Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,673 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,673 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Très satisfait! Un nouveau look pour mon vieux canapé qui a plus de 20 ans... Merci à vous!”

Comfort Works 5 star review on 21st October 2022

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Posted 2 years ago

“Perfect! My old sofa is new! I like it! Thanks!”

Comfort Works 5 star review on 20th October 2022

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Posted 2 years ago

Hey there, Berthet! Thank you so much for the kind words - we're over the moon to hear that you're enjoying your Backamo's new look. Have a fantastic day ahead! :) - Mira from Comfort Works

Posted 2 years ago

“IKEA Ekeskog 3-seater Sofa Cover with matching armrest protectors. Very well made and each section labelled. Very well packaged. Good fit. Prompt and hassle-free delivery to Western Australia. Suggest Australians check before ordering whether additional duties and taxes are payable - Australian Border Force website gives guidance on buying on-line.”

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Posted 2 years ago

Hey there, Lesley! We can't thank you enough for leaving us such a great review. We're thrilled to hear that your experience with us was nothing short of pleasant. Thank you again for trusting us with your covers and have a wonderful day ahead! :) - Mira from Comfort Works

Posted 2 years ago

“I dont normally write reviews but I have been so impressed with Comfort Works that I feel they deserve praise and promotion. Also I will note there have been no bribes or promises of discounts If I write a review! This is a company that goes over and above and exactly how a company should be run - The customer service, the communication, the attention to detail, value for money, the workmanship and speed in which the covers were made and dispatched were second to none. Mark answered my numerous emails within hours and was always polite, understanding and courteous. Nothing was too much trouble and I always felt listened to. I knew who I was dealing with and Mark knew all about my order and requests. We have 2 (retired Ikea) Backamo Sofas which were desperate for a revamp. We had contacted Plumbs for a quote and had been 3 times more expensive. Other companies could make the 3 seater but not the 2. Comfort Works made a new template for our 2 seater as this wasn’t held in their system and is now held as a pattern. The measuring template was simple and straight forward and when arrived fitted like a glove. I can 100% recommend this company and the beautifully made covers. Thank you to the most brilliantly run company. I will definitely be using again!”

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Posted 2 years ago

Hey there, Lucy! We can't thank you enough for leaving us a review. We're so happy to hear that you're enjoying your new covers and that your experience with us was a great one. Thank you again for all your trust and support! :) - Mira from Comfort Works

Posted 2 years ago

“Mark N. & the people of ComfortWorks are great to work with! And our cover is amazing. I had several questions and went back and forth with clarifications. The samples only cost $5 and you can then understand the quality & visualize the outcome more easily. Our cover came twice as quickly as promised. We installed and it is a huge difference. Friends comment on how beautiful it looks, too. We love it and dealing with ComfortWorks surpassed all our expectations.”

Comfort Works 5 star review on 17th October 2022

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Posted 2 years ago

Hi there, Karen! Thank you so much for leaving us such a glowing review - your Manstad is looking absolutely amazing. We're so happy to hear that your experience with us was a great one. Thank you again for all your wonderful trust and support! :) - Mira from Comfort Works

Posted 2 years ago

“Hervorragende Verarbeitung! Wir sind super happy!”

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Posted 2 years ago

Hallo und herzlichen Dank! Wir freuen uns, dass ihr zufrieden seid! - Simon von Comfort Works

Posted 2 years ago

“This is a fraudulent company who does not send the correct product, charges you for the incorrect product and has a no return policy only to tell you that you can spend more money to get the right product that you originally ordered. When I got my wrong slip covers they were so small they did not fit at all and I spent over 826 dollars and they would not correct there mistake. Also the product is cheaply make the fabric was very thin and the seems were unfinished. Highly disappointed.”

