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Club L London Reviews

4.0 Rating 1,494 Reviews
76 %
of reviewers recommend Club L London
4.0
Based on 1,494 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
2.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Club L London 5 star review on 6th January 2025
Anonymous
Club L London 5 star review on 6th January 2025
Anonymous
Club L London 2 star review on 4th October 2024
Anonymous
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 19th April 2024
Disappointed
229
Anonymous
Anonymous  // 01/01/2019
Complaint handled by Amy in customer service. Brilliantly handled and efficient!
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Posted 2 months ago
Customer service was amazing, thank you so much to Amy for your help❤️
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Posted 2 months ago
Very satisfied with the response
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Posted 2 months ago
I HAVE NOT RECIEVED MY ORDER OR ANY CONFIRAMTION OF DELIVERY. THE CHAT ASSISTANT JUST STATES IT CANNOT HELP ME SO I AM STUCK PAYING OUT ALMOST £400 FOR NOTHING AT THE MOMENT.
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Posted 2 months ago
Chloe was brilliant.Very disappointed with the return payment. 9.50 is unbelievable. Unfortunately I won't be ordering again Thank you Breeda OHora
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Posted 2 months ago
Chloe in customer services provided excellent service - thank you!
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Posted 2 months ago
I recently had to message the Instagram page as I had permanently deleted my order email and couldn’t create a return without it.Chloe was so helpful and was able to help me recover my order number. So so grateful
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Posted 2 months ago
Brilliant customer service team especially Chloe who was so helpful when I reached out!
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Posted 2 months ago
Shannon was very helpful
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Posted 3 months ago
Had a minor issue with a dress and my issue was sorted out within minutes! Shannon, Bianca and Alice were amazing- dress had a fault and need it for a certain date, my return and replacement have been dealt with within 48 hours! Other than the fault, the dress is exquisite and can’t wait to wear it and will definitely be back for more dresses, thank you one and all
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Posted 3 months ago
Shannon m’a aidé avec ma demande de retour en quelques minutes. Service extrêmement excellent - merci !
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Posted 3 months ago
Shannon helped me with my return query in a matter of minutes. Extremely great service - thank you!
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Posted 3 months ago
Shannon did well
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Posted 3 months ago
Shanon was really helpful to track my order. :)
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Posted 3 months ago
Shannon was super helpful!
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Posted 3 months ago
Julie was fantastic- but the premier next day delivery set up on your website is very poor
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Posted 3 months ago
I had issues with an ordering not arriving on time. I spoke to Julie and she was so helpful. She refunded my original delivery payment and then gave me a discount code as well as free delivery for my next order so I could have it in time!
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Posted 3 months ago
Shannon was really helpful and sorted my issue in seconds
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Posted 3 months ago
Julie was very helpful with my return, I still think it’s crazy club London charges for them as long as nothing messed up, I haven’t even had it for 24 hours and was going to be out half the order
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Posted 3 months ago
The responses I had from asking where my return was were incredibly quick. When Royal Mail messed up my return it was sorted immediately without any messing from yourselves which I was dreading being really difficult. Not only that, the dresses are always really nice and good quality.
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Posted 3 months ago
Club L London is rated 4.0 based on 1,494 reviews