Clock Shop Reviews

Name: Clock Shop
Address: 194 Main Street, Montville
Rating: 4.88

4.9 Rating 3,915 Reviews

98 %

of reviewers recommend Clock Shop

4.9

Based on 3,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Clock Shop:

Clock Shop takes you on an incredible journey into the world of clocks. From mechanical cuckoo clocks and chiming grandfather clocks to watches, music boxes and anniversary clocks, there are literally hundreds of clocks to see and choose from.

As well as clocks, there is a fabulous range of German made weather instruments, barometers and weather houses, German souvenirs, beer steins, European Christmas decorations including nutcrackers, smoking men and Christmas pyramids.

If you're visiting South East Queensland the Clock Shop in Montville is truly iconic and a must see.

Visit Website

Phone:

0754429409

Email:

enquiries@clockshop.com.au

Location:

194 Main Street
Montville
4560

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Clock Shop 5 star review on 21st December 2024

463

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super fast. Very well packaged. Beautiful quality product”

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Posted 1 year ago

“So great to have an Australian company supplying the parts needed to fix my clock. Got the correct parts with ease and able to fix my clock following the video steps. Thank you”

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Posted 1 year ago

“good, no problems.”

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Posted 1 year ago

“Promp "Timely" delivery excellent”

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Posted 1 year ago

“Great service, highly recommend.”

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Posted 1 year ago

“Great selection of products to choose from. Lack of email communication between order and dispatch resulted in a queerying phone call. The customer service when phoned was exceptional. Order received was well packaged however not exactly what was ordered.”

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Posted 1 year ago

Dear Danielle, Thank you for your feedback. We are very sorry that you did not receive what was ordered. Have you reached out to our support team? Email communications are automated with all dispatch and tracking information however we sometimes find that certain ISP's block our communications. We have investigated however there is nothing else we can do to ensure deliverability of these emails. We apologise again for this unsatisfactory experience. Kind Regards, Clock Shop Team

Posted 1 year ago

“Staff were excellent Very helpful once we made our selection The priducts however sell themselves”

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Posted 1 year ago

“Ordered on 2/9/23 email invoice said would be released 10/10/23 I rang them around 23/10 (Hayley) to enquire where order is advised would be released around 11/11/23 again I rang (Rachel) to be advised still waiting for stock - on dock Item arrived 26/11/23 There was no ‘customer service’ in that no emails sent to advise what was happening with my order unless I called to find out Disappointing service after you were recommended to me by a friend However I love my nutcracker advent calendar”

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Posted 1 year ago

Hi Veronica, Thank you for taking the time to provide your feedback. I really appreciate your honesty. Firstly I want to apologise for the disappointing experience. This is certainly not the quality of service we strive to provide. The item you ordered was a preorder, meaning it had been ordered and was being shipped from Germany. Unfortunately there was an error in our system and this date was incorrect. After your phone call and giving you the correct date we were then informed that our shipment had been held up in Singapore etc etc. While these delays are completely out of our control, you are absolutely entitled to expect updates as and when we are informed of any changes. I am very sorry you did not receive any updates. This is a very poor reflection of our customer service and my explanation above is only to inform you of what happened, not an excuse. I am very pleased that you are enjoying your advent calendar and that it arrived JUST in time. Please accept our sincerest apology for the delay. Warm Regards, Clock Shop Team

Posted 1 year ago

“Very happy with the items purchased and the tracking and communication was faultless throughout. Would use them again doe sure.”

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Posted 1 year ago

“The technician I phoned for advice was very knowledgeable and gave me a good understanding of the issues I needed to consider. He also gave me a very prompt email follow up with the relevant costs. The person in the shop (Hayley?) was very helpful and went out of her way to give excellent service.”

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Posted 1 year ago

“Very easy & inexpensive to shop online & shipping was so fast I had barely finished online shopping with the Clock Shop!”

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Posted 1 year ago

“It's fun to deal with a store that acts like it's been around as long as the Kitchen Witch. The sale, the service and the updates were perfect. Thanks Merry Christmas to one and all”

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Posted 1 year ago

“Holly and Dan at the Clock Shop provided first-class service, and I am thrilled with the product I bought. My initial enquiry was followed up with a prompt call back which gave me all the information I had sought, guided me in choosing the right item, and enabled me to buy via credit card with no fuss. The music box I wanted to buy had a Strauss Waltz mechanism in it, and I asked if it could be changed to Brahm's Lullaby. Holly confirmed that clock-maker Dan could indeed swap the movement over, and we agreed on a modest fee for the extra work. The order was placed Friday afternoon, and the item arrived in Melbourne the following Thursday morning, carefully packaged by people who know how to ship fragile items. The Clock Shop is owned by lovely people who run the business with a customer focus. It is also great to be dealing with an Aussie company, and I am happy to recommend them wholeheartedly.”

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Posted 1 year ago

“Had a lovely experience with Angus helping us select our clock. He was very informative and helpful and answered all of our questions and yes, we love our clock.”

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Posted 1 year ago

“Great info. Excellent range of parts good service Aplus all round”

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Posted 1 year ago

“Have just recently purchased a cuckoo clock - it’s an Xmas gift - this shop has the nicest clocks on the market - - I know the recipients are going to be delighted”

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Posted 1 year ago

“I just love my watch it has a delightful oval shape and fits very well on my existing gold chain. Service and delivery was prompt.”

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Posted 1 year ago

“Very helpful friendly guy helped me choose my clock. So many wonderful clocks!”

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Posted 1 year ago

“I looked at a million clocks but the fact that you had video of each model certainly helped. Then you followed up very well and I placed my order. The item arrived within 3 days and it has been packed away as a gift for my Son for Xmas. At 46 he never asks for a thing and then one day he remarked he would love a cuckoo clock. Let's hope it opens up nicely and he will be excited to hang it on his wall. Pity you can turn it off. That's the devil in me. Ha Ha Ha”

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Posted 1 year ago

“I ordered on line. The product was delivered in 5 days. It was properly packed and wasn't damaged”

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Posted 1 year ago

Clock Shop is rated 4.9 based on 3,915 reviews