Club L London Reviews

Name: Club L London
Rating: 4.00

4.0 Rating 1,491 Reviews

76 %

of reviewers recommend Club L London

Company Reviews

Questions

Metrics

4.0

Based on 1,491 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Club L London made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Club L London 5 star review on 6th January 2025

Anonymous

Club L London 2 star review on 4th October 2024

Anonymous

Club L London 1 star review on 10th May 2024

Beth

Club L London 1 star review on 19th April 2024

Disappointed

229

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Trying to get a hold of someone is like getting blood out a stone , I ordered 6 items kept 2 and returned 4 but have only been refunded for 2 sent message after message there phone number listed does not work. I will be taking it further as my receipt of return weight of package will clearly show more in package than they say. Wish I read reviews before purchasing anything . Looks like this is something they do a lot shocking”

Helpful Report

Posted 2 years ago

“Been charged £150 for a jumpsuit that’s been lost in transit and no one wiLL respond to any social media message or emails to try and sort this out. I WANT MY MONEY BACK”

Helpful Report

Posted 2 years ago

“SCAMMERS!!! DO NOT BUY FROM! I returned my items a month ago and they haven't refunded me or replied to ANY of the many emails I've sent, Instagram DM's, comments, Twitter DM's and comments. Tons of people are coming on their Instagram and twitter saying the same but they keep deleting all their comments! Absolute frauds!!!!!”

Helpful Report

Posted 2 years ago

“Sooo many hidden costs and high shipping charges. They dont cover duties or shipping doesnt matter how much you purchase”

Helpful Report

Posted 2 years ago

“I made an order a few months back and I only received 2 out of 3 items that I ordered and my package had clearly been opened and then held together by elastic bands. I know this probably wasn't Club L London's fault but I did email them to tell them what happened and there was a lot of back and forth and they took AGES to respond, some of my messages to them even bounced back because their system has issues. After TWO MONTHS of back and forth, they finally send me a form to fill out to declare that I am truly missing an item, which I did and then sent to them but lo and behold, my email bounced back and it kept bouncing back - bare in mind the deadline for me to return this form to them is only 3-4 days after they sent it to me. Anyway I finally gave up and then tried again a couple of weeks later. It finally went through and after another round of painful back and forth, they tell me that I've missed the return window so I can't return any of the items and they're not even going to investigate why the other item has gone missing. It's been 11 DAYS and they haven't responded to my last email. Poor poor poor service from this atrocious company. I'll be telling all my friends and family to NOT shop from them ever!!!!”

Helpful Report

Posted 2 years ago

“‼️‼️DO NOT ‼️ ‼️‼️I REPEAT DO NOT PURCHASE ITEMS FROM THIS COMPANY THEY ARE CROOKS, the customer service is horrible I placed an order early September didn’t receive it until mid October they claimed my order was a preorder which was not true . I received conflicting messages giving me 3 delivery dates by 2 different ppl. Then when I tried returning my item because it was too large after one day of receiving it I was told I was outside my return limit date I the screenshot my arrival date of package given a code to enter and guess what took nearly a month for the return to process to only get a partial refund because they claimed the one piece had a stain in the crotch area . I never wore the item and when I tried it on of course I tried it on with undergarment also the body suit was so baggy it couldn’t even touch my private areas . ‼️DO NOT PURCHASE FROM THEM ‼️”

Club L London 1 star review on 24th November 2022

Helpful Report

Posted 2 years ago

“Hice una devolución de un pedido el 22 de octubre, estamos a 23 de noviembre (UN MES DESPUÉS) y parece que aún no han recibido ellos el pedido, cuando según la compañía de transportes, el pedido les llegó en su oficina el 26 DE OCTUBRE (pocos días después de haberlo enviado). Yo he tenido que contactarlos para tener noticias (3 semanas después del envío) y la atención al cliente es casi inexistente. Después de que pagas gastos de envío para recibirlo y para enviarlo (habiendo hecho una compra de más de 200€) Parece que tienes que suplicar por tu dinero... Creo haber ido yo misma desde París a su oficina en Inglaterra habría salido más rentable y rápido... La ropa de buena calidad, pero el servicio tiene mucho que mejorar. No lo recomendaría ni volvería a comprarles.”

Helpful Report

Posted 2 years ago

“NEVER ordering from Club L London again, disappointed is an understatement. Ordered x3 dresses through Amazon next day delivery 2 weeks ago and have not received any emails / notifications since to say my order has dispatched. Paid over £400.00 and nothing back. Absolutely shocking service!”

Helpful Report

Posted 2 years ago

“Beautiful items but they didn't fit right and I had only a 2 week window for return. I bought dresses for an event and preparing for an event before and after doesn't happen overnight. By the time I organized all my returns at 3 weeks, it was past their return date of 2 weeks! The usual US return window is 1 month. Complete waste of $300. Last time I'll be ordering and will let my friends and family know about this.”

