Coggles Reviews

Name: Coggles
Address: Meridian House, Gadbrook Park, Redruth
Rating: 1.31

1.3 Rating 191 Reviews

7 %

of reviewers recommend Coggles

Company Reviews

Questions

Metrics

1.3

Based on 191 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0844 249 5020

Email:

info@coggles.com

Location:

Meridian House, Gadbrook Park
Redruth
CW9 7RA

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Coggles 1 star review on 7th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They took my money & haven't sent me what I ordered I don't think they even have the stock!”

Helpful Report

Posted 7 years ago

“I purchased an item from COGGLES recieved it, dint like it plus there was a slight defect. I sentnit back using royal mail tracking. I recieved email confirming coggles got item back. A whole month later still no refund! I have checked the company and it seems they are in trouble. I will not stop untill i get my refund!”

Helpful Report

Posted 7 years ago

“No refund ! Customer service is really bad. Do not shop here !!”

Helpful Report

Posted 7 years ago

“Disgusting service have not provided refund despite proving sent in post. In touch now with Consumer affairs. Watch out!!!”

Helpful Report

Posted 7 years ago

“They sell stock they don't have, take payment immediately, then wait for the customer to chase them about whereabouts of order before admitting they can't fulfill it. Waste of time, avoid shopping with them.”

Helpful Report

Posted 7 years ago

“Excellent range of clothes and stock availability. Also quick delivery and very easy returns process.”

Helpful Report

Posted 7 years ago

“I purchased a quite expensive belt but when it came it was damaged. As it was a birthday gift I asked for a refund as in the meantime I had to go and purchase one (at the same price) from House of Fraser. The customer services were awful, stalling for time and offering me 15% off. It has taken me message after message getting through their dreadful website navigation for refunds. Despite the fact I have asked for my money back they are still not forthcoming. Next stop; trading standards.”

Helpful Report

Posted 7 years ago

“Terrible customer service. I entered in the address incorrectly when ordering (sent it to the office next door to mine), and the package was seemingly delivered there. However, the office it was delivered to have no record of it, and the Royal Mail delivery driver never took a name or signature as they should have. I've been to that office 3 times now to try and find it and no luck. After 10 messages back and forth with Coggles they refused to even investigate whether the package had actually been delivered, let alone process a cancellation/refund for the lost package. Unbelievably bad service.”

Helpful Report

Posted 7 years ago

“I purchased a Cambridge Satchel for a gift for my Mum, while there is nothing wrong with the bag (in fact, it's beautiful and I would recommend the bags, just not from Coggles) it is just too small for her. I have asked if they could exchange the bag for a different one, not a refund, I didn't want the money back. So, I understand that businesses have terms and conditions, rules in place to ensure it is fair for the customer and the company, however, some help would have been appreciated from Coggles who will not exchange the bag as I only reported the issue 20 days after it arrived and not 14. It could not have been reported earlier due to the date of the birthday. I will now buy another directly from the Cambridge Satchel Company.”

Helpful Report

Posted 7 years ago

“This is not my first time to purchased clothing at coggles but it's THE WROST ONLINE SHOPPING EXPERIENCE. This is my 1st time to try non-tracking shipping because I just buy 1 tee and I had a not bad shopping experiences on coggles before but those purchased items were chosen by tracking-shipping delivery. The tee was estimated to receive after 2 weeks later of my purchased day. But it was delayed! I mail to coggles and they reply me it needed 1 month for delivery. That's fine though I'm not hurry to get the tee. 1 month later, I also didn't received my item and kept mail to coggles and NO REPLY from them anymore!!! I AM VERY DISAPPOINTED ON COGGLES and realize that how irresponsible they were. I think if I keep to pick tracking-shipping, I may not meet that situation now. Hopefully, this review can help shopper to know more coggles and the huts group. Also, tracking-shipping should ensure shoppers to find their purchased products and find the responsibility if the product was lost. Nicole”

Helpful Report

Posted 7 years ago

“Ordered a shirt for my son from Australia. Shirt too big. Sent it back to Coggles from Australia on 30th December 2016. Numerous emails and phone calls still resulted in no refund. Customer service continued to say that refund would be given but never arrived. Last phone call Coggles stated they could not refund onto my card. Account number given of bank for BACS payment still no refund 7 weeks after Coggles received the goods back. I have spent more on phone calls and postage than the actual product but I am still determined to get my refund back even if it means contacting the Trading and Standards Commission.”

Helpful Report

Posted 7 years ago

“Having read reviews I realise my experience when returning goods over 2 weeks ago for refund with no response to my email queries since then is the norm. I returned the item as although very nicely packaged I felt was not good quality. I was sent the return form and returned by post the form and item. Since then. Nothing. Appalling customer service and will never use again but still want my refund.”

Helpful Report

Posted 7 years ago

“Tried to return a shirt as it was too big, no return form or information is provided with the order so it means having to contact them before you can send anything back. 3 weeks later and i'm still trying to speak with someone to get information on how to return the shirt. Terrible service, I will never use them again”

Helpful Report

Posted 7 years ago

“Really poor. Goods not as described or damaged. Chased for ages before they finally consented to collect them. Took weeks to arrange my refund. Really poor company will never shop with them again. Still waiting for their marketing emails to stop.Awful, awful, awful”

Helpful Report

Posted 7 years ago

“Failure to provide refund”

Helpful Report

Posted 7 years ago

“Never, ever again”

Helpful Report

Posted 7 years ago

“Awful customer service. Returned an item for refund and received notification it was being processed. One week passed and no refund, called and they said they hadn't received the item. Forwarded them get email the sent me as proof. No response. Called again as still no refund another week later, they said they hadn't received the email. Forwarded the email on a second and third time still no response and called again and still no refund after 1 month after returning the item. The worst service ever, my issue is still not resolved. They have not paid my money back and I feel extremely let down. Don't buy from Coggles is ny warning, especially if you think you might return something.”

Helpful Report

Posted 8 years ago

“Never got my refund back after returning a purchase item! Extremely disappointed on this and their customer service just passed my case to the finance dept. and never got back to me since!”

Helpful Report

Posted 8 years ago

“Terrible after sales support. No phone contact. Take days to respond to emails. No way to follow up any urgent matters with them. They seem to believe the customer is always wrong.”

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Posted 8 years ago

“Never buy at Coggles !!! After I had paid they cancelled my order. Still waiting for a refund after 7 requests. Fortunately I paid by Paypal and they are looking into it now.”

Helpful Report

Posted 8 years ago

Coggles is rated 1.3 based on 191 reviews