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Club L London Reviews

4.0 Rating 1,486 Reviews
76 %
of reviewers recommend Club L London
4.0
Based on 1,486 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 87%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
2.4 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Club L London 2 star review on 4th October 2024
Anonymous
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 19th April 2024
Disappointed
Club L London 5 star review on 30th March 2024
Samantha Skinner
Club L London 5 star review on 30th March 2024
Samantha Skinner
227
Anonymous
Anonymous  // 01/01/2019
Brilliant customer service team especially Chloe who was so helpful when I reached out!
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Posted 2 weeks ago
Shannon was very helpful
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Posted 3 weeks ago
Had a minor issue with a dress and my issue was sorted out within minutes! Shannon, Bianca and Alice were amazing- dress had a fault and need it for a certain date, my return and replacement have been dealt with within 48 hours! Other than the fault, the dress is exquisite and can’t wait to wear it and will definitely be back for more dresses, thank you one and all
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Posted 3 weeks ago
Shannon m’a aidé avec ma demande de retour en quelques minutes. Service extrêmement excellent - merci !
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Posted 3 weeks ago
Shannon helped me with my return query in a matter of minutes. Extremely great service - thank you!
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Posted 3 weeks ago
Shannon did well
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Posted 3 weeks ago
Shanon was really helpful to track my order. :)
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Posted 3 weeks ago
Shannon was super helpful!
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Posted 3 weeks ago
Julie was fantastic- but the premier next day delivery set up on your website is very poor
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Posted 3 weeks ago
I had issues with an ordering not arriving on time. I spoke to Julie and she was so helpful. She refunded my original delivery payment and then gave me a discount code as well as free delivery for my next order so I could have it in time!
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Posted 3 weeks ago
Shannon was really helpful and sorted my issue in seconds
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Posted 3 weeks ago
Julie was very helpful with my return, I still think it’s crazy club London charges for them as long as nothing messed up, I haven’t even had it for 24 hours and was going to be out half the order
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Posted 3 weeks ago
The responses I had from asking where my return was were incredibly quick. When Royal Mail messed up my return it was sorted immediately without any messing from yourselves which I was dreading being really difficult. Not only that, the dresses are always really nice and good quality.
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Posted 3 weeks ago
Service client au top ! Shannon a été parfaite !
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Posted 3 weeks ago
Julie from customer service was very helpful, was very prompt with her replies and sorted the issue straight away!
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Posted 3 weeks ago
Big thanks to Julie who sorted my refund after I put the dress in a wrong package! Sorted it out and got my refund
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Posted 3 weeks ago
They were quick and responsive - Julie was so sweet and helpful
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Posted 3 weeks ago
Julie was the BEST in helping me return my items that were received very late. THANK YOU JULIE!
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Posted 3 weeks ago
Julie was able to assist me apply my discount code to the existing order
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Posted 3 weeks ago
Super customer service from Julie today. Very understanding of my issue with asking for a return extension. Thank you for your help. I highly recommend Club L to anyone
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Posted 3 weeks ago
Club L London is rated 4.0 based on 1,486 reviews