Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,675 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,675 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

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“This is the second Ikea Solsta cover I’ve ordered from Comfort Works. It’s a good fit and has brought new life to our favourite little two seater coda. The ordering and delivery process was seamless too. Thanks, Comfort Works!”

Comfort Works 5 star review on 19th August 2020

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Posted 4 years ago

“Our Ikea Solstar couch was transformed once the cover was fitted on. The new cover made a big difference. From a dingy looking couch to brand new one. It looks great and everyone is happy with smiles. The kids love it 👍😊”

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Posted 4 years ago

“WARNING: The cover for the Ikea Varnamo couch doesn't fit my Ikea Varnamo couch. Guess what? They're making me pay shipping to return it! Even after talking all summer and triple-checking the measurements (which, let me tell you, was a rewarding way to spend my free time...) You can see by my photos -- I actually DO have an Ikea Varnamo sofa. The base cover sent doesn't fit over the couch. The seat cushion covers sent are the wrong size and so leave a gap between the two cushions. And the back cushion covers sent aren't even the same shape as the original. I would not recommend ordering a cover from ComfortWorks.”

Comfort Works 1 star review on 19th August 2020

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Posted 4 years ago

Hi Shana. So sorry to hear that our return shipping policies did not meet your expectations. We've already reached out to you before this to let you know that we can make you a set of replacement slipcovers (for both the sofa frame and cushions) based on the measurements that you've sent to us. This solution would not have required you to return the covers to us at all. We do sincerely appreciate you for working with us to get the measurements of your actual sofa. The time spent was necessary to ensure that the replacement covers would be the best fit for your (rather unique) version of the discontinued IKEA Varnamo sofa. We'd love if you'd consider accepting the replacements from us instead of going through the hassle of returning them to us. Hope this explains things! Melvyn from Comfort Works. :)

Posted 4 years ago

“Great products! Superior customer service!”

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Posted 4 years ago

“We love them! They fit well and make sectional look new! So happy!”

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Posted 4 years ago

“What an affordable and stylish way to update old furniture! Fits our cushions perfectly and so comfortable!”

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Posted 4 years ago

“The slip covers arrived and are on our sofas. They went on easily and they look great. There are a few expected wrinkles that I'll steam out.”

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Posted 4 years ago

“Love the new cover! Ordering was easy, communication was great and the finished product was exactly as advertised. Fits great and love the charger adapter option. Will definitely be ordering more.”

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Posted 4 years ago

“I don't normally write reviews, but I had to for this one. I originally thought about buying a new couch, but so glad I took a chance with Comfort Works. When I first placed my order, I did accidently picked the wrong size. I reached out to CW's customer service and it everything was fixed so efficiently and quick! The delivery time was approximately 5 weeks, which felt like a long time, but completely worth it and CW sent updates the whole time. My new covers make my couch look completely new and the material is so soft that it makes the couch 10 times more comfortable than the original IKEA covers.”

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Posted 4 years ago

“New legs arrived quickly and look great one my couch. Minus one star because of the 8 legs I ordered there was serious color variation so I had to split them into 2 groups to make sure the ones in the front all matched.”

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Posted 4 years ago

“Awesome quality and fabric. Very well-made. Nice packaging & greeting! Thank you for going all the way from Australia.”

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Posted 4 years ago

“Turned out great! Exceeded expectations.”

Comfort Works 5 star review on 18th August 2020

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Posted 4 years ago

“A little more blue than I expected the whole fabric to turn out but it fits perfectly, arrived when it said it would, and is comfortable!!”

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Posted 4 years ago

“Meeegggaaa 😘der neue Bezug ist voll schön Farbe Form alles passt danke an das professionelle Team chat Näherinnen ihr seid supi Lg kersten Auch 🐾🐈fühlen sich wohl😺🙋‍♀️”

Comfort Works 5 star review on 17th August 2020

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Posted 4 years ago

Lieben Dank für die tolle Bewertung! Das sieht super gemütlich aus bei dir, genieße den neuen Bezug!

Posted 4 years ago

Toll, das freut uns! Vielen Dank für das Foto - dass sich deine Katzen direkt auf unserem Bezug wohl fühlen, ist das größte Kompliment an uns :-)

Posted 4 years ago

“Très bon service! Très belle housse d'une matière agréable au toucher, et d'une belle couleur! Merci!”

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Posted 4 years ago

“This is my forth cover for Ikea Stockholm sofa. Very happy with the latest one. Mabel the bengal also approves.”

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Posted 4 years ago

“I love my new custom glider rocker cover in turquoise velvet! It fits beautifully and looks amazing. Thank you all so much!”

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Posted 4 years ago

“This company is the best! They are with you from start to finish to follow up! They respond immediately to emails and provide guidance along the way to insure a great finished product!”

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Posted 4 years ago

“I absolutely love my new sofa covers it has changed my old IKEA sofa to look really expensive. The covers are thick and fit really well.”

Comfort Works 5 star review on 16th August 2020

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Posted 4 years ago

“The slipcover I purchased for my Rowe Nantucket couch is absolutely perfect! It is so soft. It went on so easily. It was definitely worth the wait. I’m not sure exactly how it will hold up after a washing, but I will say that it was made with some extra room for shrinkage if it did occur. I would definitely buy from again!”

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Posted 4 years ago

Comfort Works is rated 4.8 based on 4,675 reviews