Clearabee Reviews

Name: Clearabee
Address: Clearabee, Griffin House,19 Ludgate Hill, Birmingham
Rating: 4.10

4.1 Rating 265 Reviews

78 %

of reviewers recommend Clearabee

Company Reviews

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Metrics

4.1

Based on 265 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Email:

info@clearabee.co.uk

Location:

Clearabee, Griffin House,19 Ludgate Hill
Birmingham
B3 1DW

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Clearabee arrived bang on the dot to clear the waste we had piled up in the drive. Very professional service and at a fair price.”

Helpful Report

Posted 4 years ago

“Avoid this company. We ordered a skip before 1pm on a Friday for next delivery, the skip didn’t turn up and no one informed us that it wouldn’t be coming. We got an email on Monday morning telling us the skip will be delivered by 6pm. Again, no skip turned up and no one contacted us. We called Them and they didn’t have any skips available so nothing was ever going to be coming. We rang to cancel and get our money back and the guy said it would be in our bank account in 3 days. A week later, we don’t have the money so called again to be told they will call us back which they failed to do. Finally we called them again and they said they’d forgot to refund the money last week and they will do it today. Incredibly unreliable company. Very poor.”

Helpful Report

Posted 4 years ago

“failed to collect in the time frame allotted, even paid extra for it. Had to cancel as I had an appointment elsewhere (reason for booking the time slot). The most annoying thing is I found out by calling them to confirm all was OK, to be told the driver would be with me soon, only to receive a phone a few minutes later to say the vehicle had broken down and the collection would be an hour late. They had quite clearly forgotten that I’d paid extra for an allotted 2 hour time slot, and tried to blag me with the vehicle having a problem. If that had been the case, they would have called me the moment they knew, not wait for me to call them. Extremely disappointed.”

Helpful Report

Posted 4 years ago

“Followed on line portal. Estimated 4 Mts. was told to pay about £70. Driver came and we t to the wrong address. I am then told there is too much rubbish. Also told I only booked 1 mtr. The driver took a photo of boards over rubbish an sent to hq. I am then told there is 9 sq mts. And it will cost £250. Based on seeing a few bricks. Most of what was under the panels is air. How can it be guessed. When the rubbish can be seen ? I call through and am told to pay another £75 to remove 4 Mts. driver came eventually returning at 1800. My customer had to HELP HIM LOAD UP as he said there was still too much. How much does my customer get paid for doing the job we are paying for. Disgraceful rip off service and will never use again and we will do honest and direct reviews where ever possible.”

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Posted 4 years ago

“Very Quick and reliable with friendly staff”

Helpful Report

Posted 4 years ago

“Excellent and reliable service. Booked on Boxing Day for a next day collection of all of our Christmas waste. In the morning a message was received with an ETA - as I was out they cleared the rubbish in my absence. Receipt and waste documents were then received by email instantly.”

Helpful Report

Posted 4 years ago

“Booked our sofa collection online in the morning and later that afternoon the team turned up. Fantastic service and really saved the day after being let down by a local charity. Very useful to have on call.”

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Posted 4 years ago

“Clearabee arrived at the exact time they promised. I had prepaid for the collection which meant I didn’t need to be at home at the time. I watched them clear the rubbish on our ring cameras and they were smart and professional.”

Helpful Report

Posted 5 years ago

“Excellent service. We had two sofas which needed collected on a next day basis which Clearabee carried out for us. Proved very easy and although costing more than the local council but more than made up for by the speed and convenience.”

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Posted 5 years ago

“Very simple and clear booking process. The two men stuck to the agreed quote and emptied the garage in 15 mins. No messing around with cash as it was prepaid. Really impressed.”

Helpful Report

Posted 5 years ago

“We are very happy with the Clearabee service. The two lads were very hard working in the rain and left the area spotless. I very happily recommend this company.”

Helpful Report

Posted 5 years ago

“The Clearabee van arrived two hours later than I had been alerted by the Clearabee team over the phone. The van had a broken shutter that didn't close so they couldn't pick up all the rubbish, and so having already been waiting for a long time the collection was rescheduled for the next day. The two van men said the van shutter had been broken for quite some time, and they were also worried about being pulled over by the police or causing more serious harm, as the rubbish they did pick up was dangerously placed on top of existing rubbish in the open-back van, with no shutter to hold it in. After not being able to make the pick-up on day one, Clearabee charged for another 2 yards of rubbish, more than there realistically were, and more than was estimated by their own team in my very clear photo. Clearabee made no apology for this and were happy to take the extra charge, as though it were standard procedure. I am now chasing the company as they did not turn up to collect the rubbish that they left as a result of their inadequate van. The company has taken the full payment from my account for an incomplete and shoddy job, and wasted a huge amount of my time. Avoid Clearabee.”

Helpful Report

Posted 5 years ago

“Very good all round. Arrived quickly and got the job done at the price quoted. Would recommend and will use again”

Helpful Report

Posted 5 years ago

“Great service . Certainly use it in the future. Work completed in record time . Next time issue the men with plastic boot covers please 😃”

Helpful Report

Posted 5 years ago

“Easy from start to finish. Booked for a same day collection, I received a tracking link in the afternoon and they two men cleared the waste shortly after. Very easy way to get waste picked up”

Helpful Report

Posted 5 years ago

“Clearabee were booked for a large house clearance which was very time sensitive. They did not let me down and were professional throughout. Will use the service again for phase two.”

Helpful Report

Posted 5 years ago

“Awful experience. I have a confirmation email from them showing I have paid for 6 cubic yards to be removed and the chap lifted up one bag and said it will cost over twice as much due to the weight!!! I puchased a volume removal service! Called office for refund and I am now out of pocket for the call out charge of £49.99 which is now down the drain and a waste of my time end energy. AVOID”

Helpful Report

Posted 5 years ago

“Always prompt and reliable service. Continue to recommend Clearabee.”

Helpful Report

Posted 5 years ago

“We paid for a guaranteed 2 hour collection slot. The driver was late and we were told we would receive a refund. The refund didn't arrive and we were then told this was cancelled as the driver arrived on time!! Customer service since has been abysmal. I would advise people to be wary of what appears, based on my experience, to be an unethical business with poor governance arrangements. If only the compnay would contact me...”

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Posted 5 years ago

“Worst experience I ever had with a clearing company. They gave me an hour when they should have turned up...Nobody turned up, I called the next day and the lady on the phone said she will ring me back in half an hour...she never did and I had to call them back. Now she put me on hold as she doesn't want me to speak to a manager. UNBELIEVABLE!! So unprofessional! I would never use them again!!”

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Posted 5 years ago

Clearabee is rated 4.1 based on 265 reviews