“Never got one item that was ordered and paid for. After a month of calls to Collections now they say they will reorder and get to wait 7 to 10 business days.They have foreign people that you can't understand and don't stop repeating. Don' waste your money on all the added fees attached .Bad customer service”
“My experience has been awful. I tried several times to fix my issue. I told them to cancel my order, they stated it could not be done because it was already processed. This was within hour of ordering. I emailed and asked them to cancel, never got answer.
I was originally charged $32.96 then paypal emailed me that there was an increase of payment to $42.52! I called again and was told the second charge was for "tax and handling" they said it went on when the order was processed. I had been told I couldn't cancel originally because it had been processed. I don't understand how you can agree to a charge and then be charged again separately. I emailed again asking for cancelation of order. I can return but will be charged restocking fee and they don't reimburse on return shipping.”
“Three days after I placed an order for 33.98, I was notified by Pay Pal that Collections had added another $20. When I called, I was told the extra amount was tax and also processing, which I was told was a fee so that when the merchandise didn't reach me, they could duplicate the order for "free." I have been a good customer for years. Never been ripped off like this before. Catalogs now directly to trash.”
“I have ordered from you for many years and the products have been great, I have been wanting a chenille bedspread, and have been looking at them for 3 to 4 years and finally ordered one, I paid $70 for the bedspread and $30 or $32 for two pillow Sham's, I have never been so disappointed in my entire life the color was supposed to be Sage but looks like more or less a faded pea green and was so disappointed that I sent the whole set back, I don't know where you're getting your merchandise from now, but I tell you it's not the same quality as you've had over the years sorry to say I won't be probably ordering for a while.”
“Collections, etc no longer accepts Paypal. I will go elsewhere for my purchases where I can use my preferred payment method. Would rate zero stars if that was an option. There was no advance notification that this was going to happen.”
“I was charged on my credit card for purchase. Three days later there was a much higher amount charged.I called, the woman was rude.I told her to cancel the order. She replied that the order had already been processed. She told me to just return the items. Shipping and handling is not refundable. Plus. I had to pay to ship it back. I will never use this company again! Would give no stars if I could”
“I ordered a top the cost was 14.99 the top was made small did not fit I returned top using the return label they provided. I can't believe I only received 3.51 back. I will never order anything again from this company. Buyer beware when doing business with this company and make sure to read the fine print.”
“I just placed an order and when I looked on my credit card, I was charged a pre approval charge and one was the actual charge from Collections Etc. Never heard of such a thing nor has this happened before. So now my credit card balance is LESS TWICE the amount of what I ordered and charged on my card. POOR BUSINESS PRACTICE! I also was told that the pre approval charge should drop off in approximately 6 days. Unheard of. I will NEVER do business with this company again.”
“I have been ordering from this company for over 2 yrs. Never had to returned nothing. I Love their products, and prices.They have beautiful, colorful beddings and curtains. lam getting ready to place an order for the fall. Thanks Ruth”
“They refuse to speL understandable English. You can only understand one in 5 words . Website is worthless You must order 3 mo ths in advance e. Orderon first of Dec you might get your order ne t december”
“MANY of their products are absolute garbage. Not worth a dollar. When you want to return it they want to charge you alot of money. I had an item for $19.99 and was not able to be put together. They wanted to charge me $12.99 to return it - I threw it away!! Garbage in the garbage. BE VERY LEARY IF ANY PRODUCT! Perhaps a book would be okay to buy. How they can legally be in business is beyond me.”
“Overpriced junk. My dad ordered me a dress. It was hideous and cheap. The shipping he paid was as much as the dress. Then they want another 12 dollars to send it back or exchange. I feel bad having to tell him about how bad the dress is. I don't want him ever ordering from this company again! Taking advantage of people!!”
“Ordered many items November 2022. Never received half of the items. Over 20 phone calls with a call center that is apparently is Asia or each representative I spoke to sounded Asian. Each time was promised they rest of the order was coming. Now June 2023 still nothing. I give up. Certainly will not refer anyone to this company. Very disappointing”
“I put in money in an investment company with high hopes of making more Ps for myself but to my disappointment, when it was time to make a withdrawal it became an issue they started asking for tax fee, withdrawal fee and lots more. I was recommended to  E f f i c i e n t N e t H a c k on Gmal. where I filed a complaint and I was able to get my money after meeting certain requirements. Thumbs Up guys”
“I ordered more than $50 of merchandise online, and the catalog said "FREE shipping with orders over $50 !!! I paid PayPal for what I ordered plus the 6.75% tax in my state for out-of-state mail orders. Order went through, they sent the mdse. ( no request for more money before they sent it) A week later they informed me they were taking another $26 from PayPal for "shipping, handling, and taxes. " But none of this was legit. this company should be put out of business”
“I buy numerous items from Collections Etc. But I was so disappointed with my last purchase. It was a spring wreath. The flowers were so flattened. The wreath was falling apart. I had to add my own flowers. Never buying a wreath again from Collections Etc.”
“On February 8, 2023 I placed an order and at checkout agreed to pay the amount of my purchase. I paid via PayPal. The charge that appeared on my PayPal account was for $6.50 more than I agreed to for Handling & Carrier Surcharge, I think it is fraudulent to add charges AFTER the buyer agrees to pay the invoice with no notice until the buyer sees their PayPal account. I called to resolve the issue with Collections, etc. and the 1st agent I spoke with said the amount would be refunded when I received my items. When it was not I called to check on it. There were no notes about my previous conversation. I believe she told me that to get me off the phone. The other agent was very polite but resolute that no refund would be issued. If I were to return the items, they were still going to keep the $6.50 Handling & Carrier Surcharge. I know it is only $6.50 but how many times a day are they doing this?”
“I wrote a a detailed review separately from this comment. In a nutshell, this company has blocked more than $1,400 in my bank account for $350 purchase. Everyone who is having problems with this company should do as I have done and file a Complaint with the Illinois AG which form can be found and filled out online.”
“This company is a FRAUD. I purchased $354.09 in merchandise and they placed a hold for over $1,500 with my bank. This has overdrawn my account by over $600. I called Collections, Etc. and have been told by 3 different people that this is their pattern and practice. I was also told not to worry that the excess funds will be released in 6 days. WTF? My account is overdrawn by $600 leaving me without access to any funds for 6 days and they casually tell me not to worry? I guess I'll just go without food for the next 6 days. Needless to say, I canceled my order and am sitting waiting, hungry, for my money to be returned to me.”
