ClickMechanic Reviews

Name: ClickMechanic
Rating: 1.34

1.3 Rating 212 Reviews

8 %

of reviewers recommend ClickMechanic

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1.3

Based on 212 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 25%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	1.2 out of 5

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ClickMechanic 1 star review on 18th January 2025

Vafai

"Wish I could give a zero star. ClickMechanic did nothing but took commission fees from mechanics and customer. When there\u2019s an argument between you and mechanic, they don\u2019t give a f. I spent \u00a360 for 2 mins car inspection and mechanics can\u2019t even say what the issue was, clickmechanic just left my case in resolution centre and not respond any more. They don\u2019t even vet the mechanic, so you would expect all types of mechanics with varied skills. Booked for diagnosis inspection, the mechanic was later for two hours, no phone call no text, the mechanics said he didn\u2019t receive any booking confirmation from ClickMechanic, I\u2019ve been waiting for two hours for nothing. Then mechanic asked me to change the time, next morning he showed up and did two minutes testing with device, said no issue with my car. The car alarm still went off, he told me it\u2019s the issue with the sensor, I can buy some rubber washer from Amazon and put it on the edge of the door, then he charged me for \u00a360 and left. Does this sound like professional advice? It will easily come off when I shut the door. I complained on ClickMechanic, then he phoned me twice and asked me to close the case because he couldn\u2019t accept any job. He told me he will get quote from the dealer to replace the sensor, then no response after couple of weeks. I messaged on ClickMechanic again he finally replied saying it\u2019s the issue with software, I need to go to the main dealer. What is all this about? Why do I need to pay someone to guess the problem with my car? I can just google it and it\u2019s free. At this point click mechanics had zero involvement. Shame on you! Asked for refund but clickmechanic said all mechanic are independent, but they allocated me with this mechanic, I don\u2019t even know who they are, are they legit? These overrated reviews are all fake. UPDATE: ClickMechanic manager finally messaged and said mechanic is allowed to guess, they did nothing wrong. If you want to please your mechanic rather than customers, I don\u2019t mind! Anybody who wants to use this website BE AWARE they\u2019re not on your side, and 2 mins detection cost you \u00a360 for doing nothing, you will still don\u2019t know what the cause is!!!"

ClickMechanic 1 star review on 9th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I used to be on the team as mechanic was treated badly after been late for booking . Poor customer service also found it hard to price jobs as click mechanic wanted profit on parts supplied. To customers”

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Posted 4 years ago

“Booked a repair. Clickmehcanic recommended work by identifying a common problem. They did turn up but didn't knock the door, just made a tel call. I picked up the phone a couple of minutes later and they didn't answer it - mechanic would have been nearby. Mechanic said he'd knocked the door and I didn't answer - not true. He also said he'd notified me he was on his way - not true. I believe he turned up, made a quick call to my mobile and when I didn't answer immediately he drove off with knowing he was getting a £40 charged to me. (Clickmechanic charged me £40 for the 'cancelled' appointment.) I've tried rebooking and offered dates for over a month ahead (almost everyday). No mechanics accepting the booking so I've decided to cut my losses and having read the reviews am going to a local reputable garage”

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Posted 4 years ago

“High price, 0 service”

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Posted 4 years ago

“Appalling service from Click Mechanic be very carful with these people as they simply wash their hands of any responsibility when things go wrong. You have no recourse through them even though they are taking payment for arranging a mechanic. My mechanic Richard failed to remedy the issue fitted a starter motor when one was not needed and stated that the car was starting ok when it was clearly not. He then failed to answer texts and emails and failed to turn up at appointed time overall a very bad and costly experience and Click Mechanics response is as follow " The mechanics on our network are independent and are not employed by us" would I use click mechanic again ABSOLUTELY NOT!!!!”

