Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,675 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,675 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

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“Couch cover looks great. Arrived faster than promised.”

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Posted 4 years ago

“The cover fits perfectly and looks great!”

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Posted 4 years ago

“Impeccable !!! Nous sommes vraiment très content de la qualité des housses sur mesures que Comfort Works à réalisé pour nos canapés elles sont très faciles à mettre en place et s’adaptent parfaitement aux dimensions transmises en suivant le tutoriel de prises de mesures. Le suivi de commande est très professionnel. C’est tout simplement parfait je recommanderai Comfort Works”

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Posted 4 years ago

“Ikea has stopped selling the Klippan footstool and covers and I struggled to find a replacement cover for it. I came across Comfort Works who do covers for these. Communication is excellent, they responded within 1 to 2 days (due to time difference) every time. They do send out samples but if you know what you want, this isn't necessary. I went off the photos on the website and the colour I ordered is exactly like them. I proceeded to order and they kept in touch throughout, from when they were starting to make it, to when they were going to post it. FedEx delivered less than 4 weeks after placing the order, sooner than expected, should have been 8 weeks. Anyway, the cover is on, it fits like a glove, I'd actually say it's better than the original. Material is very soft, I went for the Everyday Tweed Grey, go on, order from this company, you won't be disappointed.”

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Posted 4 years ago

“Excellent customer service.”

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Posted 4 years ago

“I found this great company just by chance while browsing through the net looking for a new covering for my old IKEA sofa. IKEA has already taken my sofa "HAGALUND" from the product range ;/ BUT fortunately Comfort Works produces customised coverings also for the HAGALUND type. I was so happy. The ordering was very easy and transparent. The team from Comfort Works informed me that there will be probably customs charges but they also said that tehy will cover them up to an amount of 60€ and promised me that I don't need to worry about that. First I was a little bit afraid how this will work...BUT when I got the bill from the courier service, I just had to scan and sent it to them and Custom works paid for the custom charges as promised. Everything was easy. I can only highly recommend Comfort Works! Thanks for the great new covering...it looks beautiful like a new sofa! :)”

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Posted 4 years ago

“My custom cushion covers are perfect! I love them so much!”

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Posted 4 years ago

“The covers suit the sofa perfectly and they are so easy to fit!”

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Posted 4 years ago

“Very poor quality fabric. I have ordered a cover for my IKEA flottebo for which the most important part of it is the non-slip fabric at the bottom of the back cushions. The cover came 7 weeks later with a so poor non-slip fabric that the cushions could slide off the sofa with a push of a finger (imagine laying down with your back!!). The IKEA cover comes with proper padding under the coloured outer fabric, whereas Custom Works doesn't, you just get the fabric with no shape, so thin and wrinkly, no padding. Also to top-it up they have taken the freedom to change the design of the IKEA covers so it isn't really a replacement cover for IKEA sofas. Custom works doesn't design the non-slip pad under the cushions to be totally removable so you can't use the old IKEA non-slip pads on their cover so the whole thing doesn't work at all. All they offered was a 50% discount after weeks and weeks of emails back and forth. And that 50% refund is nothing but what I have to pay now to get the cushions fixed. Complete waste of time. Never again. Will not recommend to any of my friends. £319.00 pound for a cover that is literally worth £50 max.”

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Posted 4 years ago

Thanks for the feedback Alice and sorry to hear about your experience, we do understand that non-slip fabric is not a 1-to-1 with IKEA's original, so when a smooth fabric such as linen is chosen - it will tend to have less grip than usual when compared to cotton and polyester-based products (what IKEA typically uses). This is why we gave a 50% discount without you having to return the covers, simply because this is how we're able to produce our covers and we aren't able to create replacements that would be 100% the same as IKEA's. As far as a slipcover goes, however, we'd like to think that we had provided the perfect fit as part of our guarantee and usually don't provide refunds whatsoever since there was no manufacturing defect. Nonetheless, we're glad that you're able to find replacements on eBay for £60, and we're glad that you managed to find an alternative that would help rejuvenate your sofa better to your expectations. -Melvyn from Comfort Works-

Posted 4 years ago

“This is my second purchase and I am so completely satisfied! My cushion covers brought back the life of my Ikea sofa! The quality is excellent!”

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Posted 4 years ago

“Really pleased with the sofa covers I received this week. The fabric looks great and the covers are a good fit. I have been kept up to date with my order every step of the way so 10 out of 10 for customer service. I would definitely use Comfort Works again.”

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Posted 4 years ago

“The couch cover fits perfectly and looks great. I am very happy with it.”

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Posted 4 years ago

“My ikea slip cover is awesome, so happy with the fit and the colour of fabric, will definitely order from here again”

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Posted 4 years ago

“Don’t order performance fabric! It’s stained! I had it checked by a dry cleaner knowledgeable about fabrics who said felt oily; ‘stain’ is in big sections. (Obviously know not to dry clean) cannot use embarrassing! Tried to include pix but couldn’t ‘drag’ them. Was told by Mervyn that’s the fabric! My decorator and I had ordered 8 samples and went with performance blue. No staining on sample! I give it 0 stars!!!!”

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Posted 4 years ago

Hi Nancy! We're so sorry that the covers that you received did not meet the expectations that you got from the samples you've ordered. Although we know that these fabrics have a characteristic pattern to them, since you've mentioned about oily stains, I've already reached out to you again by email requesting for more information to help us revisit and investigate this issue for you. We sincerely hope you'll be able to give us another chance to figure out what actually went wrong and to help you get the covers that you'll be satisfied with. -Melvyn from Comfort Works-

Posted 4 years ago

“Vraiment contente et satisfaite de la qualité de la housse : confection et tissus, numéro un. J’ai eu des questions concernant le produit pour lesquelles on m’a répondu rapidement et efficacement. Délai de livraison très acceptable. Je compte commander autre chose prochainement.”

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Posted 4 years ago

“They fit like a dream!”

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Posted 4 years ago

“My slip covers are perfect. They are super well made. Fit my chairs perfectly, Confort Works is now my go to for slipcovers”

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Posted 4 years ago

“The slip covers are very nice, but two things: 1) they should be more honest about how much disassembly is required. I had to basically take my chairs completely apart. It took an hour to do the first one. Instructions would be SO HELPFUL. 2) the wireless charging port is really great and I think I will enjoy it. But the YouTube video was somewhat light on specifics. Instructions would have been SO HELPFUL. I am basically happy with the end result. I just wish installation would have been easier or the company had better managed expectations about what would be required.”

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Posted 4 years ago

Thanks for the feedback Alison, I understand your point completely and the only perspective I can offer you is that most of our customers who purchased a sofa like the IKEA Karlstad, would have assembled the furniture with the slipcovers and are aware of this tedious process -- it's really not our intention to hide this fact at all. Nevertheless we're glad you managed to get everything worked out, and would actually appreciate you let your friends and family know what to expect when they get their covers too -- we do understand our limitations and will take your feedback into improving our product description, instructions and overall experience.

Posted 4 years ago

“J'ai commandé une housse de coussin sur mesure pour mon canapé. Je suis très satisfaite : l'équipe réalise un réel suivi afin de s'assurer que la commande soit conforme, le tissus est agréable et la housse convient parfaitement. Je vais pouvoir finaliser mon canapé auprès de comfort works sans inquiétude.”

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Posted 4 years ago

“Very pleased! Great quality, great fit & timely delivery! Ordered 2 different chair models & both fit perfectly. Color & fabric true to swatch. Will order again for couch!”

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Posted 4 years ago

Comfort Works is rated 4.8 based on 4,675 reviews