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Club L London Reviews

4.0 Rating 1,498 Reviews
76 %
of reviewers recommend Club L London
4.0
Based on 1,498 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
2.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Club L London 5 star review on 6th January 2025
Anonymous
Club L London 5 star review on 6th January 2025
Anonymous
Club L London 2 star review on 4th October 2024
Anonymous
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 19th April 2024
Disappointed
229
Anonymous
Anonymous  // 01/01/2019
Had a faulty order and bless the customer service agent who helped me her name was Chloe and she answered all my questions and resolved my issue quickly xx
Helpful Report
Posted 4 months ago
I ordered two dresses recently for my Christmas work party. Both dresses arrived promptly and were stunning - just not right for the event! I originally decided to keep one of them, but quickly realised that I should have returned it alongside the other dress. I reached out to the customer services team via Instagram and spoke with a lady called Chloe who was so helpful and sorted my return out straight away. It was really refreshing to receive such lovely service when usually brands are unfortunately often uninterested and unhelpful. Thank you so much Chloe - you’ve actually made my day!
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Posted 4 months ago
Chloe was amazing! She helped me promptly and efficiently. I am so happy with this service. I wish the sizing would expand, though
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Posted 4 months ago
Wore the green velvet Alyssa dress for my baby shower- great quality & fit. Missed the returns period on the rest of my parcel due to being in hospital- spoke with the company via Facebook messenger, very fast replies & helpful, Chloe very kindly extended the returns period which was an amazing help. Thank you so much
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Posted 4 months ago
Complaint handled by Amy in customer service. Brilliantly handled and efficient!
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Posted 4 months ago
Customer service was amazing, thank you so much to Amy for your help❤️
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Posted 4 months ago
Very satisfied with the response
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Posted 4 months ago
I HAVE NOT RECIEVED MY ORDER OR ANY CONFIRAMTION OF DELIVERY. THE CHAT ASSISTANT JUST STATES IT CANNOT HELP ME SO I AM STUCK PAYING OUT ALMOST £400 FOR NOTHING AT THE MOMENT.
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Posted 4 months ago
Chloe was brilliant.Very disappointed with the return payment. 9.50 is unbelievable. Unfortunately I won't be ordering again Thank you Breeda OHora
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Posted 4 months ago
Chloe in customer services provided excellent service - thank you!
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Posted 4 months ago
I recently had to message the Instagram page as I had permanently deleted my order email and couldn’t create a return without it.Chloe was so helpful and was able to help me recover my order number. So so grateful
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Posted 4 months ago
Brilliant customer service team especially Chloe who was so helpful when I reached out!
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Posted 5 months ago
Shannon was very helpful
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Posted 5 months ago
Had a minor issue with a dress and my issue was sorted out within minutes! Shannon, Bianca and Alice were amazing- dress had a fault and need it for a certain date, my return and replacement have been dealt with within 48 hours! Other than the fault, the dress is exquisite and can’t wait to wear it and will definitely be back for more dresses, thank you one and all
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Posted 5 months ago
Shannon m’a aidé avec ma demande de retour en quelques minutes. Service extrêmement excellent - merci !
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Posted 5 months ago
Shannon helped me with my return query in a matter of minutes. Extremely great service - thank you!
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Posted 5 months ago
Shannon did well
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Posted 5 months ago
Shanon was really helpful to track my order. :)
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Posted 5 months ago
Shannon was super helpful!
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Posted 5 months ago
Julie was fantastic- but the premier next day delivery set up on your website is very poor
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Posted 5 months ago
Club L London is rated 4.0 based on 1,498 reviews