Login
Start Free Trial Are you a business?? Click Here

Club L London Reviews

4.0 Rating 1,489 Reviews
76 %
of reviewers recommend Club L London
4.0
Based on 1,489 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
2.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

Write Your review

Club L London 5 star review on 6th January 2025
Anonymous
Club L London 5 star review on 6th January 2025
Anonymous
Club L London 2 star review on 4th October 2024
Anonymous
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 19th April 2024
Disappointed
229
Anonymous
Anonymous  // 01/01/2019
I HAVE NOT RECIEVED MY ORDER OR ANY CONFIRAMTION OF DELIVERY. THE CHAT ASSISTANT JUST STATES IT CANNOT HELP ME SO I AM STUCK PAYING OUT ALMOST £400 FOR NOTHING AT THE MOMENT.
Helpful Report
Posted 1 month ago
Chloe was brilliant.Very disappointed with the return payment. 9.50 is unbelievable. Unfortunately I won't be ordering again Thank you Breeda OHora
Helpful Report
Posted 1 month ago
Chloe in customer services provided excellent service - thank you!
Helpful Report
Posted 1 month ago
I recently had to message the Instagram page as I had permanently deleted my order email and couldn’t create a return without it.Chloe was so helpful and was able to help me recover my order number. So so grateful
Helpful Report
Posted 1 month ago
Brilliant customer service team especially Chloe who was so helpful when I reached out!
Helpful Report
Posted 1 month ago
Shannon was very helpful
Helpful Report
Posted 1 month ago
Had a minor issue with a dress and my issue was sorted out within minutes! Shannon, Bianca and Alice were amazing- dress had a fault and need it for a certain date, my return and replacement have been dealt with within 48 hours! Other than the fault, the dress is exquisite and can’t wait to wear it and will definitely be back for more dresses, thank you one and all
Helpful Report
Posted 1 month ago
Shannon m’a aidé avec ma demande de retour en quelques minutes. Service extrêmement excellent - merci !
Helpful Report
Posted 1 month ago
Shannon helped me with my return query in a matter of minutes. Extremely great service - thank you!
Helpful Report
Posted 1 month ago
Shannon did well
Helpful Report
Posted 1 month ago
Shanon was really helpful to track my order. :)
Helpful Report
Posted 1 month ago
Shannon was super helpful!
Helpful Report
Posted 1 month ago
Julie was fantastic- but the premier next day delivery set up on your website is very poor
Helpful Report
Posted 1 month ago
I had issues with an ordering not arriving on time. I spoke to Julie and she was so helpful. She refunded my original delivery payment and then gave me a discount code as well as free delivery for my next order so I could have it in time!
Helpful Report
Posted 1 month ago
Shannon was really helpful and sorted my issue in seconds
Helpful Report
Posted 1 month ago
Julie was very helpful with my return, I still think it’s crazy club London charges for them as long as nothing messed up, I haven’t even had it for 24 hours and was going to be out half the order
Helpful Report
Posted 1 month ago
The responses I had from asking where my return was were incredibly quick. When Royal Mail messed up my return it was sorted immediately without any messing from yourselves which I was dreading being really difficult. Not only that, the dresses are always really nice and good quality.
Helpful Report
Posted 1 month ago
Service client au top ! Shannon a été parfaite !
Helpful Report
Posted 1 month ago
Julie from customer service was very helpful, was very prompt with her replies and sorted the issue straight away!
Helpful Report
Posted 1 month ago
Big thanks to Julie who sorted my refund after I put the dress in a wrong package! Sorted it out and got my refund
Helpful Report
Posted 1 month ago
Club L London is rated 4.0 based on 1,489 reviews