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Posted 4 years ago

“I was quoted for call out and labour but what a rip off mechanic charged me almost £53 to tell me what I already knew. He was 10minutes his name was Jamie DO NOT USE THIS SERVICE CUSTOMER SERVICE AWFUL”

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Posted 4 years ago

“The mechanic that accepted my job did not have the experience to correct or diagnose the fault accurately and when I asked for a refund he refused. So I then escalated to ClickMechanic administration and they agreed with me, asking the mechanic to refund my payment in full. The mechanic refused to do this and it turns out that ClickMechanic can't force them to and are unable to refund themselves. So case was closed with no refund. I would suggest you enquire of your mechanic, that he knows how to fix this and that you get it all in writing - without this, you are unlikely to get any refund”

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Posted 4 years ago

“Renewed back discs and pads, I later found out they had fitted the sensors incorrectly. Also my service book was stolen, I had full service history from new.”

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Posted 4 years ago

“The absolute worst service I have ever received, with mechanics that would clearly struggle to spell their own names. I booked my car in with click mechanic, they collected my car from me with a full tank of petrol at about 10:30am. I was then rung at 3:30 and was told my car was on its way back to me. It arrived back at 5:40 on empty. The car had not been fixed, they had merely done a job round damaged parts they didn't even call to ask my opinion. In summary I paid £230, for then to have not fixed the problem and most probably drive it about all day.”

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Posted 4 years ago

“I want to post my experience with Click Mechanic as an urgent warning to anyone considering using them. First and foremost, I think it should be emphasised they're an intermediary that acts as a go-between between customers and garages, and as such their priority is money. If there are problems with the service you receive they use this to distance themselves as much as possible. Their business model is similar to the likes of trustatrader etc, where I imagine garages / mechanics pay to be featured on the site, otherwise the quality of service feels random and unvetted. I’d previously had great, if expensive, repairs done through Click Mechanic when my garage was too busy. This time I booked an interim service and MOT to ascertain the state of the car and whether it needed to be scrapped or could be repaired, which all needed to be done remotely in line with COVID guidelines. I informed the mechanic that the car had been stationary and the battery may be flat (£85 for a battery charge!), and to call. The keys were taken but no explanation was offered. After strained contact and missed connections, I then felt really uncomfortable and wary continuing the conversation over their internal mediation messaging and over the phone. Even when I asked for correspondence to be over email so I could have written proof, they’d still phone despite making it clear any trust had broken down. Eventually, the car was returned after a week having failed the MOT but unauthorised repairs were made to force it through a lenient MOT, when I'd rather have had it scrapped. Less than a week after said MOT the rear brakes failed and the driver’s side front tyre popped out of the ball joint during gentle town driving before I could get hold of a replacement car. I was very fortunate that there wasn’t a more serious accident and the breakdown service expressed shock at how the car was allowed back on the road, let alone passed an MOT. I contacted Click Mechanic with photos from the night and emphasising they’ve put me in physical danger. They responded with zero concern and asking for proof of a breakdown and recovery happening. Essentially, they’re going to use bureaucracy and admin to distance themselves from any responsibility, in the hopes customers will eventually run out of steam trying to fight them. Which I’m sure is effective but a sign of a dishonest and callous business. I’ve noticed they respond quite vociferously to online / public reviews but it’d be great if they used some of this energy towards existing customer service complaints and concerns about their vetting process. All I can say is, especially if maybe you're a new driver or not confident with cars, is to avoid Click Mechanic for your own safety. Yes, it feels quick and easy but if anything goes wrong they will not care. Research a local garage and avoid ClickMechanic at all costs.”

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Posted 4 years ago

“Omg where do I start but avoid this company bunch of W.....s”

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Posted 4 years ago

“Got a quote to have the glowplugs changed in my van a mechanic called moustafa came my van had been checked and was running fine just find8ng it difficult to start in cold weather he fitted plugs and started the engine and the noise in the engine was terrible he then said one must have broke when putting it in but was not his fault im self employed so have lost three days work anď had to get my van taken to a local garage to be repaired which has cost me treble of what the cowboy firm quoted me so they still have not put my money they took out for the glow plugs to be changed i spoke with mechanic who said he didnt care i couldnt work as it was not his fault and the staff at click mechanic are no better please at all costs avoid this company they are a joke i did not want to give ine star i would give minus five if i could they are s total scam”

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Posted 4 years ago

“Had a mechanic called Steve come and do my clutch including part and warranty in June 2020 he said he had completed the work for the clutch on the same day I had problems with it. He said it must be the part he had purshased and that he will get the part and put the new one in and take out the faulty one that he pushased. I have gave Steve numerous chance to come a rectify the outstanding job and through numerous messages with my dad who is also a retired mechanic. He made a date and never stuck to it . I will give him 24 hours to refund the money back into my account I’ve messaged him my details or I will take this further I have all the messages and screen shot, emails confirmation. I will report it to trading standards and I will see him in court .”

