Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,674 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,674 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

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“We recently renovated our living room and our sofa was looking completely out of place. We came across the option of buying a cover. We were so surprised with the whole fit, quality and service by comfort works. We ordered Textured Weave Storm. It fits perfectly! they didn't cut any corners and it's very well crafted. The team kept us updated about the status and they also reimbursed the custom duty. We are so happy with the whole experience that before you dispose off your sofa, we highly recommend giving comfort-works a chance. Before we ordered from comfort-works we tried a sofa cover from a different online company and it was a disaster. But comfort-works did a fabulous job. Thanks a lot.”

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Posted 3 years ago

Hey there! Thank you so much for leaving us such an amazing review. We're thrilled to hear that you're enjoying your Stockholm's fresh look and that your experience with us was nothing short of pleasant. Thank you again for all your trust and support! :) - Mira from Comfort Works

Posted 3 years ago

“We just received our beautiful slip cover from Comfort Works. It turned our worn, 23 year old IKEA sofa (with good bones) into a new sofa. It’s now beautiful!!! We love the texture, the color, the feel, the fit of our new slipcover. Exactly what we wanted and exactly what was promised. In fact, we loved our entire experience with Comfort Works from ordering free swatches to questions about the fabric to communications during delivery. This experience make us want to buy more IKEA sofas with the knowledge that in the future we don’t have to worry about ordering slip covers from Comfort Works. We are so lucky to have found this company. Also we loved how our slipcover was packaged when arrived…great presentation and personal. Thank you Rachel. Please don’t change a thing. Keep up the great work for us folks who want to give a new look to perfectly good and old sofas. SAVE OUR LANDFILLS!!!”

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Posted 3 years ago

Hey there, Lisa! We can't thank you enough for leaving us such a glowing review. We're so happy to hear that you're enjoying your Varnamo's new look. Thank you again for trusting us with your slipcover and for all your wonderful support :) - Mira from Comfort Works

Posted 3 years ago

“Love my new clawproof velvet couch! Ning from Customer Service was very responsive and a joy to talk to with any questions and requests I had about my product. 100% Recommend.”

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Posted 3 years ago

Hey there, Polly! Thank you so much for your kind words. We're beyond ecstatic to hear that you're enjoying your Kivik's new look - we'll be sure to pass the message along to Ning. Thank you again for all your wonderful trust and support! :) - Mira from Comfort Works

Posted 3 years ago

“Beautiful quality. Better than I thought they would be. Look high end.”

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Posted 3 years ago

Hey there! Thank you so much for the kind words - we are beyond ecstatic to hear you're enjoying your new covers. Wishing you a wonderful day ahead! :) - Mira from Comfort Works

Posted 3 years ago

“We ordered replacement sofa covers from Comfort Works because our original ones were stained. Having had the Comfort Works covers on for only a matter of weeks, they became badly bobbled and saggy - see photos. We originally left a positive review although we were surprised at how thin the fabric was when it arrived. We should have trusted our instincts, because after a few weeks of use, it turned out that the tweed fabric we chose is totally unsuitable for sofa upholstery. Having raised our concerns with the Customer Services team, the best they could do was to offer us 50% off a replacement order. We feel that it’s totally unacceptable to expect us to fork out more money to replace what was effectively a shoddy, cheap and substandard product. We still cannot understand why they would sell a fabric that is totally unsuitable for upholstery! Apparently Comfort Works’ fabric warranty does not cover piling or bobbling. This is baffling because the sofa covers now need replacing entirely - they look 10 times worse than the stained originals!! All in all, we have been left feeling really disappointed and ripped off. We spent over £260 replacing the covers that have only been used for a few weeks. A complete waste of money! The Comfort Works website repeatedly boasts customer satisfaction, but in our experience, the service and products that Comfort Works provides are incredibly poor quality and the information on the website is completely misleading. Please think twice about ordering from Comfort Works!”

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Posted 3 years ago

Hi Mel, thank you for your feedback regarding the (Everyday) Tweed fabric. While bobbling is certainly not great to look at, this isn't a fabric defect for this fabric the you've selected and is also a known characteristic for cross-weave polyester fabrics, especially in parts where the covers get used or sat on more often - meaning to say where they receive the most friction. We're bummed that our offer to provide a set of replacement covers made using a different fabric with a discount was not acceptable. We believe this was already a really generous offer seeing that pilling isn't covered under our warranty. We still thank you for giving us a try and hope you'll be able to find an alternative solution to get your slipcover woes resolved.

Posted 3 years ago

“Good craftsmanship. Fits well. Looks good.”

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Posted 3 years ago

Hey there, Jeya! Thank you so much for the kind words - we're over the moon to hear that you're enjoying your Jennylund's new covers. Thank you again for all your trust and support! :) - Mira from Comfort Works

Posted 3 years ago

“Everything is in order! Order received before the estimated date when ordering.”