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Posted 2 years ago

Hi Jennifer, thank you for your feedback. After looking at your case, we would need to respectfully disagree with you here that we charged you for the wrong product. You ordered the covers for the Pottery Barn Basic series when the shape of your sofa (especially the armrests) actually matches more closely with the Pottery Barn Comfort Roll Arm series, which in our experience, is significantly larger. We don't accept returns as these items were made to order based on your specifications selected during checkout. That said, we did offer you an opportunity to get the correct model at a discount, which is something we do mention in our product guarantee. We totally understand if this isn't the most ideal solution here, but at the same time, we weren't able to link the sizing issue to a manufacturing fault at our end. I hope you'll reconsider the solution that we offered previously as that would help you get the sofa covers that would fit your furniture properly. Sorry about that! -Melvyn from Comfort Works-

Posted 2 years ago

“Pas contente de la dernière livraison Merci de me rapppeler au 0450644889”

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Posted 2 years ago

Bonjour, merci d'avoir fait part de vos commentaires et d'avoir pris le temps de nous écrire un avis. Pourriez-vous nous envoyer un e-mail à info@comfort-works.com avec un résumé de votre problème et quelques photos afin que nous puissions régler tout cela? Veuillez compter un jour ouvrable pour une réponse de notre part. Nous nous engageons à vous aider!

Posted 2 years ago

“After I successfully covered my old Ikea Kivik love seats in everyday linen I went to puchase the Kivik storage foot stool without a cover at Ikea. I had the matching slipcover made by Confort Works. Again I was pleased with the result, customer service and shipping. Thank you for what you do.”

Comfort Works 5 star review on 11th October 2022

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Posted 2 years ago

Hey there, Gabriele! Thank you so much for leaving us such a wonderful review. We're over the moon to hear that you're enjoying your Kivik's new look. Thank you again for all your trust and continued support! :) - Mira from Comfort Works

Posted 2 years ago

“The IKEA sofa arm covers are perfect. Great price and speedy delivery. Will recommend and use Comfort Works again. Thank you! Kay Renfrewshire”

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Posted 2 years ago

Hey there, Kay! Thank you so much for your kind words. We're thrilled to hear that your experience with us was a great one. Thank you again for all your trust and support! :) - Mira from Comfort Works

Posted 2 years ago

“parfait trés bien coupé”

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Posted 2 years ago

Bonjour le gall, merci beaucoup pour votre avis. Nous sommes ravis d'avoir pu vous aider à rénover votre fauteuil. Merci pour votre soutien et votre confiance! :) - Mira de Comfort Works

Posted 2 years ago

“Ho conosciuto Comfort Works quasi per caso e ne sono rimasta subito affascinata! Cercavo delle copertine personalizzate per il mio nuovo divano Soderhamn Ikea e sapevo che non sarebbe stato facile; invece ho trovato questo fantastico negozio e tutto è stato semplice e divertente. Il sito è intuitivo e facile da consultare: fornisce tutte le opzioni di tessuto sulla stessa pagina e permette di testare direttamente i colori sul divano e vedere con anticipo il risultato finale. Ho chiesto alcuni campioni di tessuto che mi sono arrivati nell’arco di pochi giorni. I tessuti sono tutti belli, morbidi e robusti: non è stato facile scegliere! Poi com molta fatica, ho optato per il bellissimo oroginal,performance weave cream. I prezzi sono adeguati alla qualità del prodotto e del servizio offerto. Il pacco infatti è arrivato in poco tempo e imballato con attenzione: sembrava un regalo! Le copertine sono confezionate con cura e con tutte le etichette cucite e, soprattutto, sono perfette per il mio divano. Sono felicissima e sicuramente consiglierò Comfort Works ad amiche e conoscenti. Nel futuro,senza dubbio acquisterò sul loro sito una seconda copertina per il mio divano. Complimenti! grazie mille a tutto il personal,em particolare ad Alejo Mulet e Rachel,per la loro gentileza e atenzione durante tutto il proceso. thank you”

Comfort Works 5 star review on 6th October 2022

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Posted 2 years ago

“Excellent service and sofa slip cover was just perfect”

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Posted 2 years ago

“We ordered the comfort chenille in the cream color for our two PB Basic sofas. They arrived so quickly and fit perfectly. I received 14 pieces in total and it seemed overwhelming, but each piece was clearly labeled with a tag sewn on the inside seam. The new covers give the living room an updated look and make the sofas look brand new. The fabric is super soft and cozy, and the price is fantastic. I highly recommend!”

