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Vanities Depot Reviews

4.3 Rating 841 Reviews
80 %
of reviewers recommend Vanities Depot
Company Reviews Product Reviews
967
 Questions Metrics
4.3
Based on 841 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 81%
Accurate And Undamaged Orders
Greater than 76%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.6 out of 5
Returns & Refunds
Returns Process
Could Be Better
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Phone:

469-802-8595

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Rebecca Dearman
Verified Buyer
“Love our new vanities! Great color, quality and price. Arrived quickly. Lots of options online.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Order received damaged and notification promptly made, yet Vaniies Depot refuses to repair or replace damaged item in accordance with its terms and conditions of sale.”
Helpful Report
Posted 1 year ago
Lucille Laskowski
Verified Buyer
“The vanity is beautiful! My plumber had to do some magic, but it is finally in and I love it.”
Helpful Report
Posted 1 year ago
MONTES TRATTORIA
Verified Buyer
“Dear customer service, I’m not happy with your service since my order hasn’t arrived, it’s been 3 weeks since I placed the order. I called last week and my call was not returned! My order number is 16343. Please send overnight!”
Helpful Report
Posted 1 year ago
Don Wadas
Verified Buyer
“I rated you as poor only due to your return process. It shouldn't take 2 weeks to get a BOL given today's technology! Your customer support team says they cannot help expedite it because it's handled by someone else. In the meantime the furniture sits in my garage taking up space.”
Helpful Report
Posted 1 year ago
Becca
Verified Reviewer
“I had a horrible experience with Vanities Depot. I recently lost my Dad and did not receive the message about scheduling a delivery. They charged me 3x the original shipping amount as they sent the item back to the warehouse and deducted that amount from my refund. These guys are crooks with no heart and no compassion. The vanity is less money on Fergusen and they have incredible return policies. I’m out almost $500 with the cost of the original shipping and their ridiculous fees tk have it sent back. It was restocked in less than 4 days of when the email was sent and they gave no information on the email.”
Helpful Report
Posted 1 year ago
Vic Roberge
Verified Buyer
“Yeah, I'd say you dropped the ball. You cost me about $700 more in shipping because the idiots in your shipping department are not schooled in over water shipping. You used an oversized pallet that had me paying to ship a 100 cubes of airspace. The small items should have been consolidated to a 48" x 36" pallet, and the linen cabinet should have been shipped separately. The towering linen cabinet on the same pallet added to the 100 cubes of airspace shipped. A bunch of morons. I got a quote for shipping the items individually, $267. What I paid for shipping, $980. You want to make it up? Give me a $700 discount.”
Helpful Report
Posted 1 year ago
Paul Larkin
Verified Buyer
“Product Quality was excellent, always a risk with online purchase. Lead-time, order-to-receipt was extended, yet within published time period and worked for me. Communication, from customer service response to delivery scheduling coukd be improved, yet satisfactory. I would order from Vanities Depot again.”
Helpful Report
Posted 1 year ago
Michael Cacace
Verified Buyer
“So far so good. We have not yet begun the work and have not installed the vanity. From what we’ve experienced so far it’s all good. The vanity top is still in the box which hasn’t been opened yet.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Outstanding quality. Well constructed. Beautiful styling. Looks perfect in the bathroom!”
Helpful Report
Posted 1 year ago
Philip Skinner
Verified Buyer
“Excellent tast service. Wish they sold vanity lighting.”
Helpful Report
Posted 1 year ago
Virginia Morgan
Verified Buyer
“Great value and quality for the price”
Helpful Report
Posted 1 year ago
Katie Syrett
Verified Buyer
“We love our vanity but I reached out about the counter still not being delivered and still haven’t heard back. We would love to use your company again, but the lack of communication is concerning. I hope that you will get back to us soon.”
Helpful Report
Posted 1 year ago
Tracy Brandon
Verified Buyer
“The craftsmanship is exquisite. Every detail has been thought of. All wood, soft closing drawers and doors. It is a focal point in my newly remodeled bathroom. Very pleased!”
Helpful Report
Posted 1 year ago
Andrew Mclaughlin
Verified Buyer
“Great service very high quality and stunningly selection and price”
Helpful Report
Posted 1 year ago
Tamara Garner
Verified Buyer
“I bought 2 vanities and they are just beautiful. Very well made. They are not installed yet but hopefully soon. I can post pics after.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Great product and fast shipping”
Helpful Report
Posted 1 year ago
Keven Young
Verified Buyer
“Very nice”
Helpful Report
Posted 1 year ago
Richard McCoy
Verified Buyer
“Very happy with the vanity - good quality and looks amazing. The packaging and shipping was excellent, as well. Priced right for what we received. However, it took months longer to receive than we were told. Several months! Additionally, the shipper almost destroyed it. The shipper arrived and it was just one small young guy. His loading dock thing on end of his truck wasn’t working right - it would only go down on one side so our giant heavy vanity with marble top is hanging in mid-air at a 45 degree angle and about to literally fall off the truck into the road. Hanging there six feet in the air and slowly sliding down the 45 degree angle to the edge. I had to run across the yard and help the guy save it from falling off. It was close. Another few seconds and it would have been destroyed. They need to use a different shipper and/or fix their equipment and definitely send more than one guy to unload.”
Helpful Report
Posted 1 year ago
Eric Filter
Verified Buyer
“What a fabulous option for vanities! Shipment packaging was amazing, product was easy to put together and the options included are much appreciated. We’ll be back! Thank you”
Helpful Report
Posted 2 years ago
Vanities Depot is rated 4.3 based on 841 reviews
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