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Posted 3 years ago

Hey there! Thank you so much for leaving us a review. We're delighted to hear that your experience with us was nothing short of pleasant. Thank you again for trusting us with your covers and for all your support :) - Mira from Comfort Works

Posted 3 years ago

“I m delighted with my armchair covers. Excellent service. I ll definitely come back again with another order. Many thanks.”

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Posted 3 years ago

Hey there, Foster! Thank you so much for the kind words - we're so happy to hear that you're enjoying your Lillberg's new look. Wishing you a wonderful day ahead! :) - MIra from Comfort Works

Posted 3 years ago

“Materiale e dimensioni ottimi, spedizione velocissima Sono super super soddisfatta”

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Posted 3 years ago

“The whole experience was wonderful! The cover are just beautiful and fit perfectly, I’m thankful to their timely delivery and impeccable work!”

Comfort Works 5 star review on 1st October 2021

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Posted 3 years ago

Hey there, Supriya! Thank you so much for leaving us such a wonderful review - your Soderhamn looks absolutely amazing. We're beyond ecstatic to hear that your experience with us was nothing short of pleasant. Thank you again for trusting us with your covers and for all your support :) - Mira from Comfort Works

Posted 3 years ago

“I got swatches from several different companies, and the ones from Comfort Works came the fastest. CW comparable in price for quality- if anything from the other companies was cheaper, it wasn't great quality. And I know fabric because I am a seamstress! Our IKEA KRAMFORS couch is already 16 years old, the big question was how much longer do we want to keep it? We've been looking for a new one for a few years and haven't found one we like as much and that fits, so we shelled out for the performance fabric and it is SO. NICE. It's so much better than the cover that came with it, and I wish we'd done this years ago. The fit was perfect. it really feels like a new couch. I love it. TO be fair, it did cost more than the couch did (16 years ago). I think the KRAMFORS is an anomaly in its durability though.”

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Posted 3 years ago

Hey there! Thank you so much for taking the time to leave us such a wonderful review - your sofa is looking absolutely stunning. We're thrilled to hear that you're enjoying your new covers and that your experience with us was nothing short of pleasant. Thank you again for all your trust and support! :) - Mira from Comfort Works

Posted 3 years ago

“The new slip cover completely transformed our old Crate & Barrel playroom couch, eliminating the need to buy a replacement and creating more landfill waste”

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Posted 3 years ago

Hey there, Henkel! Thank you so much for the kind words. We're so happy to hear that you're enjoying your brand new covers. Thank you again for choosing us and have a great day ahead! :) - Mira from Comfort Works

Posted 3 years ago

“Je suis très satisfaite de ma nouvelle Housse . Le tissu est de très bonne qualité. Ce canapé convertible qui a 10 ans mais est en très bon état , a retrouvé l'éclat du neuf. Merci aussi au service client qui a été très réactif à toutes mes demandes. Je recommande ce site .”

Comfort Works 5 star review on 30th September 2021

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Posted 3 years ago

Bonjour Nicole ! Merci beaucoup pour vos gentils mots. Nous sommes ravis d'avoir pu vous aider à rénover votre canapé Ektorp ! :) Encore merci pour votre confiance et votre soutien. Bonne journée. Mathilde de Comfort Works

Posted 3 years ago

“So, where do I begin? I decided to get new slipcovers for my Crate & Barrel Sofa back in October 2020, yes you read that right, I just received the last email this morning closing my case. Nearly a year later. I’ve been dealing with these people for almost A YEAR. The person I was dealing with never once mentioned samples. Ignored me when I mentioned the discrepancies I found when measuring the sofa: “Thanks for doing the initial checks. The difference most probably lies in how we measure actually”- and from that day (15/10/20) when she confirmed that the measurements were “probably” ok it took almost a full month for my order to be even confirmed.Once my order arrived (it took two months) it was the wrong size, color and terrible quality. I’m talking inferior to Ikea slipcovers that is what I somehow was expecting as the bottom line. So if you want at least decent quality you have to get their most expensive fabrics, if you go with the basic ones you’ll be disappointed. And then is where the real fun began. Turns out my sofa model wasn’t one they had done before (obviously no one noticed while I was placing my order, it just shows how much this people know about sofas) so no previous reference for sizing. I was left with made to measure as my only option (not what I paid for) Never ending emails and measurements until I decided to just ask for a refund. In June I was given the option of a new set of covers based on some new measurements they now had, Or a full refund. I was stupid and willing enough to go with the measurements. Obviously, they didn’t match. So I once again sent the differences and guess what they said? “It’s probably ok” (this would actually be funny if it wasn’t by the fact that they are ripping so many people off). After thinking about it I decided that I wasn’t comfortable going through all of it again and get a second pair of ill fitting covers so I asked for my full refund WHICH THEY HAD OFFERED me. Now all of a sudden they can no longer do a full refund, only 70%. Which I now see -and based on all of these bad reviews- I’m one of the very lucky ones considering how many people are loosing their full amounts. Truly awful experience. If you are lucky enough to get your covers right on the first attempt then you’re good. Now if you happen to have ANY issue at all, even when being 100% their responsibility like in my case and you can just give up. Don’t be like me and waste time you’ll never get back trying to solve their mistakes. The people working for them and in particular the ones answering emails have no idea what they are doing. They have no regard for the environment all they want to do is to just send another set of covers without even taking a minute to think about how wasteful that is. Just thinking about all the wrong size covers they send, the amount of material going to waste, it’s disgusting. Most of us getting new covers are trying to be mindful of the environment by extending the life of our sofas just to realise that this company represents exactly the opposite, the culture of waste. And worst of all they lack any kind of integrity and are unable to keep their word and take responsibility. NEVER AGAIN.”

