City-Airport-Taxis.com Reviews

Name: City-Airport-Taxis.com
Address: Kemp House 152 - 160 City Road, London
Rating: 4.78

4.8 Rating 1,128 Reviews

96 %

of reviewers recommend City-Airport-Taxis.com

Company Reviews

Questions

Metrics

4.8

Based on 1,128 reviews

Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

+44 203 432 9333

Email:

email@city-airport-taxis.com

Location:

Kemp House 152 - 160 City Road
London
EC1V 2NX

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City-Airport-Taxis.com 1 star review on 7th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect! Easy to book , everything worked as agreed, friendly driver”

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Posted 1 year ago

“All stwp of the booking were great. They were helpful and kind. Thanjs to our driver for his kind manner and perfect driving.”

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Posted 1 year ago

“Easy to contact, prompt and good communication. Reasonable price. Would have been better if the driver had a sign with my name, although he did text me his car registration and told me he was outside, so it was not a problem to find him.”

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Posted 1 year ago

“Just the service we needed after a long day's travel.”

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Posted 1 year ago

“Hi very happy with service went very smoothly great drivers and exellent service many thanks”

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Posted 1 year ago

“Perfect service, very kind driver, very clean car, right on time. I will book this firm again.”

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Posted 1 year ago

“Easy booking service, competitive price, driver was on time for both pick ups and very professional. Couldn't fault the overall experience at all.”

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Posted 1 year ago

“Didn’t show up causing significant inconvenience for my wife and my daughter who was on crutches. We booked from Scuol to Zürich Airport (about 3 hour trip). They charged my card right away, but took a long time to confirm (I had to send a reminder email), then no one showed up. I called only to hear a long story that didn’t make sense. Just so we don’t miss our flight, my family had to take train that has many stops/transfers so there is a struggle along a partially immobile child and suitcases. I wonder if they have a good control over places outside of London or U.K or on long journeys. They did process the refund.”

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Posted 1 year ago

“They did not turn up they are a scam company”

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Posted 1 year ago

“Proceso de reserva ágil y eficiente. Se puede pagar en línea por adelantado, o en efectivo al chofer luego de realizado el traslado, lo cual resulta muy conveniente. El servicio de traslado fue realizado en una van confortable y limpia y el chofer realizó un buen trabajo, eligiendo la ruta más conveniente, realizando un manejo seguro y colaborando con la carga y descraga del equipaje. Recomendable sin dudas.”

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Posted 1 year ago

“Very easy to book online. Efficient service. Drivers both very helpful and friendly. Would definitely use this service again.”

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Posted 1 year ago

“Very easy to book online, driver was waiting, very professional and friendly, helped us with our bags (we had a lot of luggage, a dog crate and a dog). Did not request the dog to sit in the crate, was happy for her to sit at my feet. Would highly recommend.”

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Posted 1 year ago

“A great service from these guys from booking through to being collection at my house. I have used this service several times and the driver/s have always turned up exactly on time, been courteous and efficient”

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Posted 1 year ago

“Professional and absolutely reliable service. Was a zero-hassle experience.”

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Posted 1 year ago

“Used this company for travelling from & to the airport. Excellent service....driver on time and quickly got us to our destination. Good price.”

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Posted 2 years ago

“Brilliant service. The driver is always on time, and the vehicles very comfortable. Great price too!”

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Posted 2 years ago

“Excellent service. Accommodated my flight delay with no fuss. Excellent communication throughout the process. Driver was waiting for me exactly as agreed. Polite professional but friendly. Car was spotless. Would definitely use the service again. Thank you”

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Posted 2 years ago

“Terrible experience with this company. I made an airport transfer reservation the day before travel. They “claimed” to send me an email which I never received, but no one bothered to try calling me, thus I had no contact information. When I arrived at the airport no one was there. We looked and looked, nothing. Finally we ended up having to take other transport home, and on the way back I finally got a text message saying the driver was waiting! I told them I had left half an hour ago and to cancel. City Airport Taxis refused to believe me — they kept asking to see proof that I tried to contact them, insisting that they sent an email, and saying it was my responsibility to contact the driver (even though I had no one to contact!) The 3rd email was particularly rude: The supplier did not agree to the refund as the service was made available to you, the message was delivered to you as the evidence shows and you did not open it, but that is, of course, your responsibility to open it and check the details you have inserted and everything you need for your transfer. You agreed to the terms and conditions and everything was arranged as per the booked details. The flight was monitored for delays, the driver was sent accordingly when the flight arrived, contacted you around 20 minutes after the flight arrived but you had already left without calling them and it is your responsibility to call the supplier if you cannot locate the driver, before getting another transport. We apologize but everything was arranged accordingly and the supplier does not agree to a refund. Basically accused me of lying instead of admitting that they should have just called me earlier. I’m extremely upset and will never use this service again.”

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Posted 2 years ago

“Very efficient and was waiting at airport and perfectly on time on the way back. Very safe courteous drivers 👏👏”

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Posted 2 years ago

“Our flight was 20 mins early Driver there No problems Will use again”

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Posted 2 years ago

City-Airport-Taxis.com is rated 4.8 based on 1,128 reviews