Club L London Reviews

Name: Club L London
Rating: 4.00

4.0 Rating 1,491 Reviews

76 %

of reviewers recommend Club L London

Company Reviews

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Metrics

4.0

Based on 1,491 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Club L London 5 star review on 6th January 2025

Anonymous

Club L London 2 star review on 4th October 2024

Anonymous

Club L London 1 star review on 10th May 2024

Beth

Club L London 1 star review on 19th April 2024

Disappointed

229

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was my first order from Club L London. I ordered a navy jumpsuit for my birthday to arrive on the 3rd August. It was not delivered to my home, and when I got in contact with Club L London customer service they said I had to wait 28days for them to conduct a investigation before an outcome would be given! They said they had to check cctv and with the courier even though I have a ring doorbell camera!! Unfortunately for me I was out £60 which I could have used at my regular shop so now I have no jumpsuit , or £60! The customer service really is poor compared to any other brand I order from! I’ve never had any issues with Oh polly, house of CB or misguided. I wanted my refund but I won’t get it ! I will never order again or recommend to any of my friends due to my experience”

Helpful Report

Posted 3 years ago

“Pros but definitely cons. The dresses are absolutely amazing no faults at all, apart from I order all dresses in a 14 and they fitted but a certain style I had to get a 12, and that was still baggy. But the dresses are worth every penny. BUT! I ordered three different orders due to the sizing being wrong, and then I saw I wanted another dress, this was due to going to a few weddings. In the end I kept 3 dresses, one from each other. Here’s the down fall to the company, I sent them all back together and it took three weeks for them to reply to my email. stating it takes 10 workings day, it had been over that as I could see on my Royal Mail tracking that they got the items back. they tried saying to me that they got there at different times but my tracking said different. anyways, I finally got my refund back gradually throughout the day only because I said I will never shop with them. I noticed that they refunded me for the dress I kept but didn’t for one I sent back. they were being sneaky as they were the same colour and when I got the email for the refund they take out the refund price so you can’t see. I explained what they done and for them just to refund me the rest. they wanted proof what dress I kept. So I sent a photo, then they asked me how much the difference was (it’s on their system they should know) it just kept going round in circles until I said I was gonna take this further. Moral of the story, this company takes your money very quickly but doesn’t give it back. Oh and now I’m having to wait 10 more working days for the money to go into my account which is over £300 worth.”

Helpful Report

Posted 3 years ago

“Do not purchase !!! scam !!! 0 star !!! I have ordered several items from this website. one item was faulty as the zip got stuck not even half way before i could try it on. i am trying to return the rest. however, my log on details are not working, i tried to create new log on details, it worked the first time when i created the log on details - but never again. I have emailed the company several times of how to return - however no reply, my 14 days are due to expire for return - ????”

Helpful Report

Posted 3 years ago

“Dont order please. ITS A SCAM.”

Helpful Report

Posted 3 years ago

“really bad experience sent faulty item and refused to pay for return shipping forced to lodge claim with PayPal and wait for over a month for a refund”

Club L London 1 star review on 8th July 2021

Helpful Report

Posted 3 years ago

“DO NOT BUY FROM THIS COMPANY!! I received dirty clothes to be told i will not receive a refund because they could not have possibly been sent to me in such condition, even though i stated on my returns note that i was very disappointed as the item was dirty/damaged!”

Helpful Report

Posted 3 years ago

“Very bad customer service I don’t find a way to do a return I looked all over . It’s just a big scam !!”

Helpful Report

Posted 3 years ago

“Hi, I order the lulu ivory asymmetric drape dress in L and I was very disappointed cause I tried on the dress on Wednesday 23rd June which was the delivery date and the zip was not working the dress was not going up and the dress was not even Tight so I couldn’t under stand why the zip wasn’t going up. On Thursday morning I had to go to the Taylor’s / dry cleaners which charges me £35 to change the zip I was frustrated due to the fact it was hen do and I need the dress lastest on early Friday morning as I was travelling outside London for a weekend break to celebrate. I was so disappointed and not happy with the quality of this dress after pay £159 for the dress and an extra £35 for change of zip.”

Helpful Report

Posted 3 years ago

“Terrible customer service, sent items back in due time for a refund and they have not resolved my query into when the refund will be processed. For over a month now they have just given me the run around and have avoided the matter. I am shocked to see how many consumers they have done this too and continue to do so. I would never buy from this company again and advise those who are considering making a purchase to do so if you are confident that you won't be returning the item.”

Helpful Report

Posted 3 years ago

“This company is a scam. I bought something on the 16th on May and they sent me a fake tracking number. When I reached out on IG they replied and told me my package got returned on the 10th like how if I didn’t buy until the 16th? Bery disappointed!”

Club L London 1 star review on 1st June 2021

Helpful Report

Posted 3 years ago

“Absolutely shocking customer care and service , have been trying to send back 3 dresses for over a week now but wouldn’t accept my QR code. I tried serval times in a store I chose to return them to.. but no luck and then emailed club “rip off” L London. Which gave me no reply. So I tried to change the location where to return and tried that. But still having trouble. I then finally contacted the company but now saying I cannot return as I’m over the returns limit? But tried to send it back for nearly a week ? Absolute joke. Do not purchase from this Brand. Money grabbing company”

Helpful Report

Posted 3 years ago

“DO NOT BUY FROM THIS COMPANY THEY ARE SCAMMERS AND WILL TAKE ALL OF YOUR MONEY! DO NOT BUY I REPEAT, DO NOT BUY. PLEASE REPORT THEM SO THEY NEVER HAVE BUSINESS, DO NOT BUY FROM THEM!”

