Classic Firearms Reviews

Name: Classic Firearms
Rating: 3.93

3.9 Rating 1,190 Reviews

74 %

of reviewers recommend Classic Firearms

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3.9

Based on 1,190 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Classic Firearms 5 star review on 30th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No customer service whatsoever. There emails back are just automatic/pre written. Beyond annoyed. Rather just have my money back at this point. Just plain rude”

Helpful Report

Posted 4 years ago

“Always had great success ordering from them until recently with this pandemic on one order there was a FFL issue and now a month later Jay Jackson big thank you got it taken care of for me and FYI if you're ordering something with a magazine restriction for your state good luck with that i definitely give them one star on that hopefully they update their website to choose a different magazine capacity for restricted States i tried for over 2 months to order firearm even without a magazine and that I had no success with them.”

Helpful Report

Posted 4 years ago

“They delivered one of my magazines an no news on the other. I emailed them barely got a reply back an when you do they just keep giving you the run around. I’m very unsatisfied!!! P****d off is what I an!!!”

Helpful Report

Posted 4 years ago

“The scored a Lee Enfield .303 for me.”

Helpful Report

Posted 4 years ago

“Don't bother trying to contact them . Received my VZ 52 4 days ago. I paid the $25 select best of ten price. They always show the best they have but mine looks like they took the to worst they had and gave me the best of the worst. Rust and grime everywhere. totally shot out barrel with no rifling left,broken safety, and broken magazine spring. I left message as soon as I found the problems and have gotten no response.”

Helpful Report

Posted 4 years ago

“Y'all customers are horrible. You do forget that there is this whole shut down right? Do you really think they were a necessary business that stayed open lol. Anyway i love this company i ordered my magazine about 7 business days ago and received it today. Let me tell you this is the only company who had it in stock and i looked everywhere. The gun manufacture referred me here. I was shocked it came as quick as it did. You people who are waiting too many days remember some places aren't open if its not in stock. Give them some time wow. Yall seem like some jerks who are sitting at home bored because of this corona mess and expect the whole world to keep going round like nothing is happening to them. Anyway i had great service and will be back! Thanks!!!!”

Helpful Report

Posted 4 years ago

“I ordered a magazine for my gun amd the baretta company referred me to these guys. The price was pretty decent and only place i could find it in stock! Shipping wasn't too bad especially since they're the only ones who have it in stock. It arrived within 5 to 7 business days! I can't complain about that!!!! If i had to complain about anything the only thing bad was no one replied to my email and i couldn't call the company but that's fine. I didn't have to talk to anyone the piece arrived when they said it was going to arrive. I will definitely only order from here from now on since i know this is a legit company who will treat us right!!!”

Helpful Report

Posted 4 years ago

“I ordered my gun over a month ago and it was in stock at the time and no gun no answer or no refund.i have never had dealings with a company as bad as classic firearms and will not be giving them anymore of my business or recommendations simply because I feel they must not care about who is buying there stuff if no one can contact me back.i finally got a response a week ago about they may give me a refund but have not heard anything back since and had not received and further contact because we are not allowed to call them and they won’t respond to emails.worst company ever & I wished I had looked up there rating before ordering a gun from them.”

Helpful Report

Posted 4 years ago

“I almost hate writing this as I've had great experiences with them for several years, but this past experience wiped out all the great ones I had before. I ordered some ammo on 17 April. From there it was stuck with the "pending warehouse verification" status. I finally emailed them on 6 April to find out what was going on. Got no reply for a week until I got a canned response that they're backlogged and I'll get a tracking number when it ships. Absolutely no indication as to how much longer it would be, so I wrote them again; no answer on that one yet. I got tired of their lack of communication and have now filed a dispute with my credit card company in an effort to get my money back. It would make sense to me if they quit taking orders and filled the ones they already have, but I guess the hunger for money outweighs any consideration they might give to their customers. As for me, they have in a single stroke flushed about 8-9 years of business with me down the drain. This is when they had their moment to shine, but instead they've chosen the low road. From now on they can do without my business.”

Helpful Report

Posted 4 years ago

“I may never order from Classic Firearms again. When I made my purchase there was nothing saying orders where delayed. I placed an order on May 11, 2020 and they took payment from my credit card on May 13, 2020. According to my account the item is still waiting to be pull from the shelf and shipped. When I email Classic Firearms because they are no longer taking calls I got the following response “we are currently processing orders in about 10-15 business days”. So be careful when ordering from Classic Firearms, they will take your money immediately and maybe ship your product in a couple of weeks. Had I known this in advance I would have taken my business some where else.”

Helpful Report

Posted 4 years ago

“I ordered a Swiss Luger from them and waited three weeks. After emailing the company, they regretted to inform me that they oversold the Lugers and I would not be receiving one. I had already purchased a holster and magazine that are now useless and cannot be returned. I will not order from them again. They have lost a good customer and I would recommend that people spend their money elsewhere.”

