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Club L London Reviews

4.0 Rating 1,491 Reviews
76 %
of reviewers recommend Club L London
4.0
Based on 1,491 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
2.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Club L London 5 star review on 6th January 2025
Anonymous
Club L London 5 star review on 6th January 2025
Anonymous
Club L London 2 star review on 4th October 2024
Anonymous
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 19th April 2024
Disappointed
229
Anonymous
Anonymous  // 01/01/2019
I ordered a dress, received it after like 10 days, not bad but I don't like that it's made with double fabric and the seams don't match up. Looks cheap for a €83 dress. I'm usually a 12 and ordered L. Not tooo bad but not worth the cash.
Club L London 3 star review on 17th August 2022 Club L London 3 star review on 17th August 2022 Club L London 3 star review on 17th August 2022 Club L London 3 star review on 17th August 2022 Club L London 3 star review on 17th August 2022 Club L London 3 star review on 17th August 2022
Helpful Report
Posted 2 years ago
Awful company and very poor customer service!!! Sent 2 dresses back and only refunded for one. After emailing them they told me the returns team said that I had worn the 2nd dress as it smelt like it had been worn. I have not worn the dress, it was too long so I returned it. After numerous emails back and fourth the dress was sent back to me even though I said it hasn't been worn. I've received it back and it smells brand new!!! Which is no surprise because I haven't worn it! To make matters worse I have recieved it back with a pull at the front of the material. So not only have I been accused of wearing it, they have the cheek to send it back to me faulty. I am very disappointed and I'm waiting for a reply to my email, but judging by the other bad reviews I probably won't get a reply. Never ordering from this company again !
Helpful Report
Posted 2 years ago
I ordered clothes more than 1 month ago, still not arrived. I wrote them an email, that i would like to get back the money because i no longer need the dresses. And i cant track my order online, the system is not showing me any details about the delivery. They are not willing to pay it back, they do not care about the lost order. 👏🏻👏🏻 Never again club l london!!!
Helpful Report
Posted 2 years ago
True to size and amazing quality!
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Posted 2 years ago
Be very careful it’s a fraud, I bought a dress and it was very different from the picture, the quality was very low quality. After contacting them on the website as they don’t provide you a phone Number. They send me a label to send it back, I send it back they send me an email wait 10 days for a refund, after 15 days they send me back the same dress!!! They try to send it back and you will never receive your money back. Be very careful, Thanks god I bought it using PayPal , so PayPal now are trying to resolve the issue. Be very carful, don’t buy from them and do the same error I did.
Helpful Report
Posted 2 years ago
I ordered from Club L London, two weeks ago. I ordered two dresses, I received one item faulty and immediately reported it to the company in attempt to allow them to correct it. I received an email advising that they will be in contact within four days and requesting proof of the item being faulty, tags attached, etc. I sent this and was sent another email advising they would be moving to correct this issue and sending me another item as soon as possible. To my dismay this wasn’t done, I soon received another email advising me to send their faulty item back I assume to send to another paying customer, because they not only required me to send it back to receive the item correctly they are requiring me to pay for the issue they created AGAIN! They want me to pay to send their faulty item back and they are refusing to correct their issue. I have ordered from this company many times in the past but this will be the last time. I won’t stop with leaving a review here I want to notify others so they will not have to go through this.
Club L London 1 star review on 4th August 2022 Club L London 1 star review on 4th August 2022 Club L London 1 star review on 4th August 2022
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Posted 2 years ago
Beautiful dresses, quick delivery!!
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Posted 2 years ago
Beautiful dresses! Quick delivery, dress to be worn for graducation. No pictures yet.
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Posted 2 years ago
fits perfectly and is such a beautiful dress!! only downfall is it’s slightly different from the picture (the picture shows the dress with a zip and doesn’t have a zip) but other than that fits amazing and i can’t wait to wear it fast shipping!!!!
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Posted 2 years ago
Absolutelly in love with my order cant wait to wear it all on my holiday soon
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Posted 2 years ago
Absolutely incredible dress, fitted like a glove price was right and delivery was on time. 10/10 service and when I wanted to return my dress easiest clothing return I’ve done. Very very happy and you can see how good this dress is by the photo below will definitely tell others !! 💕
Club L London 5 star review on 31st July 2022
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Posted 2 years ago
Fast delivery
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Posted 2 years ago
Super fast delivery, skirt is amazing quality and makes me feel so comfortable wearing it. Not see through at all!
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Posted 2 years ago
Arrived quickly dress was true to size and great quality material. It was very comfortable to wear. Will definitely order again
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Posted 2 years ago
The dress was true to size and absolutely perfect. Good quality and everyone complimented the colour. Very happy!
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Posted 2 years ago
beautiful dress. reasonably priced.
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Posted 2 years ago
Amazing quality and fit- I did size up for a looser fit however sizing is true to size and fit is lovely.
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Posted 2 years ago
Terrible service. I paid £4.99 for next day delivery but didn’t get the dress until day 2. Tried to contact customer services for the refund of postage … no response whatsoever. The dress is nice but not worth the price paid.
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Posted 2 years ago
The quality is great and the order is always received quickly.
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Posted 2 years ago
Awesome website. It’s easy to order The products are as described and very good quality. Speedy delivery too. Win win 🏆
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Posted 2 years ago
Club L London is rated 4.0 based on 1,491 reviews