Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,675 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,675 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had been looking at this product for a while and I am happy that I finally purchased it. I have one small complaint - the two seat cushion covers are either a little bit bigger than they are supposed to be or the cushions have gotten smaller over time so they are a bit loose. In any case, we are going to get another few years out of this couch we like at a fraction of the cost of a new couch.”

Helpful Report

Posted 4 years ago

Hey Kevin! Thanks for the kind words - we are happy you get to save some money and still keep your loyal couch companion with you with the new covers. Old cushions do usually get worn over time but fret not, you can stuff them with batting/cotton to plump them up again. Enjoy the covers and Merry Christmas! :)

Posted 4 years ago

“Gorgeous...are these real leather? If not they definitely appear to be. High quality, gorgeous and love the feel. Fit the cushions of the IKEA poang chair perfectly. Very happy.”

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Posted 4 years ago

“This was the most positive experience dealing with a custom order product. First, they are actually fun to deal with and communication is exemplary. The Cover for my couch arrived a week earlier than expected and it was wrapped in a pouch with a tied ribbon along with a letter assuring my satisfaction. The fabric quality is exceptional as well as the craftsmanship. One small detail that was added is genius! I love my couch and the one minor flaw was that the cushion always crept out after a few ups and downs and Custom Works put a fabric on the bottom of the cushion that prevents this from happening! Brilliant! I am truly so satisfied with the entire process and product!”

Helpful Report

Posted 4 years ago

Thank you for the kind words, Richard! It makes our agents' day when we receive feedback like this :). Niro and the team thank you as well for being a pleasure to work with.

Posted 4 years ago

“Really pleased with our new grey velvet sofa cover . The colour coded label, diagrams and instructions made fitting the Comfort Works cover easy . God quality product. Thank you .”

Helpful Report

Posted 4 years ago

Thank you! Good to hear the process has been easy for you :).

Posted 4 years ago

“Fantastic service, lovely touches on the sofa covers. Perfect fit and high quality. Worth the wait!”

Helpful Report

Posted 4 years ago

Thank you for the great feedback! We appreciate the support and patience customers have extended us throughout these busy times.

Posted 4 years ago

“Great product!!”

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Posted 4 years ago

Thank you!

Posted 4 years ago

“It's like a completely different sofa! Comfort Works light blue velvet is so much softer and cozier than the original stiff IKEA fabric. So far, it has been claw-safe, as promised. When my cat does try (not often), he doesn't seem to gain any traction. Small bonus: the bag the covers came can be re-purposed as a cat toy!”

Helpful Report

Posted 4 years ago

Thank you Lisa! We did intend to go green with the canvas bag, thrilled that it got a new purpose!

Posted 4 years ago

“LOVE this cover. They did such a great job. Customer service was excellent! Definitely will be using this company in the future. So glad I found them!”

Helpful Report

Posted 4 years ago

“Toller Service, sehr schöner Stoff und das Sofa sieht aus wie neu. Auch die Verarbeitung wirkt sehr hochwertig. Auch wenn es nicht sehr günstig ist, ist der Service und die Qualität der Ware den Preis absolut wert.”

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Posted 4 years ago

“Perfect fit; actually made the entire sofa more comfortable !”

Helpful Report

Posted 4 years ago

Thank you! Sounds like the slipcovers fulfilled their purpose and gave new lease of life to your furniture!

Posted 4 years ago

“Love LOVE our sofa covers!! The fabric is gorgeous, they fit perfectly, and were so easy to put on. Only small negative is that they cost more than the original sofa!”

Helpful Report

Posted 4 years ago

“Excellent quality product. Very pleased with our purchase!”

Helpful Report

Posted 4 years ago

“Slipcovers arrived in about 5 weeks and look fabulous! I ordered an orange velvet cover for my IKEA Ektorp sofa. The color is beautiful.”

Helpful Report

Posted 4 years ago

“I love love love the new slipcover. I went from a leather sofa, which never felt cozy, to a luxurious to the touch slipcovered sofa in less than one hour (most of the time was spent stapling the velcro on the bottom, a requirement for my particular frame set up). I understand this is a new fabric so I want to list the name: Performance Blend Cream (see pic of swatch label). I have pets and it is a great choice!”

Helpful Report

Posted 4 years ago

“The customer service was amazing & the product equally amazing. I had plenty of questions all of which were answered & they were so helpful. I love the final product”

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Posted 4 years ago

“I am very pleased with the covers; especially the labels that differentiated the cushion types. I ordered these to replace the original IKEA covers and appreciated the variety in colors, style and fabric choices. The packaging was nicer than I expected given that US Customs had opened it for inspection. The order arrived on time.”

Helpful Report

Posted 4 years ago

Thank you Lisbeth! Great to hear you're satisfied with the products.

Posted 4 years ago

“Great customs support and even better product!”

Helpful Report

Posted 4 years ago

“Great communication, product is great quality and really good customer service over all”

Helpful Report

Posted 4 years ago

“First, we got a new kitten, who was a little bit wild, and who proceeded to destroy many things in the house- blinds, curtains, plants, carpets and including the covers on our IKEA sofas. So we waited a year or so until she grew out of that, then went to get new slip covers from IKEA, but they no longer stocked them. IKEA staff kindly told us about Comfort Works. So first I ordered samples to choose a fabric, then just 1 cover, to see how well they fit and assess the quality before committing to/investing in 3 more covers. They passed with flying colours! Upholstery material was soft but sturdy, seams sewn strong and straight, zip good quality, the velcro aligned perfectly, and the cut/pattern was a nice snug fit to the sofas and the loose cushions. They were very easy to fit, just like an original versions, [that's not to say its not quite a lot of work to remove and re-fit all the covers- It is!]. So I ordered the next 2 covers, thus transforming the living room to a updated, clean look ie [non-shredded]. It looks brand new! Shipping was excellent- about 4-5 weeks from order to delivery. Super happy.”

Helpful Report

Posted 4 years ago

“CLAW-PROOF COVER: It took me a long time to write this review because (sadly) we were without a cat for a while. Now we have two rambunctious young fellows who try their best to tear up the sofa cover, but miraculously it remains intact! The cover looks as good as it did on the day we opened the Comfort Works package. The velvet is very comfortable for humans and their feline overlords. This is not a plush velvet, which is fine with me. It stands up to cats! We ordered the dark blue and it is beautiful. Over the years I have purchased Ikea covers from various vendors, and COMFORT WORKS IS THE ABSOLUTE BEST IN EVERY WAY. Buy with confidence!”

Helpful Report

Posted 4 years ago

Thank you for your kind words, Susan. We are so sorry to hear about your kitty passing the rainbow bridge and happy that there are two little new kittens to warm your hearts and sofa with! Do enjoy the covers and each other. Merry Christmas! x Ning from Comfort Works.

Posted 4 years ago

Comfort Works is rated 4.8 based on 4,675 reviews