Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,675 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,675 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You charge $279 for the sofa cover. I got the sofa, mattress and cover from Ikea for the same price. Buyer beware.”

Helpful Report

Posted 4 years ago

Hi there, we are sorry for the misunderstanding that you have encountered. We are an independent company in the business of making slipcovers for sofa models that you see listed on the website. We are not affiliated with IKEA in any way. The invoice that you received would have stated that this order was for a set of sofa covers and not, the sofa itself. As we do not do returns, I would suggest to re-sell these online through Craigslist / Amazon / Etsy if you'd like to recover some of the costs. Alternatively, you could also opt to keep the covers, for when you have the additional sofa purchased. Hope this helps! Take care and best wishes, Niro

Posted 4 years ago

“Fits perfectly on my ektorp couch”

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Posted 4 years ago

“PERFECT: Petrie cover fits exactly right and orange velvet fabric is delightful”

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Posted 4 years ago

“Parfait du début à la fin, je suis très contente de mon achat et du suivi. Je recommande ce vendeur.”

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Posted 4 years ago

“Excellent customer service-friendly, prompt responses to all my questions, and clear communication throughout entire ordering process from fabric samples to final delivery. Our new sofa slipcover is beautiful, fits perfectly, and the quality of the fabric is exceptional. An added bonus is that it arrived ahead of schedule in time for the holidays! I highly recommend this company and will be ordering from them again. Thank you Comfort Works!”

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Posted 4 years ago

“Beautiful slipcover. It fit perfectly. The color and fabric was lovely. I would definitely recommend and would order again. Very pleased.”

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Posted 4 years ago

“Just perfect. Nice quality fabric. Perfect fit, easy to put on.”

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Posted 4 years ago

“Perfect fit. I live my new covers and just in time for Christmas.”

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Posted 4 years ago

“Very friendly and personal customer service. Great product. The photo shows the cover put on the chair straight out of the package. No ironing necessary 👏🏻”

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Posted 4 years ago

“So glad we found this company!! Received slipcovers for our pottery barn sectional timely, shipping was incredibly fast, and quality/fit were to perfection. Couldn't be happier! Best Christmas gift ever! ❤”

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Posted 4 years ago

“I am thrilled with the covers received. The covers have transformed the chairs and are giving them new life. Great quality, materials are beautiful, and fantastic customer service.”

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Posted 4 years ago

“Absolutely incredible! Our 16 year old IKEA couch always made a statement in our home... but now it will make a new sophisticated modern one which is so exciting”

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Posted 4 years ago

“We are thrilled with the Kino Frost slipcover for our Article Sven Charme sofa! It is high quality and fits like a glove. We expect to be repeat customers!”

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Posted 4 years ago

“This company is incredible. Their products are beautiful. Their customer service is personal and dedicated. I ordered new covers for the wrong sofa and only discovered my mistake after the new covers arrived. I was heart-broken because they were exquisitely made, but did not fit. I wrote to customer service admitting my mistake and asking for the fabric specifications hoping to fix the fit myself. They do have a 100% satisfaction guarantee, but I could not accept it knowing it was my own fault. Incredibly, for a small fee, with the help of the Niro G., Comfort Works created and sent me an entirely new set of covers that fit like a glove. It has transformed our living space and was well worth the wait. I highly recommend their services. (see before and after pics)”

Comfort Works 5 star review on 23rd December 2020

Helpful Report

Posted 4 years ago

“The slipcover arrived right in time for Christmas! The fabric is soft and elegant at the same time. It fits like a glove and was very easy to put on. The workmanship puts my other slipcovers to shame. We are very happy with this purchase and will continue to purchase from Comfort Works. Also, customer service is very good, always someone ready to help and answer a question. Thank you!”

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Posted 4 years ago

“This cover has met all of my expectations and then some! We love our Karlstadt sectional and ottoman, so it was very important to find something that covered it nicely. Our cats destroyed the original fabric, so we selected claw-proof velvet for the cover. Packaging and construction of covers is very thorough and helped us with putting them on. I’m also very grateful for the very responsive customer service team. I was hesitant to buy at first and your team was quick to respond and very helpful.”

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Posted 4 years ago

“Die Bezüge kamen pünktlich, haben perfekt gepasst. Das Überziehen war total unproblemtaisch. Wir geniessen den neuen Bezug unseres Sofas sehr!”

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Posted 4 years ago

“Der Sofabezug passt perfekt, die Qualität des Stoffs ist super (robust und genau wie erwartet). Das Sofa sieht jetzt wieder aus wie neu. Die Lieferung ging problemlos und auf Rückfragen habe ich direkt eine Antwort erhalten.”

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Posted 4 years ago

“Great comfy covers. Couch looks like new and cozier than ever.”

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Posted 4 years ago

“Delivery on time. Very trustable company with a professional customer service. I love my cover! I am very very happy about the product. My living room looks great now. Thank you CW”

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Posted 4 years ago

Comfort Works is rated 4.8 based on 4,675 reviews