Club L London Reviews

Name: Club L London
Rating: 4.00

4.0 Rating 1,491 Reviews

76 %

of reviewers recommend Club L London

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4.0

Based on 1,491 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Club L London 5 star review on 6th January 2025

Anonymous

Club L London 2 star review on 4th October 2024

Anonymous

Club L London 1 star review on 10th May 2024

Beth

Club L London 1 star review on 19th April 2024

Disappointed

229

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i was waiting for some shoes to try the dress on, so discovered on the 13th day that the dress i bought had a fault, a rupture on the side at the bottom, they have no customer service whatsoever, totally ignorant to my emails, it takes weeks to respond to a query, ended up with a faulty dress, £150.00 wasted, lots of stress and unhappiness. will never buy from them again and will take them to small court claims to compensate me for the damage caused emotionally and financially”

Club L London 1 star review on 10th February 2023

Helpful Report

Posted 1 year ago

“They SCAM you on the returns. I sent my return back in new condition, paid $20 to send it back. I tried on right after the shower, no makeup no deodorant nothing. They’re saying my return came back with stains and smelling like perfume. I don’t even own perfume!! And they said I need to pay an additional shipping fee to return the item back to me or they’ll discard it?! Don’t order from this place unless you plan on keeping their cheap clothes”

Helpful Report

Posted 1 year ago

“Do not buy from Club L. They will take your money and ignore you. I have never been left with no choice but to leave a true unfortunately negative review for a company before. I ordered a dress in October that did not fit right, I immediately returned it and I was notified by them that they had indeed received this dress but still no refund not even an update, not even store credit just a generic msg about the fact I will be told when the order has been received. Like what?? They have no customer service number so you are left to either abandon the mission to get your hard earned money back or to ensure repeatedly sending emails requesting an update. It is so sad as I am normally a loyal customer but I will NEVER spend anymore of my money there and I will ensure that no one I know does since this is the way they do things. They don’t even know how many customers they have lost just yet. Such a shame.”

Helpful Report

Posted 2 years ago

“Placed an order and realised I had one dress quite similar so emailed within an hour and asked if I could just exchange it for another and pay the difference. 5 days later got a reply to say they no longer offer exchanges even though the dresses had not been shipped. Now I have to wait, receive and then send back for a refund and buy other item I want. Quite absurd when the order still wasn’t shipped. I buy quite often from here, the clothes do run small but are normally good quality however I do think processes and customer service needs to be addressed!”

Helpful Report

Posted 2 years ago

“Really really bad customer service. You will not get a refund. Bad company, do not order at all.”

Helpful Report

Posted 2 years ago

“I paid a premium on my delivery to ensure my products were delivered within 1-2 days… 6 days later and following countless excuses and lies my order arrived obviously late. I contacted customer service requesting a refund for the delivery after I returned my whole purchase unopened and was ignored. Really bad service, would not recommend and will never buy again.”

Helpful Report

Posted 2 years ago

“If I could give them zero stars I would!!!! What a useless company! Delivery partner messed up my order and now they won’t refund me! No one to contact, their social media is useless and takes 10 working days to reply! I’ve never seen a more useless company like this”

Helpful Report

Posted 2 years ago

“I order from club london all of the time for any dress events. I ordered the same dress in 2 sizes to send one back . I was in hospital so was unable to send it back so day 16 i asked if i could post back and exchange as i understood i was 2 days over. They didnt want to help at all. I wasnt asking for a refund. Just a credit note or to exchange. Really bad customer service for a loyal customer. They still have the same dress selling full price so really could not u derstamd the problem over 2 days!!”

Helpful Report

Posted 2 years ago

“I ordered the one shoulder velvet cape dress in navy blue and I absolutely love it. The dress is true to fit, great quality and came in 5 days after I ordered it!!!”

