City-Airport-Taxis.com Reviews

Name: City-Airport-Taxis.com
Address: Kemp House 152 - 160 City Road, London
Rating: 4.78

4.8 Rating 1,128 Reviews

96 %

of reviewers recommend City-Airport-Taxis.com

Company Reviews

Questions

Metrics

4.8

Based on 1,128 reviews

Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

+44 203 432 9333

Email:

email@city-airport-taxis.com

Location:

Kemp House 152 - 160 City Road
London
EC1V 2NX

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City-Airport-Taxis.com 1 star review on 7th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was the worst experience I have ever encountered with a shuttle/taxi service. This company hired a third-party to provide my service. They sent the driver to pick me up on the wrong day. I spoke with the driver while she was at the airport and told her there was an error and that my flight did not get in until a few days later. I could not get anywhere with this company over email and was then forced to call Europe at my expense to try and resolve the issue. The company then blamed me, that I did not respond to their confirmation email and let them know they had made a mistake. Their email was sent at 1:30am the day prior to the incorrect pick up and I did not see it until the incorrect pick up had taken place. So the gist of the very long story is I spent over an hour trying to email and call only to be told I could not be refunded or have my ride rescheduled and that it was my fault it happened. I was also charged $30 for the international calls. I really could not believe they treated a customer so poorly.”

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Posted 4 months ago

“Really easy to book good communication through out kept us informed via WhatsApp about our taxi who our driver was and where to meet him . He was very friendly and helpful would book again”

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Posted 4 months ago

“We went from Portaventura Hotel to Reus airport. The taxi was on time with a very courteous driver and the car was spotless inside and out. Confirmation and communication via WhatsApp with the dispatch lady, Denya,was excellent. Oh ,and the driver had a great wee playlist on his radio. Would definitely recommend and use again.”

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Posted 4 months ago

“Excellent experience.”

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Posted 4 months ago

“We arranged a car with a toddler car seat from the Milan airport to Lake Como but the driver arrived without one. Instead, he attempted to persuade us to get in the car anyway, saying he would pay tickets if we were pulled over. It took a hour and he eventually said someone else could pick us up 3 hours late (after a long international flight). This was clearly unsafe and creepy. We opted to get another taxi at the airport and were assured we would receive a refund. We have yet to receive one despite communication saying it will arrive (over a month later).”

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Posted 4 months ago

“Very simple booking process and reliable, well organised service. In time pick up and clear information from the booking to the drop off at the Faro Airport. I am very satisfied”

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Posted 5 months ago

“Total sham of a company. They farm out rides from their base in London which we learned after the fact. 100% pre pay with no customer service when calling, just a voice mail. Email request was responded to 7 hours later, only to tell me they have no refund options, but feel free to cancel and rebook for an additional fee. Ended up going with an alternative for 2/3 the price. STAY AWAY”

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Posted 5 months ago

“I used city-airtport-taxis to get from AMS down towards Maastricht, and it was a great experience. The initial booking was easy, and when my flight was cancelled at the very last minute, I was able to email and update my arrival (even though it was technically within the 24-hour "no amendment" time period) and adjust the time the driver would be at the airport. Upon landing, my driver got in contact with me, and I was able to message them as we got through passport control, luggage etc. They waited during this long process and then drove exceptionally well through the Netherlands. Fully recommend this service.”

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Posted 5 months ago

“Easy app to use, good rates and well organised”

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Posted 5 months ago

“Easy booking procedure. Sending reminders for upcoming transfers. Friendly drivers, always on time.”

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Posted 5 months ago

“Great service, everything according to plan except we asked for 4 car seats, driver arrived with 3. But we managed to solve the situation. Will use again. Thanks!”

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Posted 5 months ago

“We have had two drivers and no any issues at all . It is great service . Thanks you .”

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Posted 5 months ago

“Absolutely brilliant no headache always on time friendly drivers and smooth ride”

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Posted 6 months ago

“We have been using CityAirportTaxis for last 7-8 years Majorly for Europe and UK and they have been very professional in services. Transfer pick ups are always on time and coordination on WhatsApp has made coordination more easier.”

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Posted 6 months ago

“2nd time I have used this company at arrecife to Puerto del carmen....driver very polite. Helpful. Waiting for us in arrivals my name on ipad ..return journey on time ...always nice clean vehicles ...highly recommend”

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Posted 6 months ago

“We booked Faro to Carvoiero return, we were late arriving at Faro, thanks to Easy Jet, the taxi driver was still waiting for us at the airport and was most pleasant, no problem with us being late, helped us with our suitcase, unlike taxi driver at Norwich station. Similar service for our return journey, all good, can’t be faulted.”

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Posted 6 months ago

“Great service and a friendly driver. Turned up in advance and had no issues at all.”

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Posted 6 months ago

“I’d love to give them 5 stars because we have used their transport services numerous times over our month long trip to Italy. However, we spent a ridiculous amount of money to drive a large party (nearly 20 people) via bus from down the coast to a new city. During the drive the driver was pleasant and on time for pickup, but he drove well below the speed limit the whole drive adding an extra two hours to the drive. He also would not turn the AC on despite us requesting several times. When he did finally turn it on he set it to the lowest mode and opened his window letting all the cool air escape. It felt like 6 hours in an oven. I don’t want one bad experience to ruin anyone’s opinion of this company as they do a great job providing convenient transport across different areas, but they do need to turn on the AC.”

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Posted 6 months ago

“Our plane was delayed but our driver was there waiting for us as arranged. He was very helpful and polite, and liaised with our destination host in the local language to jelp us locate the hard to find property. Great job!”

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Posted 6 months ago

“Easy, smooth and very reliable. Excellent communication”

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Posted 6 months ago

City-Airport-Taxis.com is rated 4.8 based on 1,128 reviews