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Club L London Reviews

4.0 Rating 1,491 Reviews
76 %
of reviewers recommend Club L London
4.0
Based on 1,491 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
2.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Club L London 5 star review on 6th January 2025
Anonymous
Club L London 5 star review on 6th January 2025
Anonymous
Club L London 2 star review on 4th October 2024
Anonymous
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 19th April 2024
Disappointed
229
Anonymous
Anonymous  // 01/01/2019
amazing quality, fast delivery & unreal clothes x
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Posted 2 years ago
Beautiful clothes
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Posted 2 years ago
So happy with my order! Amazing quality, fast delivery and absolutely gorgeous clothes!
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Posted 2 years ago
Fab quality of dresses, exactly like you see online.
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Posted 2 years ago
Fantastic dress, fast service. Brilliant
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Posted 2 years ago
Ordered the ‘patiently waiting’ maternity dress for my baby shower. Order arrived swiftly however very disappointed in the colour, nothing like the picture at all! I will be keeping the dress as I unfortunately don’t have time to change it but i feel very reluctant about it and ripped off. This is false advertising. I appreciate in the pictures I share the lightning is not the same but the colours aren’t close. It’s a bubblegum pink and the dress I received was a dusky dull pink. It’s such a shame because I adored the original colour and it matched my baby shower theme perfectly. Won’t be ordering from you guys again.
Club L London 2 star review on 27th April 2022
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Posted 2 years ago
Ordered arrived really quickly and the clothing was packaged really nicely in zip lock bag which was great as the items were lacy so there could be no damage in transport etc. I ordered a size 8 and fits perfectly! I ordered the ivory co ord and loved it that I've ordered the same in black as well! Perfect for ibiza!.
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Posted 2 years ago
I purchased one of the black feathered tops back in 2020. I brought the top obviously to wear out but as you know this was peak covid times and we kept going in and out of lock down. Unfortunately I wasn’t able to wear the top and to be honest as time went on I forgot I had it. I had a dinner to go to over the weekend and remembered I had the top so decided to wear it. Once I got home and took off the top all of the ink had rubbed onto my skin / underarms. I was not aware of this at all, especially as this was my first time wearing the top. I was fuming as at first I actually didn’t know what it was, but shortly came to terms that it was the top. Now I know at that point I had purchased the top over a year ago however, as club L still sell the top I thought I’d make it know that this was unacceptable. I sent an email along with pictures and all the customer service operated said was “ it’s past 14 days and we This helps us to keep adding to the newness of products that we know you LOVE.” First of all, there was no empathy or acknowledgement that this was unacceptable from the agent (Sophie) secondly you still sell the top, in fact you’ve put the price up. I was not happy at all as this is bad service. It’s one thing if you say no refund but not even , something in exchange or a discount code for another purchase etc. this service was very very poor. I do NOT recommend to get in black. I think it more annoys me as I have it in white which is fine and I love hence I brought it in black. It’s a no from me Club L need to do better !!!
Club L London 1 star review on 27th April 2022 Club L London 1 star review on 27th April 2022
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Posted 2 years ago
Easy returns service which allowed for ordering different styles
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Posted 2 years ago
Beautiful quality clothing and quick delivery
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Posted 2 years ago
Im truley heartbroken i have ordered a jumosuit for my own gender reveal party my jumpsuit was ordered through clear pay and my adress as been put as 338 not flat 1 im gutted ive tried to ring and everything it has now been sent back to yourselfs i emailed friday about this and ive still not had a reply ive emailed on insta and email ive contacted club l and royal mail and clear pay they have said you have received it back please can someone atleast reply and help me resolve my situation as i dont no where i stand i am with out My outfit and no one is responding to me
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Posted 2 years ago
Hello, this is my second email now, my dress hasn’t arrived yet. It’s in my local Royal Mail. I called Royal Mail yesterday and they said that your company has not paid for a guaranteed deliver which means it can come whenever or it will come after another week. I place the order on 14th of April for my birthday which is on 29th of April and I even paid 4.99£ for a next Saturday delivery which was 16th of April. Now today it’s 26th of April and I’m still waiting for that dress I haven’t planned my birthday or anything just cause I’m waiting for it to arrive and decide. This was my first time ordering with club l london and I’m absolutely disappointed. It has ruined my 18th birthday and I’ll make sure I will never use club l london and make sure to tell my friends and family not to use it too.
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Posted 2 years ago
I originally contacted Club L London when I saw a dressed I fell in love with online that was a ore order item. Me being last minute.com with everything I needed it two weeks for an event and I live in Australia. The customer care team responded to be so quickly and advised as soon as it reached their wearhouse it would be dispatched. And shipping would be 3-5business days meaning it would arrived the day before my event. I received an email last week to say my order has been received and ready for shipping l, then received a message last night to say my order was on it was and I just received it this morning. 4 days earlier than anticipated which was fantastic AAAANNNND I loooove it. Quality, style, design, packaging everything amazing and handled with care. Thanks so much. I felt like a valued customer with the care, attention and how responsive the customer care team were. Thanks girls 🙏 I will send photos on Saturday at the event
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Posted 2 years ago
Quick delivery, amazing quality and loveeeeee the sequins!
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Posted 2 years ago
Amazing dresses! Quality is unreal wish I could wear them all at once! 😍
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Posted 2 years ago
Cute, arrived on time
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Posted 2 years ago
Very flattering dresses, although some didn't look like the photos
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Posted 2 years ago
Lovely dress & material but wasn’t very flattering on me personally
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Posted 2 years ago
I was celebrating my 50th Birthday and I wanted something that stood out from the crowd. This dress it not fail me, the fabric was beautiful and the price was very good. I have now ordered a couple more as i have a wedding to go to as well
Club L London 5 star review on 25th April 2022
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Posted 2 years ago
I was worried at first ordering from a website I’d never ordered from before, but I was surprised. My dress came extremely fast I ordered up a size because I was worried for some odd reason it would be to small, but the website is true to size im a petite size 6 but with a big bust (DD) but I should of ordered a 6 because the material was really stretchy! Lovely material too! Anyway just sent the size 8 back the refund super easy to do too! And size 6 is on its way! Yay will DEFINITELY be ordering every dress I need from here woo!
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Posted 2 years ago
Club L London is rated 4.0 based on 1,491 reviews