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Club L London Reviews

4.0 Rating 1,491 Reviews
76 %
of reviewers recommend Club L London
4.0
Based on 1,491 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
2.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Club L London 5 star review on 6th January 2025
Anonymous
Club L London 5 star review on 6th January 2025
Anonymous
Club L London 2 star review on 4th October 2024
Anonymous
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 19th April 2024
Disappointed
229
Anonymous
Anonymous  // 01/01/2019
I bought three dresses to find something to wear for a wedding and I was really impressed by quality of all of them. The colours were exactly as shown online and delivery was quick too. I would definitely order from here again.
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Posted 3 years ago
Brilliant quality , good fast delivery. Really impressed with the materials on all dresses ordered.
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Posted 3 years ago
Quick delivery. Good quality product!
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Posted 3 years ago
Easy to find colour style and size. Fast delivery and items arrived in lovely packaging. I ordered 4 and loved them all
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Posted 3 years ago
I bought a lovely dress, Candy Shimmer. Good delivery prices & my item arrived within a couple of days. The dress was of good quality material, it was also lined inside the dress & it looked exactly as described on the website. Would definitely buy from Club L London again.
Club L London 5 star review on 24th September 2021
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Posted 3 years ago
I ordered a beautiful dress and was excited to receive it for a vacation. I ordered a size 2 and received a size 6. i THOUGHT OKay no problem i can do an exchange. I emailed customer service 4/5 days ago , twice and received no response. I am an international customer (CANADA) so the return process is not made easy from this company. First, the return label wouldn't work. ( I THINK maybe it was for uk customers) If i ship on my own expense it would've been $150, more than the price of the dress! SecondlY, this is the company's fault. They sent the wrong size. They should be paying for any shipping costs SINCe its their fault but they're so hard to get in touch with. They have't even responded back. Just your generic were busy WITH " you should get an email back within 48 hours." Never will i shop with this or any international company again. There goes $150.. Unless i can re-sell it . HORRIBLE COMPANY THAT WILL NOT HELP YOU WHEN THERE IS AN ERROR WITH YOUR ORDER. ERROR ON THEIR PART SENDING THE WRONG SIZE...AND NOT MAKING ANY EFFORTS TO FIX THEIR MISTAKE. THERE IS NO POINT IN SHOPPING WITH A COMPANY WHO OFFERS NO CUSTOMER SERVICE SUPPORT WITH YOUR PURCHASES IF YOU HAVE ANY QUESTIONS/CONCERNS/ISSUES. Has anyone had any similar experiences? its so frusterating! I feel so HOPeless. I will have to try to sell the dress personally since there is no way a size 6 would fit. Also, its very upsetting that the company has not even made an responses to my emails. I WILL NEVER SHOP HERE AGAIN.
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Posted 3 years ago
Really happy with my order, delivery was fast! The clothes are really good quality and fit like a dream!
Club L London 5 star review on 23rd September 2021
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Posted 3 years ago
Delivered on time really pleased with my dress i love it
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Posted 3 years ago
Really efficient, great quality!
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Posted 3 years ago
Lovely dress however not as long as shown in the photo. Description stated model was 5”9 and dress draped along the floor around her. I am 5”10 but the dress doesn’t reach my ankles.
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Posted 3 years ago
Free Quick delivery with updates on tracking and arrival. Slightly expensive dress but really good quality.
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Posted 3 years ago
I absolutely love my outfit however it has come and is stained already. I can't help but feel it was a returned item from another customer and has just been packaged back up and sent out to me. The dress is gorgeous quality and fit especially around my bump. It's the only thing I've felt comfortable in and is my Baby Shower outfit, however it's already stained before I have been able to wear it. I don't have time to return it and re-order before my Baby Shower. Other than that, I would 100% recommend to anyone especially expecting Mamas. The fit is so perfect and comfortable around a bump.
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Posted 3 years ago
quick delivery, excellent quality
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Posted 3 years ago
Gorgeous fit, very flattering and not ridiculously long in length like most maxi dress’ I’ve had in the past! Quick delivery and amazing prices and quality!
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Posted 3 years ago
Ordered a dress for the first time of the website, was a lovely dress however the seam at the back wasn’t sewn together properly so had to return. Delivery was extremely quick, only fault was the unsown seam.
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Posted 3 years ago
Lovely dresses Great quality.
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Posted 3 years ago
My order arrived quick and on time. The dress was beautiful for the price point however both buttons holding the dress together immediately popped off when I tried it on and I had to sew them back on myself and reinforce them.
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Posted 3 years ago
Good quality dress
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Posted 3 years ago
Bought a dress for a wedding and absolutely in love with it. Such vibrant colours and high quality fabric that’s soft to touch
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Posted 3 years ago
loved the outfit
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Posted 3 years ago
Club L London is rated 4.0 based on 1,491 reviews