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Club L London Reviews

4.0 Rating 1,491 Reviews
76 %
of reviewers recommend Club L London
4.0
Based on 1,491 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
2.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Club L London 5 star review on 6th January 2025
Anonymous
Club L London 5 star review on 6th January 2025
Anonymous
Club L London 2 star review on 4th October 2024
Anonymous
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 19th April 2024
Disappointed
229
Anonymous
Anonymous  // 01/01/2019
Happy with my order but very disappointed I paid for next day delivery didn't receive until 3 days later
Helpful Report
Posted 2 years ago
Firstly i'd like to say what a fantastic choice of vibrant pretty stylish dresses absolutely spoilt for choice very fair pricing and very good quality thank you Club l London glad i found you
Helpful Report
Posted 2 years ago
The company is awful. You might as well send money to a charity at least it will be sent to good people rather than these sharks! I spent over £300 with them all items were poor quality so I tried to return them the same day I received them. There was no one to speak to from customer service as the online portal for returns was broken, I then realise they don’t have one in customer services!!! Getting a refund is impossible. I have binned the clothes as they were unwearable and have learn a big lesson! Beware of this company. It is awful to deal with, I don’t think they have any staff. Checkout the reviews from staff that have worked there before. Sounds like a disaster.
Club L London 1 star review on 20th June 2022 Club L London 1 star review on 20th June 2022 Club L London 1 star review on 20th June 2022 Club L London 1 star review on 20th June 2022 Club L London 1 star review on 20th June 2022
Helpful Report
Posted 2 years ago
Appalling service to be honest. I ordered 2 dresses for a wedding, paid for NEXT DAY delivery, items turned up 2 days later. When they came they didn’t fit right so I returned them which was fine, I then looked to see if they had a smaller size and it wasn’t in stock so I just left it at that. I looked again a day later and it was available to order in a smaller size so I placed the order along with ordering another style of dress and AGAIN paid for NEXT DAY delivery. The dresses AGAIN did not turn up the next day even though I ordered them before the cut off time, so this left me with no dress to wear for the wedding. I spent a while on the phone to Royal Mail who advised that the postage had only been paid the day previous ( the day I was supposed to receive the dresses ) which is why they hadn’t turned up on time. So in total I spent £10 on NDD for that not to be fulfilled. And when the package did turn up, only one of my dresses was in there. Which says to me that the item I ordered which was now showing in stock in the smaller size, wasn’t actually in stock. I have requested someone to contact me via email ASAP to discuss my complaint however nobody has bothered to do so. It’s a shame because the clothing is very nice however it seems that you are mislead by false information regarding their delivery and stock. I will not be buying from this website again.
Helpful Report
Posted 2 years ago
dress is beautiful but is cut to a weird shape. upper body didn't fit me as a B cup when I ordered a size 12. arrived with makeup/ fake tan tint on straps but not too noticeable. would love if it was just made for a more realistic body type
Club L London 3 star review on 19th June 2022 Club L London 3 star review on 19th June 2022
Helpful Report
Posted 2 years ago
Complete disappointment. The dress itself looked good and fit perfectly but as soon as I got to the event that I bought the dress for, the zip busted wide open. No reason. The dress was not tight. So a faulty zip fitted is the only explanation. Needless to say it left me very exposed and super embarrassed. I drove 1.45 mins to the venue to simply drive all the way back home. Completely ruined my day!!
Club L London 2 star review on 19th June 2022 Club L London 2 star review on 19th June 2022 Club L London 2 star review on 19th June 2022
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Posted 2 years ago
The delivery was so fast and the quality of the dress is amazing!
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Posted 2 years ago
Gorgeous dress and fits perfect, however, I’ve had to cut away a piece of extra material left by the seam but otherwise good value for money
Helpful Report
Posted 2 years ago
The dress I bought is stunning and really well Made.
Helpful Report
Posted 2 years ago
Speedy delivery. Been looking for a dress for a black tie event after gaining weight and nothing was flattering, I must have ordered about 30 dresses from other retailers. Ordered a few dresses and ended up keeping more than one. So happy ❤️
Helpful Report
Posted 2 years ago
I ordered a black one off the shoulder dress from this shop. Never ordered before and I was a bit skeptical as whenever I order online the clothes never fit me as I’m quite tall. Got the dress really quick, I think like 3 days? Which I wasn’t expecting at all which is good. Tried the dress on, the material is lovely, it’s one that I don’t think will cease easy which is nice. It fits lovely as well which again rarely happens with dresses with me. I’m 5,10 and a size 12 but with a 34b chest for reference. The dress was really comfy and I look forward to wearing it for my event. The only improvement I would suggest is that because it’s a one of the shoulder I need a hanging string inside the dress so I can hang it properly but other than that it was perfect and just what I was looking for. I don’t have any pictures of me with the dress on as I forgot to take them but do have a reference photo for the one I ordered.
Club L London 5 star review on 18th June 2022
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Posted 2 years ago
Quality is absolutely fabulous,delivery very quick and SOOO worth the price 😍😍
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Posted 2 years ago
Order arrived in exceptional condition and very quickly.
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Posted 2 years ago
Excellent service, prompt, fast delivery. Easy to use website. The dress I ordered is absolutely stunning, pictures on the website do not do the dress justice. Would highly text and will certainly use again.
Helpful Report
Posted 2 years ago
DO NOT ORDER FROM CLUBLLONDON.I ordered a dress for my prom and it looked absolutely nothing like the picture. I am now in a crisis because my prom is in a few day and I don’t have a dress. I also payed an extra 5 pound for next day delivery and it came two days later. Please do not order from this site. It is a scam.
Helpful Report
Posted 2 years ago
Very happy with the material,, looks like in the picture
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Posted 2 years ago
good quality, fast delivery and easy returns
Helpful Report
Posted 2 years ago
The delivery was great, I was kept up to date throughout the full process. The pricing was amazing because the quality of both the dresses I purchased are a very high standard. Not see through atall. Stretchy enough as the description has said & the colour matches the description exactly. It was easy to purchase the dresses and overall I am very happy with both the dresses and will be back to shop for more.
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Posted 2 years ago
Was really quick delivery and true to the picture on the website.. really nice fit too!! Love it
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Posted 2 years ago
Gorgeous dresses, good quality material & affordable prices!
Helpful Report
Posted 2 years ago
Club L London is rated 4.0 based on 1,491 reviews