Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,676 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,676 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Comfort works are a fantastic company to buy your slip covers from, they are professional, friendly and helpful. Right from the start i have had a great experience. Once i ordered my covers i received emails explaining what stage the production was at. I was expecting 7 weeks but they arrived in under 4 weeks i got an email telling me they had shipped and they arrived the next morning by courier service. I am seriously over the moon with the covers and my sofas look amazing. The fit is perfect, the quality is beautiful and just love the colour. Everyone who has been in my house today has commented on how gorgeous the colour is (herringbone pebble) i received a personal note in my parcel thanking me from my order and they arrived beautifully packaged. I cant recommend them enough and will not hesitate to buy more covers if i decided to change my colour scheme. These sofas are the Farlov 3 x seaters from Ikea - my friend said they look like Laura Ashley and i have to agree. You really dont need to spend a fortune, best of all they are washable!! Thanks Comfort Works - very happy customer here!!”

Comfort Works 5 star review on 16th March 2018

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Posted 6 years ago

“My slipcovers are absolutely beautiful. They gave my old couch a fresh new look.”

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Posted 6 years ago

“Dealing with Comfort Works was a pleasure. Great communication and excellent customer service. Highly recommend this company and have told my friends.”

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Posted 6 years ago

“Fantastic customer service! A wide selection of fabric samples to choose from and beautiful workmanship on our chair slipcover! We are very pleased.”

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Posted 6 years ago

“Didn't expect it to came early was so excited and fit it the next day..there was one or two side a bit loose but its okay..thank you so much and many many thanks.”

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Posted 6 years ago

“We are very happy with the quality of construction provided by Comfort Works. Our chairs now add a fabulous new look to our entire living room and we couldn't be happier!”

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Posted 6 years ago

“Received order in a timely manner. Matched fabric swatch exactly. Easy to put on. Very good construction, zippers, velvet to prevent slipping. Like having a brand new sofa for a third of the price!”

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Posted 6 years ago

“Beware of this company's post sales service! I ordered cushion covers for a daybed with wedge bolsters for the back cushions. The buying process was easy and the responses were quick. When I received the three cushion covers the base cushion fit perfectly. The two back cushions were the wrong dimensions. I immediately emailed and sent images detailing what I ordered and what I received. A week and a half later and I'm asked to confirm that it was delivered? I sent images of it! Other reviews bring up issues with the cradle-to-grave customer service and I second those reviews. It is a horrible method of service and makes the customer completely dependent on another's person competence instead of the company as a whole. I normally will receive one message a day (so far its only been apologies without results) despite replying immediately. The prices of the covers are great and the quality is good but customer service is worth more and Comfort Works has failed miserably.”

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Posted 6 years ago

Hey Art, sorry for the slow reply. I've replied your messages on Facebook and by email but i didn't see your messages on Reviews.io. Hope we've resolved your concerns now, let me know if there's anything else.

Posted 6 years ago

“I ordered new cover for my KIVIK sofa bed. Covers for the sofa frame, under mat and back cushions fit perfectly. With all the zippers this sofa bed required. However, covers for my two sitting cushions are quite loose. Haven't washed the covers yet, so I can only hope that the Herringbone Pebble fabric won't change its shape too much after washing. Overall, I am satisfied with the order. I also love the fabric samples that I can order and feel before making up my mind.”

Comfort Works 4 star review on 12th March 2018

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Posted 6 years ago

Hi Alice Thanks so much for leaving your feedback and sharing your photo! We'll be in touch shortly regarding the loose seat cushion covers and get things sorted out for you :)

Posted 6 years ago

“The new cover for my Klippan couch far exceeded expectations. The fit, the fabric -- just wonderful! On top of that, the service is great. I can't believe how quickly my custom order was fulfilled. And, I loved being notified of progress each step of the way. From order through delivery I felt cared for -- imagine that from a business. Makes me wish I had more pieces to cover. Thank you Comfort Works!!”

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Posted 6 years ago

“The covers of my sofà are exactly what I Ask you!”

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Posted 6 years ago

“Beware if paying with PayPal - my PayPal account is linked to my credit card which I used to purchase my new covers. When the transaction appeared on my credit card statement the bank had charged me a $30 overseas transaction fee which I wasn't expecting as ComfortWorks is based in Melbourne and I'm in Sydney. When I queried the bank they told me that PayPal had requested the funds to be transferred to an account in Hong Kong. I queried with PayPal why the transaction had been processed through Hong Kong and they told me that was to do with the location of the seller. When I asked them to confirm the location of the seller as I believed it was in Melbourne, not Hong Hong, they wouldn't for privacy reasons and referred me back to ComfortWorks. ComfortWorks told me this had never happened to any of their customers before. I asked ComfortWorks to approach PayPal to investigate why this transaction had gone wrong. After many, many emails it transpired that ComfortWorks does indeed have a production facility in Hong Kong (where all the covers are actually made) and this is the likely reason that PayPal processed the payment via Hong Kong. I asked for ComfortWorks to either refund me the $30 fee or work with PayPal to correct the transaction to a domestic one so that the bank would refund the fee. Despite this request ComfortWorks just kept referring me back to my bank and I gave up and copped the $30. The covers themselves are really great and I'm very happy with them. Long story short if you are Oz-based and will be charged overseas transaction fees from your bank for a Hong Kong transaction, use a payment method that avoids this.”

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Posted 6 years ago

“Liebes Comfort Works Team. Vielen Dank für die Lieferung. Mein Kramfors-Sofa sieht aus wie neu. Es hat sich zu 100% Prozent gelohnt. bei Euch zu bestellen. Vielen Dank dafür.”

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Posted 6 years ago

“I love my slipcover! It’s very pretty. I love the welting, the pleats, the linen fabric, the ease in putting it on my IKEA loveseat. Easy to order, quickly made and delivered. It exceeds my expectations, I would absolutely order it again. Thank you!”

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Posted 6 years ago

“The loveseat cover I ordered is perfect. It is exactly the color I expected, and fits like a glove! I also enjoyed the friendly emails that informed me of my order's progress. I will definitely be back when it's time to cover my couch!”

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Posted 6 years ago

“We were informed of the order status every step of the way. And of course, the sofa cover fit beautifully!”

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Posted 6 years ago

“Great communication. Very helpful and kind service. Everything was a breeze, from ordering samples, ordering the cover, getting progress updates, to installation. And best of all... the covers fit perfectly and look beautiful! Thank you! I highly recommend Comfort Works.”

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Posted 6 years ago

“What you have is a great concept and thanks to you I didn't have to buy a new couch to give my interior a different look. Every part of the process went well from the purchase to the delivery and the slip cover fits amazingly well. The material is of great quality and was easy to put on”

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Posted 6 years ago

“Good communication. Good product.”

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Posted 6 years ago

“Fast, good quality, great!”

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Posted 6 years ago

Comfort Works is rated 4.8 based on 4,676 reviews