ClockTower Cars UK Reviews

Name: ClockTower Cars UK
Rating: 3.99

4.0 Rating 402 Reviews

75 %

of reviewers recommend ClockTower Cars UK

Company Reviews

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Metrics

4.0

Based on 402 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 53%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5

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ClockTower Cars UK 1 star review on 1st January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely useless this has now happened twice with this crappy car service booked a cab day before for hospital visit and the driver didn’t turn up when asked where he was company said he’s late he’ll be 20mins!! Missed hospital app on two separate occasions now due to there complete incompetence!! Do not use them they’re are just awful!”

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Posted 3 years ago

“"Your booking is confirmed". Great. So we continue our journey home knowing we have a cab ready in 20 mins and then....Notification- Cancelled. No reason given.”

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Posted 3 years ago

“Always late, lies about arrival times. My friend is a pensioner in his 70s and is constantly let down. He has no internet access hence my input. Get a bus if you can.”

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Posted 3 years ago

“Wonderful driver waiting for us on arrival. Drove us securely to the inn. Used for the return trip too. On-time and pleasant comfortable ride. Much thanks to you Clock Tower Cars.”

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Posted 3 years ago

“Had a decent experience both ways. The car was nice. We were traveling with a baby and toddler so 2 car seats traveling installed were spotless, clean, and fairly new. UK traffic was insane terrible (took 2 hrs to get from airport to inn) but the driver was quiet and pleasant. Trip back to the airport a calm 35min. I'd use them again.”

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Posted 3 years ago

“The service was bravo, including vehicle condition, and service reliability. The professionalism and affableness of the driver are much appreciated. The quick response is assuring as well.”

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Posted 3 years ago

“This was my 6th time using the Clock Tower Cars service. What a relief to see my name on a sign when I showed up an hour late at 2 am. No need to look any farther. Clock Tower Cars is awesome. Thanks!”

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Posted 3 years ago

“We used this company multiple times for transfers to and from the airport in the UK. At each request, even late, we received a speedy response from the manager for the arrangement of a vehicle with a driver. The trip is done in astounding conditions with a driver who welcomes you with freshwater bottles and takes you to a location near the exit, where you wait for him to join a couple of moments later with a comfortable vehicle.”

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Posted 3 years ago

“Clock Tower Cars is the best transport company in the UK. Too great and in every case extra helpful and the drivers speak great English and are truly pleasant and drive safely. Extra good if you have children.”

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Posted 3 years ago

“This is our first trip that uses Clock Tower Cars services, we used 2 round trips transfer both international and domestic flights. Each and everyone went easily, the drivers were proficient, helpful, and on time. We will definitely use their services again in the future.”

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Posted 3 years ago

“I really would like to commend Clock Tower Cars and their driver for being extremely proficient and efficient in their service. The car was spotless and fit as a fiddle. They offer you filtered water on arrival and flight. They talk better than expected English. I strongly recommend them to everyone who will visit the UK requiring transportation services.”

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Posted 3 years ago

“I'm astonished by the service of Clock Tower Cars. Booking was simple. Pick-up was on time. Proficient. Incredible driver. Clean Car. Extraordinary great service. I'm extremely intrigued with the demonstrable skill of your organization. Much thanks to you.”

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Posted 3 years ago

“really good they are open 24/7”

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Posted 3 years ago

“Phenomenal service at truly an abrupt announcement on my part. We were showing up in the UK under 24 hours after I web-chatted to an agent. Email confirmations were sent. A delegate was sitting waiting for us at the luggage claim and took us to our driver. He stacked our luggage and off we went and were dropped just external the reception of our hotel. The return journey was the same.”

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Posted 3 years ago

“I arrived in the UK somewhat late around 10 for a one-road trip with my Wife. I was a little worried about the accessibility of Cab/Taxi for the day as I previously had wasted morning hours. I immediately googled Cab Services in the UK and began calling them. Out of 3 reactions, I discovered Clock Tower Cars generally sensible and they gave a decent statement to me. Taxi quality was great and the driver was friendly and he guided well while in transit to the outing. I would recommend reaching Clock Tower Cars for a superior quote.”

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Posted 3 years ago

“Pre-booked a meet and greet at the airport for our return journey which they charge extra for. However driver turns up and phones me while I’m in baggage reclaim to say he is waiting in the pick-up area. I told him I’d paid in advance for meet and greet he told me I hadn’t. After some arguing he did eventually agree to meet us in the terminal building and then continued to argue saying we hadn’t paid for meet and greet and we’d have to pay extra which I totally refused to do. In the taxi I spoke to whom I was told was the owner on the telephone after opening my bank statement on my phone which clearly showed I had paid the correct money however, the man on the end of the phone was shouting at me, was very rude and didn’t want to listen to me and said my bank had defrauded his company because they hadn’t paid him all the money I’d paid on my debit card. It really isn’t a good feeling to know that a company is trying to con you and really not what you need when you have had a long flight! I will not be using this company again and I will be telling my family and friends of my experience.”

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Posted 3 years ago

“Great and extremely satisfied with the service. On appearance, the driver was sitting tight for us at the air terminal to take us to the convenience. There was no issue with the return journey the vehicle turned up as booked. Would utilize this service again and unquestionably recommend it.”

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Posted 3 years ago

“Clock Tower Cars are the absolute best traveling services. The vehicle facility is awesome. vehicle driver legit man. I've fulfilled this taxi.”

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Posted 3 years ago

“I cannot even describe how angry and upset I am about what happened to my elderly Mother when she used this taxi firm today. She was in the process of getting into the vehicle when the driver suddenly drove off with the back passenger door wide open and her hanging out of the taxi desperately clinging on to the inside of the car. Luckily he stopped before driving too far but the distress this has caused my Mum who has severe arthritis is considerable and whilst the driver apologised profusely, my Mum could have been seriously injured or killed. There are some serious safety issues that need to be looked into. Unbelievably, the driver then charged her the full fare!”

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Posted 3 years ago

“I utilized them multiple times more than two months and was not disappointed. The drivers were dependable, the vehicles new and comfortable, and the vehicle seat was superior to the one we have at home!”

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Posted 3 years ago

ClockTower Cars UK is rated 4.0 based on 402 reviews