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City-Airport-Taxis.com Reviews

4.8 Rating 1,127 Reviews
96 %
of reviewers recommend City-Airport-Taxis.com
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4.8
Based on 1,127 reviews
Customer Service
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Phone:

+44 203 432 9333

Email:

email@city-airport-taxis.com

Location:

Kemp House 152 - 160 City Road
London
EC1V 2NX

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Chris Goodwin
Verified Reviewer
“I used this company for the first time on our family trip to Paris. Prompt service, very pleasant driver and the customer service was excellent. I would definitely book them for our next trip.”
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Posted 7 years ago
Yulia Mikhailova
Unverified Reviewer
“Great service from Malpensa airport to our hotel and back. We also booked a private tour to Lake Como and the driver was very pleasant and helped us around. The vehicle was spacious and clean.”
Helpful Report
Posted 7 years ago
Andrew
Unverified Reviewer
“I'm very satisfied how prompt their response was. I couldn't find the meeting point so I called the emergency number. The driver located me very quickly and I was able to arrive on time at my destination. I would recommend this company to everyone”
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Posted 7 years ago
Helen
Verified Reviewer
“We used them for transfer from Alicante airport to Moraira both ways and I must say I’m very pleased with the service. Our flight was a bit delayed, but they monitored the flight and the driver was there on time. The car was comfortable and the driver was very helpful. For our return transfer, the driver was on time, as well, and we caught the flight on time.”
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Posted 7 years ago
Lena
Verified Reviewer
“I used their service in London and I'm glad I did. The driver was very polite and the vehicle was in great condition. I'm satisfied of the overall service.”
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Posted 7 years ago
Anna Harris
Verified Reviewer
“We used airport transfer both ways in Tenerife and the service was superb. We were collected on time and the journey was very pleasant. I would recommend it to everyone.”
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Posted 7 years ago
Sukie
Unverified Reviewer
“Very pleasant and well dressed drivers. Nice comfortable cars,”
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Posted 7 years ago
Kimberley
Unverified Reviewer
“Reliable service Friendly driver Excellent vehicle No complaints about service - highly recommended”
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Posted 7 years ago
Ashvini Kumar
Unverified Reviewer
“Very pleasant experience. Excellent vehicle, very good driver, punctual service.”
Helpful Report
Posted 7 years ago
Dris
Verified Reviewer
“Excellent service, highly recommended. Driver was waiting for us at Munich airport as promised and took us to our hotel with very little fuss. Car was new and the driver was courteous, he loaded and unloaded our bags. We will definitely book again...”
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Posted 7 years ago
Ali
Verified Reviewer
“Everything was perfect. Would definitely recommend this company if you are looking for a low cost transfer in Paris.”
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Posted 7 years ago
Martina
Unverified Reviewer
“Service was perfect. Driver waited for us after a 2 hour flight delay. We recommend the service.”
Helpful Report
Posted 8 years ago
Amiram
Verified Reviewer
“1) Broke our suitcase during the ride and denied any responsibility 2) driver stopped for gas in the middle of the ride 3) air condition was too week 4) baby chair was not secured to car seat”
Helpful Report
Posted 8 years ago
Martin
Verified Reviewer
“The taxi driver sent to collect us at the airport spoke very little English. On arrival at our hotel the driver became very aggressive demanding we pay him despite the fact that this was a pre-paid transfer! Not content with this he accused our party of stealing his iPad which he then proceeded to find under his seat. The company advertises safe and stress free transfers but this was anything but. After continuing to act in an aggressive manner he threatened to call the police which we were happy for him to do as we knew that we had already paid. Eventually we had to walk away to the safety of our hotel as we were very uncomfortable with the drivers behaviour. The company admitted the error but offered no recompense for the distress caused and it appears the driver has told blatant lies to his employers. No way we'll ever use this company again as they appear happy enough to utilise companies that send aggressive drivers to pick up people. Very very poor response to our concerns”
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Posted 8 years ago
Clare, Ireland
Verified Reviewer
“We booked a taxi to take us from Naples Airport to the Grand Hotel Vesuvio. As per our confirmation notice, we were to be picked up in an E Class Mercedes, or similar. The driver met us and brought us to a very old and dirty Volkswagon van. He then drove us to the Hotel Vesuvio in Sorrento, even though we had given the address for the Grand Hotel Vesuvio in Naples. The drive took us an hour and half in the wrong direction. The driver dropped us and drove away and it was only when we went to reception that we discovered the error. We then had to organise another taxi to take us to the correct hotel at our own expense This journey took another hour and half so we lost the whole afternoon from our weekend stay. We did, in error, put Sorrento as our drop off point but had the correct address for the hotel. The driver did not bother to check the hotel details and no attempt whatsoever was made to help us when we contacted the company from the wrong hotel.”
Helpful Report
Posted 8 years ago
Anonymous
Verified Reviewer
“Booked a taxi at Dubai Airport. It never showed up. No reply on the mobile emergency number. Rang London who said they would contact local office and call me back in 5 mins. After 10 mins I rang London again to be told, 'I couldn't get through either, so I didn't bother to call you back'. Absolutely disgusted. Don't touch them with a barge pole.”
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Posted 8 years ago
Anonymous
Verified Reviewer
“I had a very bad experience with them no one is there on the airport had to wait for 30 Mins till the driver came and they send a van to pick me up never going to book again”
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Posted 8 years ago
Mashael Almoayyed
Verified Reviewer
“NIGHTMARE!! DO NOT USE!! Reserved transfer for 19 pax with 19 small bags and 25 Medium sized bags from Barcelona airport to cruise terminal. Bus that arrived did not have enough space for the luggage. Received NO help loading luggage into the holding area. Driver did absolutely nothing except talk on the phone to his manager. We proceeded to load some bags into the inside of the bus. By this time the children are already sitting inside the bus on a very hot day in Barcelona, and the driver refuses to switch on the air conditioning or to move the bus until there is no luggage inside the bus. We ask if he can help us find a taxi to carry the luggage...Answer is just a blank stare...frustrating would be an understatement. Tried to call emergency number and the lady who answered told me to wait for another car, by this time over an hour has passed and we needed to leave ASAP to make it to the cruise. Tried explaining that we couldn't wait and would like to cancel the service and take Taxis...I was told "no refund and you are a stupid woman!" Ended up finding a taxi for the luggage on our own and being forced to use their horrible service. Also sent an official complaint by email to which I have received no reply! Companies like this have no clue what customer service and satisfaction mean!”
Helpful Report
Posted 8 years ago
Hollie Mowatt
Verified Reviewer
“I have used this taxi firm to get from Mons to Brussels airport twice now. Each time they are beyond punctual and polite. This time however I managed to leave my bag in one of their taxis, both the emergency number operator and the driver(Peter) were incredibly helpful and I managed to get my bag straight back!! Would recommend to everyone! Thank you so much”
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Posted 8 years ago
Neil
Verified Reviewer
“taxi didn't show up after waiting 40 mins, I paid the driver as stated for the return journey and have sent several emails still no reply. Michael my taxi driver told us on the way from Lisbon to Cascais that he would pick us up on the 22/07/16 at 07.30am, NO SHOW!! I rang there contact number several times and they never returned my calls. I then had to pay for 2 taxis as there was 7 of us to get us to Lisbon in rush hour traffic. ruined the end of a great stress free holiday!! my advice don't take your chances using Airport Taxis.”
Helpful Report
Posted 8 years ago
City-Airport-Taxis.com is rated 4.8 based on 1,127 reviews
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