Helpful Report

Posted 2 years ago

“In the past I had a great experience with club london. Nice dresses and quick and easy returns. What's happened? Bought a dress for my daughter. Way too small and cheap material. Returned. Tracked. No refund. Company waits until you get fed up asking for refund and keeps the money. DO NOT BUY FROM CLUB LONDON. Such a shame as they used to be good.”

Helpful Report

Posted 2 years ago

“Do not buy from this business unless you like to be called a liar and not be given a refund! Purchased 2 dresses from these people, returned them as they were not suitable with the tags STILL attached. They refused to give me a refund stating the dresses were returned in poor condition! You email them and they take an eternity to reply and there are no numbers to call them on! What reputable business has no contact number. Avoid this business unless you have money to lose. I will be contacting Trading Standards regarding this matter.”

Helpful Report

Posted 2 years ago

“I bought two dresses both came different than shown on the pics. I quickly returned them in same conditions and have never received my refund! I have a royal mail receipt which says received by retailer. They do not have a contact number! And their email response seems automated as it does not provide a response to my email. I had no luck after contacting them 6x. I do not recommend.”

Club L London 1 star review on 4th January 2023

Helpful Report

Posted 2 years ago

“Nice clothing, but the return part really sucks I had a problem 2 times i have ordered from them if i been waiting for a return for over a month now they finally refunded me but for only 1 of the dresses mind you these are $140 dresses I know they charge a restocking fee but not $140 worth you can't get in touch with anyone cuz this company is from the UK. Sorry to say but I will never order from them again.”

Helpful Report

Posted 2 years ago

“No one waste your money buying from this company they are a disgrace! If you are in the same position report them to trading standards and get them closed down!! I bought three dresses from them, I decided to send all three dresses back. When Club L London processed my refund they said I only returned two dresses. When I looked at the reviews I knew I’d have no chance getting my refund. When I messaged them it took a while to get a response, but when I did they lied and said I haven’t returned the three dresses. I sent them the proof of the weight of the parcel and they said that this was wrong. They said that the three dresses should weigh 1.2kg and it only weighed 300g. So they’re telling me, one dress could weigh 900g whilst the other two dresses weighed 300g. They’ve stolen £60 off me and plenty of other people too. This company is one of the worst companies I’ve ever dealt with. Girls please do not waste your money and listen to the reviews. Complete and utter scammers they are a disgrace stealing off people. I’ll never buy off them again!”

Helpful Report

Posted 2 years ago

“Very bad quality. Cheap look and material. Bad customer service. Delayed delivery.”

Helpful Report

Posted 2 years ago

“Still awaiting a refund since October, no contact number, told us they had received the items but no refund still. Awful service, will take this matter further as they owe us £130!!!”

Helpful Report

Posted 2 years ago

“I ordered a size 12 and paid £8.99 for express 1-2 day delivery. I recieved 5 days late, and it was the wrong size. I was sent a size 8. The event I ordered it for had also already passed by this point. And then when I went to return it I was charged £2.99 for the postage. So iv paid £12 to be sent a dress the wrong size late. Ridiculous, I'm paying for club last poor service.”

Helpful Report

Posted 2 years ago

“Absolute SCAMMERS!!! Before ordering from them please read reviews. I have only received a partial refund! I am still waiting on my next payment. Items look good online but looks and feels CHEAP! OVER PRICED. No customer service to contact as they don't provide this. I have taken the matter further. Please please do not order from them no matter how lovely the dress maybe. To be honest they should be taken down. In this difficult times you should not be scamming people of their hard earned money.”

Helpful Report

Posted 2 years ago

“They don’t refund items I sent two back and they refunded one, they are not contactable whatsoever, no one replies to anything and they stole money for me? They have the item and I don’t have my money? That’s theft.”

Helpful Report

Posted 2 years ago

“I am SO disappointment with the customer service. I was told in October via email I would be getting a refund due to a faulty and poor quality item and still 8 weeks on I still haven't heard anything from L club London. I have emailed countless times with no response. Will never order from here again.”

Helpful Report

Posted 2 years ago

Club L London is rated 4.0 based on 1,491 reviews