services was extremely rude and un-empathetic to the whole situation. The other option given was they could come and pick the sofa up, which would cost us another day of work and then refund us for the sofa. So we would still be at a loss from their mistake. I WILL NEVER BUY FROM FURNITURE CHOICE AGAIN, and strongly advise that others do not either. This company takes no responsibility for their failings and expect the customer to foot the bill for any mishaps.”

Helpful Report

Posted 5 years ago

“Honestly there is a circle in hell reserved for the gross incompetence of their delivery department. Took dozens of phone calls and emails to get them to fix a probelm of their own making. I'd rather poke myself in the eye then ever use this company again!!! Truly terrible experience. Dont be fooled by cheap prices!!!”

Helpful Report

Posted 5 years ago

“Prompt and courteous service. Excellent value. Delighted with the dark colour of the mango wood which matches my oak furniture.”

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Posted 5 years ago

“Superb service first time I’ve purchased from cfs store at black Friday sale and will planning to buy again”

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Posted 6 years ago

“Good and productive service in store and very much conveyance. Proficient staff and truly educated.”

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Posted 6 years ago

“Furniture I bought was delivered by professionally trained delivery boy no problem at all”

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Posted 6 years ago

“Ordered wine rack from Leicester store. Order delivered on time and no issues at all. Will definitely recommend”

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Posted 6 years ago

“Top quality furniture from the store, the ordered furniture arrived on time , Happy to have a furniture just before the Christmas”

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Posted 6 years ago

“Cancelled order as not in stock.Still waiting for my refund after 2 weeks.Lots of promises of refund but never happens.”

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Posted 6 years ago

“Overall good experience, everything from start to delivery was great. Furniture I ordered from Choice Furniture was well made Would definitely recommend this online furniture Store.”

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Posted 6 years ago

“Good quality furniture from the cfs store, and their service was excellent will definitely recommend to my family and friends”

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Posted 6 years ago

“Very happy with my furniture that I brought from CFS. Would Recommend CFS Superstore and will definitely buy another furniture this Christmas”

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Posted 6 years ago

“The order was a high gloss coffee table, which is in good quality and exactly the size and height that we wanted.”

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Posted 6 years ago

“Ordered bedside online, delivered in 2 weeks, love the quality of a product. Would recommend to friends!”

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Posted 6 years ago

“Excellent furniture all-round, excellent product and superior client service. good communication and delivery of goods on time.”

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Posted 6 years ago

“Recently had purchased a bed- really pleased with it and good communication with fast delivery. We would buy again!”

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Posted 6 years ago

“I recently had purchased a furniture from Choice Furniture Superstore. Great service and quality of the furniture were awesome. Will definitely recommend”

Helpful Report

Posted 6 years ago

“We ordered an furniture online from CFS Furniture Shop, the quality is great, delivery was outstanding. We are very happy with the service.”

Helpful Report

Posted 6 years ago

“Everything, non delivery on day promised, delivered 3days later, left at front door, back of chair had crease, which needed replacing, arrived 7 days later, company to do the replacement, never came, at this point no idea when it will be completed.. Need from start to finish. Never again.”

Helpful Report

Posted 6 years ago

Choice Furniture Superstore is rated 2.3 based on 81 reviews