Helpful Report

Posted 3 years ago

“Im a size 10 to 12 in between sizes I got size 14 was so so small very disappointing”

Helpful Report

Posted 3 years ago

“Unless you are confident that you won’t have to return any items for exchange or refund do NOT buy from CLUB L LONDON. They are dishonest and running a very shambolic business. I returned a dress 2 weeks ago and still haven’t received a refund. Apparently you have to wait for at least 15 working days to hear back from them on a returns decisions and it seems that from my reading of customer complaints; they then lie and say that the item is not in resealable condition. If I don’t receive a refund I will be reporting them to trading and standards. Trust me nothing they sell is worth the hassle!!”

Helpful Report

Posted 3 years ago

“DO NOT BUY FROM THIS COMPANY!! I returned an item nearly 3 weeks ago and received no communication I have chased and chased to no avail!!! In my second order I bought 2 dresses, in a different colour but same size. One dress was the right size but the other was significantly smaller!! See pictures attached. Also the stitching was weird and oddly sewn on. They offered a 40% refund but what am I meant to do with a faulty item? Given that I haven’t received a refund for 3 weeks ago it’s unlikely I’ll get one for this item!!! I am sick of this company. Report them to trading standards and if you’ve used PayPal then raise a dispute also! I have. Don’t let them get away with robbing you!!!!”

Club L London 1 star review on 30th March 2021

Helpful Report

Posted 3 years ago

“WORST EXPERIENCE WITH A CLOTHING COMPANY EVER!!! I bought a dress from Club L London, the total came to a little over $200 with shipping. The dress I received was PRE-USED, had snags ALL OVER IT, and had a very noticeable tear in the heart shape neckline! They gave me a hassle about providing me with a return label, trying to get me to pay for a return of a used and damaged item they sent me! Finally they agreed they would cover the 12.95 shipping cost AFTER I pay for the shipping for the dress back to them. The woman I corresponded with said the cost should be around 12.95...it was $60.00!!!! (Shipping from US) I still ended up paying the 60.00 because what am I supposed to do with the piece of sh*t dress they sent me? After I paid the 60.00 and sent them photo proof of my payment for the shipping and the tracking number, they still have not sent me a DIME back! I’ve sent multiple emails asking them where my refund is? No response other than they will send this issue to finance. I would NEVER...I repeat... NEVER buy from this company again. Buyer beware!”

Club L London 1 star review on 14th March 2021

Helpful Report

Posted 3 years ago

“I wouldn't even give them one star. I have been chasing a refund up since January with multiple emails and nothing. No one replies or responds. The order I originally received was wrong. I received something I didn't order and when I bought this to their attention the response I received was Royal Mail must of taken some of your order. I'm not sure what man wants to take silk trousers and replace them with leather ones, but hey each to their own. I told the customer service woman that I'm just going to return the items i received back as I know it wasn't the delivery service's fault as they didn't pack my order. To that I was completely disregarded. I returned my items anyway and received a note from Royal mail showing proof that it was received by CLub London. Ever since the 21/01/21 I have been chasing a refund to them just not acknowledging my emails what so ever!!! They dont have a number that i can contact (or that i can find). Honesty i would just avoid the headache and order else where next time. Its too much of a full time job chasing anyone from this company upp!!!”

Helpful Report

Posted 3 years ago

“AVOID- Lied about a refund. Terrible customer service Terrible customer service. Lied about a refund. I ordered two dresses from club l London. When they arrived I found they were both too small for me. I then returned both dresses using their return labels (which were very hard to find as they don’t make it easy to see on the app). I received a refund for one dress but not the other. I emailed club l London but got no reply. I went on to continually email them as the amount was still payable on my Klarna account. Over three months have passed and I only just received a reply (feb 2021) saying the dress was returned in a bad condition therefore I cannot have a refund! That is impossible as I only tried the dress on once and then returned it. After three months of no reply to numerous email this is very suspicious. I asked for evidence of the bad condition but of course no reply after that. This company is terrible!!!! DO NOT BUY FROM THEM!”

Helpful Report

Posted 3 years ago

“I would give this company ZERO stars if it were an option. I ordered 3 items from here. Within the first 10 minutes of placing my order I realized I no longer wanted 2/3 items and emailed them immediately to cancel that portion of the order and that I would like a refund. No one answered me. I received those two items I did not want, along with the item I wished to receive. Unfortunately EVERYTHING looked horrible and not as pictured. Again I emailed for a refund, or even a shipping label to give me the credit, I havent heard back a thing. I tried to call them, but conveniently they do not have a customer service number. At this point I've sent SIX emails and an Instagram message. Due to their TERRIBLE customer service I will NEVER be ordering with them again and will be sure to warn everyone else thinking about ordering with them.”

Helpful Report

Posted 3 years ago

“Worst customer service I have ever recieved! Absolutely shocked how they speak to their customers and Leave them in the dark about Their parcels been trying to get in touch before New Years it is now nearly a month on ! Disgusting would not recommend”

Helpful Report

Posted 4 years ago

Club L London is rated 4.0 based on 1,491 reviews