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Club L London Reviews

4.0 Rating 1,495 Reviews
76 %
of reviewers recommend Club L London
4.0
Based on 1,495 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
2.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Club L London 5 star review on 6th January 2025
Anonymous
Club L London 5 star review on 6th January 2025
Anonymous
Club L London 2 star review on 4th October 2024
Anonymous
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 19th April 2024
Disappointed
229
Anonymous
Anonymous  // 01/01/2019
Delivery great. Dress looks stunning! Thank you 😊
Helpful Report
Posted 2 years ago
Absolutely awful experience - scam! Absolutely awful customer service. Returned a dress over a month ago and have still been waiting for a full refund. I contacted Club L London to ask about where my refund was and they sent me a reply to say my item had been flagged blaming me of it smelling of perfume and that I had washed the item which was not the case at all. I wish I would have read the reviews on Trust Pilot before ordering as this seems to have happened to others before. Just a way to try and make money out of people, very stressful and upsetting. Unprofessional service from start to finish.
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Posted 2 years ago
Gorgeous dress, great quality and fast delivery
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Posted 2 years ago
Dress is gorgeous! Really great quality for the price and had speedy delivery.
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Posted 2 years ago
Absolutely loved this dress! Such good quality and exactly like the picture! Delivery was very quick and I only picked standard, would definitely order from here again!
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Posted 2 years ago
Fast delivery, great price but colour seemed more cream in person oppose to white in the picture
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Posted 2 years ago
Absolutely awful service - returned 3 jumpsuits in the exact condition I had them. All we’re tried on and worn for approximately 20 seconds and I could never have left the house in them as they were all completely see-through!!! 2 were refunded, 1 was not. When enquiring why, and after waiting 2 weeks for a response, I’ve been blamed for marks on the jumpsuit and told my £70 will not be refunded. All 3 were tried on in the exact same environment, and none of them were damaged! I’m now out of pocket £70, not ideal 2 months before your wedding and with all the expense. All because of Club L London’s awful customer service and failure to check items before they were sent. There is no way I caused these marks - awful service form start to finish.
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Posted 2 years ago
I really loved the way my jumpsuit fit. It was long but I knew that based off the height of the model. So I had it tailored about 2.5 inches. I’m 5’5, 200lbs and I got the size 14.
Club L London 5 star review on 25th May 2022
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Posted 2 years ago
Bought an outfit for my hen do after trawling every other womenswear website! Club L quality is lush and the outfit is so extra compared to high street shops! Absolutely love !!
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Posted 2 years ago
I will never shop here again. I purchased a dress that was poorly made and had clearly been worn or tried on before. I returned it on May 5th. Club L still had not processed my return. Lulus and Bebe processed returns quickly. No one responds when you reach out for customer service support. Buyer Beware. Club L is a hot mess.
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Posted 2 years ago
Received today after ordering friday fast delivery and I’m in love with this dress can't wait to wear it out
Club L London 5 star review on 23rd May 2022
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Posted 2 years ago
Fantastic service. Next day delivery. Am in love with my top!
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Posted 2 years ago
The dresses are good quality bur not accurate in size. I also found that not being able to get a refund on a dress on sale, but only credit valid for a month is not great and in line with many other only stores.
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Posted 2 years ago
Quality of customer service brilliant, i am constantly kept in the loop and up to date with emails regarding the whereabouts of my parcel and i cant wait to receive it !
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Posted 2 years ago
The dress is lovely but it’s too big
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Posted 2 years ago
I love my maternity jumpsuit, I’m dying for the same in white for holiday. Perfect for my mums 60th with my growing bump 🤩
Club L London 5 star review on 22nd May 2022 Club L London 5 star review on 22nd May 2022
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Posted 2 years ago
Excellent service and fast delievery, a very reasonable price.
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Posted 2 years ago
Can never usually find a dress to fit me perfectly for my size and height but finally club L London provided me with exactly what I was looking for ! Stunning dress and will definitely be ordering again !
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Posted 2 years ago
Great quality dresses with easy next day delivery, plenty of choice for style and the website made for quick browsing, will definitely shop here again.
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Posted 2 years ago
The dress is stunning! slightly bigger on the back so will need to get taken in but perfect everywhere else! I feel like a queen wearing it! cannot wait to wear it out, amazing quality!
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Posted 2 years ago
Club L London is rated 4.0 based on 1,495 reviews