Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,675 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,675 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

Write Your review

Tell us how Comfort Works made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“La funda ha llegado en perfectas condiciones y queda fantástica en el sofa.”

Helpful Report

Posted 4 years ago

“Received quickly..perfect fit Ikea model. Love the colour..texture lovely and soft..4 stars for now as not sure yet how hard-wearing they will be..with 2 young grandchildren. Would 100% recommend this company. Arrived beautifully packaged...kept me updated throughout. Before and after photo below.”

Comfort Works 4 star review on 13th March 2020

Helpful Report

Posted 4 years ago

“Potential buyer beware. Worst Non existent after sales service. in summary, different colour shade received and covers don’t fit properly. Emailed Comfortworks on day of receipt of cover. After 1 week now with 5 emails, no replies at all! Not a single bit of assistance to the very least. Will update review should I (ever) receive any reply from them.”

Helpful Report

Posted 4 years ago

Hello Kelly! Firstly, I am sorry that the reply to this review came in so late. We got you looked after via email (with Samantha assisting you) and hope that the replacements for the covers are acceptable. Sam is still waiting on those measurements of the cushion covers since about 8 days ago - can I trouble you to give her email a look? I'd like to apologize and address the fact that you sent 5 emails on a Friday the 6th of March and we only got back to you on the following Friday the 13th. That is completely our fault and you have every right to feel upset. We dropped the ball and we are so bummed out we let you down. We will do better and ensure that this issue is properly addressed in a timely manner. At the end of the day, we just want you to have beautiful slipcovers for your Kivik. Thank you for taking the time out of your day to let us know about all these feedback. It will only make us serve you better next time. Cheers! Ning :)

Posted 4 years ago

“Perfect sofa covers, fit like a glove. Slightly lighter in colour than I was expecting but turns out I like it more. Thank you so much.”

Helpful Report

Posted 4 years ago

“Came much sooner than expected, packaged very nicely and a very good fit. Our Ikea sofa was over 10 years old but now looks amazing and fresh with the new covers! Fantastic range of colours (much more choice than Ikea) and excellent service. Would thoroughly recommend Comfort Works to anyone. Well done and thank you.”

Helpful Report

Posted 4 years ago

“Beautiful workmanship, comfortable fabric and timely delivery! Thanks Comfort Works.”

Helpful Report

Posted 4 years ago

“Some confusion with order and connecting with company. Very pleased with product!”

Helpful Report

Posted 4 years ago

“Absolutely love my slipcover. The website is easy to navigate with lots of options. The quality both of the fabric and workmanship is excellent.”

Helpful Report

Posted 4 years ago

“Perfect fit, I am very pleased. You pay for quality and get with these covers.”

Helpful Report

Posted 4 years ago

“The slip covers fit really great and it gives the couch a new look!”

Helpful Report

Posted 4 years ago

“I love my new arm chair covers. They are very well made and match my chair perfectly. I will buy from comfort works again.”

Helpful Report

Posted 4 years ago

“When I put the base cover on, I was super impressed with the great fit. But, the bottom and back cushion covers are so loose on the inserts. I can grab a couple of inches of extra fabric on each one. Maybe I can alter them myself, but for the price of custom-made covers, I’d really rather not have to do that. Otherwise, the fabric and craftsmanship is beautiful. I just wish the cushion covers fit better so the couch would look more tidy. **Update: Comfort Works reached out to me immediately after I wrote this review and worked with me to remedy this issue. I sent them the measurements from my couch cushions (we think maybe my couch was an older model) and they very quickly sent me replacement covers that fit my couch perfectly. Their customer service was top-notch and I couldn't be happier with these covers. They have breathed new life into our couch and allowed me to modernize the lines of the couch (I've tucked the couch skirt under itself to reveal the tapered legs). If you are at all on the fence about ordering from this company, go for it. I suspect your purchase will be perfect, but if it's not, they will make it so. I could not recommend them more highly!”

Helpful Report

Posted 4 years ago

Hey Lindsay! Thanks for the candid feedback and photos - we can see that the cushion covers are indeed loose and hence just now good enough. One of our client service dudes or dudettes will be in touch with you shortly to help you out, most likely through replacements that will fit better for your couch :) Speak soon, Chuck

Posted 4 years ago

“Slip covers were EXCELLENT quality. Fit perfectly, very snug, and you would never know that they were slip covers in the first place. The fabric was also extremely expensive looking and had great texture. The kinko natural was the color I selected and it was a bit more creamy or yellowish than I expected from the sample so for those ordering that color, they should expect much more cream than white. Overall I love the covers and its given my couch a much needed refresh that make it look very new. The covers arrived in 5 weeks (within the period predicted by comfort works) and there was no issues with delivery. Overall I would 100 percent recommend this company and will be sure to order from here again if/when this slip cover (or others) wear out.”

Helpful Report

Posted 4 years ago

“Coverts were delivered when they said they would be. Seem to be good quality”

Helpful Report

Posted 4 years ago

“Staff was very helpful in getting the right measurements. The covers turned out beautiful! Highly recommend Comfort Works!”

Helpful Report

Posted 4 years ago

“I love my white-canvas slipcover for the Ikea Farlov chair. The canvas is soft and a nice, warm white and the quality of the craftsmanship is very good. There was a 5-week production/shipping time but well worth the wait.”

Helpful Report

Posted 4 years ago

“Orderd a velvet Ikea sofacover.The fabric felt and looked luxurious.The sawing was very well done and the fit on the sofa was very good.It arrived earlier than planned.I didn’t order a fabricsample so the colour darkgray was more bluegray and not so dark but I learned to like it after first chock.Can recommend to others.”

Helpful Report

Posted 4 years ago

“The slipcover is beautifully made and looks awesome! Thank you Comfort Works!”

Helpful Report

Posted 4 years ago

“Love, love, love it! The indigo velvet looks great in our living room and adds a touch of luxury it didn't have before.”

Helpful Report

Posted 4 years ago

“We ordered the Kino Ash fabric to cover an IKEA KRAMFORS sofa and footstool. Very pleased with the fabric - colour exactly as shown on the website - and quality of the product. Will order again when we need next to revamp our IKEA furniture!”

Helpful Report

Posted 4 years ago

Comfort Works is rated 4.8 based on 4,675 reviews