Helpful Report

Posted 2 years ago

“I wish I could give zero stars. It’s a while ago that I ordered something, and I keep forgetting to write a review. I ordered several dresses to try on for a wedding. After sending the dresses I didn't like back they said I haven’t put one dress into the parcel. After calling them they confirmed that they have received the dress *that apparently was missing* but that it is was used!?!?. I literally just tried on the dress and put it back, two people can witness that!! Their prove was sending me a picture with tiny bits of dust on the dress. Nothing else. if that person would have blown onto that dress the dust would just fly of!! that literally was a joke £65 for dress that is super ugly and way to big. The customer service is just unprofessional and stupid.”

Helpful Report

Posted 2 years ago

“After struggling to find a dress for a forthcoming wedding I found the perfect dress from club l London. I am so relieved and cannot thank them enough. Great quality fast delivery”

Helpful Report

Posted 2 years ago

“Absolutely terrible customer service. I ordered a $160 dress that looks nothing like the photo so I tried making a return. I paid the $18 return/shipping fee & they provided me with an ALREADY USED QR code. I went to USPS to return the item and I was told the QR CODE/Return barcode was already used. I reached out to customer service serval times over the past few weeks both via email and social media only to get no response. When I finally got one I was told since it’s been more than 14 days I can’t return. I paid for the shipping label & return well before the 14 days window was up and emailed them several times for a new QR code well before the 14 day window was up! Now not only am I stuck with a $160 dress but I also lost $18 in the return.”

Helpful Report

Posted 2 years ago

“Worst shop ever!! Do not order I wish I read all the reviews before ordering ! Faulty dresses and such horrible customer service. If my issues with this company don’t get sorted I will take It to social media. I don’t know how they find it normal to send out faulty items and not respond to there customers with a solution! Absolutely disgusting”

Helpful Report

Posted 2 years ago

“I didn’t actually like their fabric/material of the dress, I would like to refund but they are asking for $28.65 to pay. I would keep the dress better and try to sell it on Facebook marketplace. This website is the worst”

Helpful Report

Posted 2 years ago

“They posted me a dress with a huge whole in it. When I requested a refund/return/replacement dress for my engagement party, they never responded. Horrible customer service. DO NOT TRUST.”

Club L London 1 star review on 3rd November 2022

Helpful Report

Posted 2 years ago

“I ordered a few dresses to try on but due to me being heavily pregnant (36 weeks at the time) none of the dresses fit so I returned the items. I receive an email to say I had only been refunded for some of the dresses. When questioned, they stated 2 of the dresses were ‘damaged’ and I would have to pay for them. I asked for proof and was sent pictures with the tiniest dots of make up from trying the items on. I have been emailing back and forth with the company for the past week with no help. They have no understanding, empathy and the customer service is appalling. Please do not order from here. It’s not worth it.”

Helpful Report

Posted 2 years ago

“Lying about sizing. I received my order from Club L yesterday that I had been looking forward to and I am very disappointed by the sizing. I ordered “All About You | Black Feather Bandeau Corset Top UK 10 / BLACK” However, the corset is nowhere close to the size that I ordered and I cannot wear it. I ordered UK size 10 as you see and it said that it fits for bust 92 cm and waist 71 cm. My bust and waist are 92 and 72 accordingly, but the corset is definitely at least 7 cm too small everywhere. I measured it and in the widest area it is 73, max 75 cm. Now where should I fit my bust in? I have contacted the customer service, will wait for the reply.”

Club L London 1 star review on 2nd November 2022

Helpful Report

Posted 2 years ago

“Horrible experience with them, DO NOT RECOMMEND TO ORDER. I wanted to return some items immediately after trying as they did not suit me. They accepted some and send back a dress without an explanation. When I contacted their customer service to ask what happened they were extremely unhelpful and very rude. They did not give any reason, kept coming back with different unrelated excuses and did not return the money. They literally ROBBED ME! They also charge for the return service- who does that these days?! So be very careful because if you want to return anything, you will end up LOOSING YOUR MONEY. Also if you ever end up getting a response from customer service, a woman named Abbey is horrible!”

Helpful Report

Posted 2 years ago

“The post of the item that I purchased was very fast just arrived in 2 days, however the quality of the dress is not acceptable. I bought it and i like the style but will never were it.”

Helpful Report

Posted 2 years ago

“I returned their $100 since it didnt have a nice look the thead line from inside was showing on the outside. They charge $20 to ship it. Like $18 to receive the return. And now they send me an email saying i was not eligible for return. It looks like the damage the dress and send me pictures saying they will charge me 20 to ship it back to me. Excuse me??? This was not worn!!! Look out for the shipping company you made me use for return. I send this intact, sharp! Nothing on it. Nobody has wore this.!! My wife try it on to see if she can use it for her event. And it doesn't look like the picture once she put in on, as it shows a poorly thread lines that show division on finish line on stitches.Therefore she bought another one DRESS FROM AMAZON for her photoshoot. I demanded to speak to customer service. This is an abuse!!! Nobody calls... terrible! This over here is steeling, and in this economy, thats very wrong. It Cost me to received it, cost it to ship it. Didn't want to return in my form of payment. And now want to take my money without this being worn. Wow. I am furious at the poor customer service and abuse. Never shopping here again. I am also a small business owner this is insane what you guys are doing! Return peoples momey in their form of paying. Stop trying to force to buy again from you. Rip off!”

Helpful Report

Posted 2 years ago

Club L London is rated 4.0 based on 1,491 reviews