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Club L London Reviews

4.0 Rating 1,491 Reviews
76 %
of reviewers recommend Club L London
4.0
Based on 1,491 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
2.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Club L London 5 star review on 6th January 2025
Anonymous
Club L London 5 star review on 6th January 2025
Anonymous
Club L London 2 star review on 4th October 2024
Anonymous
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 19th April 2024
Disappointed
229
Anonymous
Anonymous  // 01/01/2019
Quality clothing at good prices. Feel fabulous in them
Helpful Report
Posted 1 year ago
Loved my red dress perfect for the party season. Has a great fit and quality too. It’s now my favourite dress! Thank you team Club L London and Merry Christmas
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Posted 1 year ago
High quality and true to size. Reliable & stylish, 100% recommend
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Posted 1 year ago
Super quick delivery and when the dresses arrived the quality was absolutely incredible and loved exactly like the pictures. Will continue ordering my special occasion dresses from here!
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Posted 1 year ago
I placed an order and had no tracking information .. after chasing this up, I was told two weeks later that they had not sent my order to the warehouse. The customer service was shocking.
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Posted 1 year ago
Never order here!!!!! I got a dress what was tailored super bad, so I returned it! But I’ve never get a response from customer support, and didn’t get my money back, dress was $220!
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Posted 1 year ago
Tried to return an item but retur ns portal kept saying "error ". No response from customer service so returned item via tracking service to address under RETURNS on your website. Customer services have NOW responded acknowledging the portal was not working, said it was because my return was out of 14 days, which it wasn't when I first tried to access your portal, and telling me that as u had returned the item "independently" I was not "entitled " to a refund. No offer of credit either. Si you have the goods to sell on again AND my money. This is nothing short of theft
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Posted 1 year ago
Great clothing, fast delivery and easy to return
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Posted 1 year ago
The quality, syle and colour of clothes and price are worth it.
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Posted 1 year ago
Perfect Christmas/ Birthday dress! I felt soo confident, got lots of lovely comments and the quality of the dress was great. Will definitely be buying my next event outfit from Club L London.
Club L London 5 star review on 14th December 2023
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Posted 1 year ago
My item was sent to the wrong address. I have sent 6 emails, tried to call, and contacted their live chat multiple times to no avail. I will never order from this company ever again. I would like my money back but at this point I doubt I will receive any help, the item, or my money, and the order was over $100 for one dress. Super bummer.
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Posted 1 year ago
Ordered my dress for a Christmas party and it was the perfect fit!
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Posted 1 year ago
Beautiful dresses and fit true to size
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Posted 1 year ago
My favourite shop for every classy occasion!
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Posted 1 year ago
Stay away! Returned two dresses only refunded for one. Found it really difficult to get in touch with company… eventually chased through email. They told me one dress was covered in dust and were returning to me and would not refund. My daughter tried on both dresses in same dust free room! How do I know this is not a scam and has been dropped on the floor in warehouse? I am NOT happy at all. Terrible customer service. I asked for a manager to telephone me to discuss but have had no correspondence.
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Posted 1 year ago
Brilliant service and delivery. Ordered of an evening and was home 2 working days later - have ordered 3 times in the past month and everytime have had fab speedy delivery. When sending things back nothing has been an issue. Excellent quality of clothing, reflects the price well.
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Posted 1 year ago
Very fast delivery and my jumpsuit was perfect. Would definitely recommend Club L London to my friends and family and will be ordering again soon.
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Posted 1 year ago
This is now my absolute go to site for dresses, accessories and shoes.....ABSOLUTELY LOVE. not sure why it took me so long to discover, but i'm here to stay
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Posted 1 year ago
Another lovely dress for my daughter and the sizing is spot on delivery was next day as promised returns are easy( have to say I haven't used yet as never had to return anything)
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Posted 1 year ago
Item quality is great, speedy dispatch and delivery. Club L London is always my go to place for event outfits now.
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Posted 1 year ago
Club L London is rated 4.0 based on 1,491 reviews