Helpful Report

Posted 4 years ago

“Ordered a AR-upper over 30 days ago. (no upper yet) They will not answer the phones or emails. This place is starting to look like a Government run operation. What a disappointment. Good luck people. I hope my credit card company can help me.”

Helpful Report

Posted 4 years ago

“No response to questions regarding lost shipment of firearms. Customer ordered, received delivery notification, but not guns. As courtesy, I called, emailed and sent web contact... Technically, dealer was never notified of order and has no shipping info. Not "Boo" from Classic. Provided Cust name and contact info.... a Classic Robot asked Customer name and phone info.... Food firearms, fair prices... don't trust them.”

Helpful Report

Posted 4 years ago

“I recently ordered ammo from them as they listed it in stock, and was in stock daily for the next two week except they doubled the price. They took my money and never shipped the ammo however they did cancel my order almost three weeks later for no reason, they never shipped my order because they sold it weeks later at double the price while holding my money until they were good and ready to refund my purchase. This company resorts to deceptive sales practices and should never be trusted, they are no different than Lower Than Dirt”

Helpful Report

Posted 4 years ago

“They charge full retail and shipping cost is high! I asked for my order to be cancelled and they replied two days after the gun was delivered.”

Helpful Report

Posted 4 years ago

“I bought a $2K rifle from them on April 10th. My FFL sent a copy of his license to them on the 13th, the following Monday. 11 days later and me sending them copies of the FFL in response to action needed emails from them, they finally got my FFL dealer on file. We are approaching 30 days since I got my order confirmation and the rifle still has not shipped. CF sends out multiple emails a day to get business and from my perspective, they can not handle the business that they have. They will not answer the phones or emails; But, they have time to respond in a public forum to save face. CF, it is more a contest of finding the exact model that I want at a price that it is not opportunistic, rather than getting a charge back, because my bank will tell you to stick your restocking fee. We realize that logistics are strained, we would just appreciate common courtesy, even in uncommon times. You are missing your opportunity to show how great you could be. You look to be taking the easy way out. I am OK with being in the back of the line and it being a while until I get it. I am not OK with being invisible and am regretting my choice to do business with you after two good purchases. Show your customers the respect you would appreciate getting.”

Helpful Report

Posted 4 years ago

“I'm not understanding why you have a gun company when u don't answer emails not answering calls but you can send me a thousand emails a day trying to sell me something else but not answer my questions and concerns I bought my gun with hard earned money and I want my gun now before everything shuts down again I've worked in a big shipping plant before they should have shipped it a long time ago and let me know I will never buy from classic firearms ever again due to the lack of communication you got my money you got my money but no firearm everything's in the clear to go for me my FFL is waiting for the ship mint so I can receive my gun that I paid for you shouldn't make somebody pay for something especially if it's being shipped to a FFL just for this reason right here well I will let everybody know what happens but what a disgrace I would have never ordered my gun through classic firearms if I knew that they were this sketchy honestly I wish I would have bought a used one now I would have had in my possession right this second and I'll be waiting on these people to ship something that's already been paid for but never know when I'm going to receive it I'm sorry but that's complete bulshit if your volume is that too damn High stop taking orders until you get caught up and done because it's not fair to the people that have already spent their money and is waiting get us our stuff or give us all refund back I'll take my business elsewhere”

Helpful Report

Posted 4 years ago

“I ordered the wrong item. Before it shipped I had the order cancelled which they said was fine and that it would be refunded in 3 days. It has been over a month and they refuse to respond to any of my messages. I even said they could just send me the product at this point so i cam cut my losses and at least try to resell it or something. But they took my 300 dollars and ran it would seem. I have done a lot of business with them over the years but after this I am done with them. Go to Gunbroker or buds guns or your local gunshops instead. Classic will just steal your money.”

Helpful Report

Posted 4 years ago

“I order 1000 rounds of ammo and when I received it they just thru my ammo in a big box I had loose ammo at the bottom of the box my ammo boxes were wet and I was short 100 rounds”

Helpful Report

Posted 4 years ago

“I ordered a case of 9mm ammo and 2 magazines for my 308 rifle on 03/30/20 I received the the 9mm ammo in about a week but not the 2 magazines I figured I give them another week to ship the magazines before I try to contact them, I send an email and 3 days later got response saying that the magazine is being ship out from a different warehouse processing time is 10-15 days its been over a month I still haven’t got it I been trying to get in touch with them but haven’t heard anything back I guess from now on I’ll just order from Brownells,MidwayUSA,PalmettoStateArmory, Midsouth Shooter, they seem to care about the customers more, $30 lesson for me.”

Helpful Report

Posted 4 years ago

Classic Firearms is rated 3.9 based on 1,190 reviews