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Posted 4 years ago

“Contacted click mechanic to replace my alternator.they quoted me a price I agreed and a bit of time later a mechanic rang from Walsall performance centre agreeing to carry out repair.my car was repaired with a 12 month guarantee.only for the car to breakdown with the same problem 7 weeks later .i got in touch with Walsall performance centre (mark) who said they would be out on Monday to replace the alternator as it was guaranteed. Wouldn’t be a problem.needless to say no one turned up to repair my car .triedcto speak to Walsall performance centre only for my number to be blocked .so I contacted click mechanic direct who did get in touch with Walsall performance centre who again gave me the run around again .my car still not repaired 3 weeks later .i gave them a good comment on there website because the first part of my dealings with this garage Was great .but once a problem happened with there repair they did not want to know because I had already paid them they would not honour myv12 month guarantee they had given me ... be warned do not touch this garage Walsall performance centre they can not be trusted at all .”

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Posted 4 years ago

“con scam company”

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Posted 4 years ago

“Unprofessional from the mechanic to the customer manager Alex! Be Aware!!!!! They fit a wrong part of alternator !!!!!!!!!Mechanic put tap water on the cooling system totally unprofessional corrosive the entire system!forgot to change the alternator belt as well! 570£ Witch it’s a totally fraud! Don’t leave them to touch your car.book yourself with a garage or order a platform instead throwing the money away!”

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Posted 4 years ago

“Had a guy out to do a major service and change an aux belt. Pretty simple jobs, I could and should have given them a go myself but yet after 3 hours all he had done was change an oil filter, air filter and then proceed to screw the car when it came to the fuel filter. Said he wasn't going to charge and then charged and put down he felt threatened. Click Mechanic clearly side with their mechanics and looking at the reviews on here I would say these are more accurate compared to that off those on the site everyone should *trust* won't use again and would advise any one considering to re consider and pay once not cheap and pay twice”

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Posted 4 years ago

“Terrible experience. You won't get any back up from the website even though the mechanic didn't do his job properly. Avoid.”

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Posted 4 years ago

“Told them I had a flat battery, arrived an hour late, spent 10 minutes looking at it and then told me I had a flat battery 😂. Charged me £59 for that information which I already had told them before call out. Said he’d come back 5 days later and gave me a quote of £211. I rang RAC, they came out and checked battery and fitted a new one for £169, I wish I’d gone to the best first and not bothered with Click mechanic, they got £59 out of me for absolutely nothing 😡”

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Posted 4 years ago

“I disagree with the poor reviews. The mechanic who serviced my car was fast and did an excellent job. I had an issue originally with the frustrating booking system (that really does need looking at) but the actual work was done promptly, efficiently and at the time I booked it for.”

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Posted 4 years ago

“Having used click mechanic in the past, when I need a part replaced as a precaution it was my go to..my mechanic was due between 10 and 12.. throughout the day insisted he'd be here even if it was going to take him till 11pm. At 10pm..he cancelled and reacheduled for 2 days time..after taking apart the engine he realised he had the wrong part and insisted that all the parts were left in the boot..for 3 days I couldn't use my vehicle. Today he managed to source the part for an extra 90something pounds..despite another 10 till 12 appointment he eventually arrived at 8pm..the repair was completed less than an hour ago.. I write this review as I now sit in my vehicle with a snapped belt which was replaced under an hour ago! My car which was fully functional before clicks involvement is waiting to be loaded onto a recovery vehicle.”

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Posted 4 years ago

ClickMechanic is rated 1.3 based on 212 reviews