ClockTower Cars UK Reviews

Name: ClockTower Cars UK
Rating: 3.99

4.0 Rating 402 Reviews

75 %

of reviewers recommend ClockTower Cars UK

Company Reviews

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Metrics

4.0

Based on 402 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 53%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5

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ClockTower Cars UK 1 star review on 1st January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very courteous and was happy to have short conversations followed by quiet. Car quiet and very clean.”

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Posted 9 months ago

“Good service, our driver was very friendly and helpful”

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Posted 9 months ago

“Excellent driver. Very friendly. Arrived before time and got me to the airport with plenty of time to spare. Much recommended. Thank you very much. Best wishes, Jon.”

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Posted 9 months ago

“CTC's took my son to school and were very reassuring reliable and on time”

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Posted 9 months ago

“On time, friendly, called us so easy to find and helped with baggage. Good driver ( pick up LHR T3 to Sutton)”

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Posted 9 months ago

“On time, good driving”

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Posted 9 months ago

“Great driver, collected us from Heathrow. Called twice and helped locate us in the car park. On time, polite and helpful.”

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Posted 9 months ago

“Polite and professional”

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Posted 9 months ago

“Very friendly and efficient”

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Posted 9 months ago

“Good service”

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Posted 9 months ago

“Friendly driver. Arrived bang on time. Great journey to Heathrow. Would use again.”

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Posted 9 months ago

“Prompt. Otherwise drove too fast, radio blaring to a football game, dropped me not where I wanted to be dropped. By far the worst Clocktower driver. Others are very good, but not this one”

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Posted 9 months ago

“Efficient and courteous service”

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Posted 9 months ago

“He was prompt, and got me to my destination safely.”

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Posted 9 months ago

“Very clean car, very polite, man felt very safe, fantastic cab company”

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Posted 9 months ago

“The lovely driver who collected us from Surbiton 9pm was very friendly, Good safe driver. The earlier experience was not good we were collected at 4 pm The driver was going way to fast, no patience on the road and driving way too close to other cars”

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Posted 9 months ago

“Disgusting service plus Bad management ( Epsom branch). Although my booking was confirmed by many messages from them, guess what their driver called me to cancel my booking 3 hours only before arrival so I was left with my mum who’s on wheelchair don’t know what to do 😡 please Avoid Avoid Avoid 👎”

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Posted 1 year ago

“am only giving this company one star as I can't select none!! We pre booked a taxi ( a month in advance) for a return trip NYE. I was sent an email with a job number & price, it was so reasonable that I emailed confirming it was correct, I had 3 replies assuring me it was. We were picked up roughly on time but when we arrived at the venue we were charged an extra £20 for one way, I phoned the company whilst still in the taxi after a minor disagreement we decided to split the difference & paid an extra £10. I was then assured 3 times that the price would still be the same home for a 2.15 am pick up. At 02.06 I was called to say the taxi was waiting at 02.08 I had a text saying it had been cancelled 😡. We were left stranded In the middle of Fulham on NYE without a taxi home. Then they had the audacity to tell to wait 2 hours & they would get a taxi to me for over £30 extra to the quote. ABSOLUTELY ABYSMAL SERVICE 😡 no wonder uber is taking over the world.”

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Posted 1 year ago

“Absolute shambles of a company. Pre booked a cab to go to the station to catch a train. They called when the cab was due, to advise it was 3 minutes away. 10 minutes later I rang, to be told it was 5 minutes away. The tracking link they messaged over did not work. Another 10 minutes, another call, and then they 'could not contact the driver'. After a total of 1/2 hr over time, they rang to say it would be another 12 minutes. I cancelled at that point as I had missed my train and my appointment. Basically they lie through their teeth continuously. They did not have any cab booked and simply phoned around when the cab was actually due, to see if there happened to be a driver free. Use at your risk if you fancy a lucky dip as to whether any cab turns up. Do not use if you actually need to get somewhere.”

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Posted 2 years ago

“Best wheelchair cab services. .always on time .drivers are very helpful .Highly recommended”

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Posted 2 years ago

ClockTower Cars UK is rated 4.0 based on 402 reviews