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Posted 2 years ago

Hey there, Amy! We can't thank you enough for leaving us such a glowing review. We're over the moon to hear that your experience with us was nothing short of pleasant. Thank you again for trusting us with your slipcover and for all your support! :) - Mira from Comfort Works

Posted 2 years ago

“Great fit and quality. Amazing customer service.”

Comfort Works 5 star review on 2nd October 2022

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Posted 2 years ago

Hey there, Tiombe! We can't thank you enough for your kind words. We're so happy to hear that your experience with us was a great one. Thank you again for trusting us with your slipcover and have a wonderful day ahead! :) - Mira from Comfort Works

Posted 2 years ago

“Passt perfekt, super Lieferung, Gerne wieder!”

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Posted 2 years ago

Herzlichen Dank dafür – jederzeit!

Posted 2 years ago

“Zugegeben, ich war sehr skeptisch, ob der bestellte Bezug, der teurer war, als der ursprüngliche Preis des Ikea-Sofas, wirklich sein Geld wert ist. Und ja, er ist es! Der neue Bezug ist um Klassen wertiger als der originale von Ikea und wesentlich schöner noch dazu. Die Passform der einzelnen Teile ist unglaublich gut, wirklich maßgeschneidert. Ich habe sofort noch einen Bezug für den Hocker nachbestellt. Absolut empfehlenswert!!!”

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Posted 2 years ago

Herzlichen Dank für deine tolle Bewertung. Wir können deinen Gedanken gut nachvollziehen. Da wir mit unserer eigenen Stoffkollektion arbeiten, die gänzlich unabhängig von Ikea ist, können wir andere Stoffe und Materialien anbieten, um so besser den Bedürfnissen unserer Kunden gerecht zu werden. Wir bedanken uns für deine Unterstützung, wünschen dir alles Gute und viel Freude mit deinen neuen Bezügen! - Simon von Comfort Works

Posted 2 years ago

“Last month my new slipcover arrived, for my 30 year old loved loveseat. It is perfect. This time I ordered a turquoise velvet fabric to cover the seats of my dining room chairs. The fabric was the perfect color to match one of my favorite pieces of furniture, my side board. They look great! I have referred you to both my sister and just recently my daughter. I think CW is GREAT! Things arrive faster than expected and are really top quality. I only wish I could figure out how to reuse the nice bags things arrive in.”

Comfort Works 5 star review on 27th September 2022

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Posted 2 years ago

Hey there, Sally! We can't thank you enough for leaving us such a thoughtful review. We're so happy to hear that you're enjoying your new covers. Thank you again for all your trust and continued support! :) - Mira from Comfort Works

Posted 2 years ago

“Comfort works really went above and beyond. I am a returning customer and they really made the process so easy. From start to finish it took just about 3 weeks and my couch looks brand new and ready for the cozy seasons ahead! Love the fabric and the customer service!”

Comfort Works 5 star review on 26th September 2022

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Posted 2 years ago

Hey there, Theresa! Thank you so much for leaving us such a stellar review. We're over the moon to hear that you're enjoying your new covers. Thank you again for all your wonderful trust and continued support! :) - Mira from Comfort Works

Posted 2 years ago

“I had a cover tailor-made. The communication was always respectful, informative and unproblematic. The cover proves of excellent craftsmanship and fits perfectly! I can definitely recommend Comfort Works.”

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Posted 2 years ago

Hey there, Schäublin! We can't thank you enough for leaving us a review. We're thrilled to hear that your experience with us was nothing short of pleasant. Thank you again for trusting us with your slipcover and we wish you a wonderful day ahead! :) - Mira from Comfort Works

Posted 2 years ago

Comfort Works is rated 4.8 based on 4,673 reviews