Helpful Report

Posted 3 years ago

Hi Johanna, thank you for reaching out to us. We're terribly sorry for how this has turned out. While the initial mixup was indeed regrettable, we did our best to resolve this with you over the past 9 months as it got complicated down the line. We really hoped that our offer for a free replacement would have solved this issue for you. Unfortunately, since this wasn't something you had agreed to, we had gone ahead and processed your refund. We understand that the refund does not solve your fit issue, but we thank you for your honest feedback and wish you well always. - Naomi from Comfort Works

Posted 3 years ago

“The contact person was very patient with me. Once the final measurements were in, it didn't take long at all to get my slipcover. I'm extremely happy with it. It fits very well, and the fabric feels nice to sit on! Attaching photo of my sofa in our living room/art studio.”

Comfort Works 5 star review on 29th September 2021

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Posted 3 years ago

Hey there, Julia! We can't thank you enough for leaving us such a stellar review - your space looks absolutely stunning. We're beyond ecstatic to hear that you're enjoying your brand new covers. Thank you again for all your incredible support and we wish you a great day ahead! :) - Mira from Comfort

Posted 3 years ago

“Exceptional service and quality! We are thrilled with our new slip cover. I had read the reviews and waffled. It can’t be that different I think. So I hire a local upholsterer. Provide the specs AND the original worn Crate & Barrel cover for cutting guide. Order the fabric online, pay local upholsterer (I’m so very clever) it runs around $500 total annnnnd it doesn’t fit. I live with it for a year as 5 star Comfort Works reviews pop up in my browser. Fast forward to arrival of Comfort Works Nomad Gray slipcover. Perfection. Concise gift bag with a festive bright red ribbon and a handwritten note offering help for any questions or issues. Slipcover fit like a glove. Comfort Works actually fit BETTER than Crate & Barrel slipcover (yeah I said it). Strong sturdy seams, not one loose string and the Nomad Gray is somehow soft to the touch. How? Durable and soft? We will be ordering from CW again for our larger version sofa in the main room. Absolutely 5 stars.”

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Posted 3 years ago

Hey there, Hetta! Thank you so much for leaving us such an amazing review. We're over the moon to hear that your experience with us was nothing short of pleasant. Once again, thank you for trusting us with your covers for all your wonderful support :) - Mira from Comfort Works

Posted 3 years ago

“This was my third order with Comfort Works, and I’m just as thrilled as I was the first time. This slipcover was for the IKEA Ektorp ottoman, and it fits perfectly. The fabric is beautiful and I know now how durable it is, having had four other items covered in it. My house is so delightful with the facelift the furniture received for CW! The other thing to mention is the attentive and thoughtful customer service— so rare these days. It was a sincere pleasure communicating with the representative, and that alone would bring me back. The whole experience with this company has been stellar. Highly recommended!!”

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Posted 3 years ago

Hey there! We can't thank you enough for leaving us such a glowing review - we're thrilled to hear that you're enjoying your Ektorp's new look. Thank you again for your continued support and we wish you a wonderful day ahead! :) - Mira from Comfort Works

Posted 3 years ago

“Parfait! Les housses vont parfaitement, très bonne communication avec le service client…c’est comme si j’avais un nouveau canapé 🥰”

Comfort Works 5 star review on 28th September 2021

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Posted 3 years ago

Bonjour et merci beaucoup pour votre retour et vos photos ! Votre canapé Milano est comme neuf ! Merci pour votre soutien et votre confiance :) A bientôt ! Mathilde de Comfort Works

Posted 3 years ago

“Great experience, fast delivery. The cover fits perfectly. Thanks”

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Posted 3 years ago

Hey there, Monier! Thank you so much for the kind words - your Nockeby looks absolutely stunning. We're beyond ecstatic to hear that your experience with us was nothing short of pleasant. Thank you again for all your support! :) - Mira from Comfort Works

Posted 3 years ago

“Slipcover is amazing!!! Fits better than the original ikea one. Looks like a brand new sofa, and so comfortable. Thank you Comfort Works!!!”

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Posted 3 years ago

Hey there! Thank you so much for the kind words. We're absolutely thrilled to hear that you're enjoying your Nockeby's fresh look. Thank you again for choosing us and for all your support :) - Mira from Comfort Works

Posted 3 years ago

Comfort Works is rated 4.8 based on 4,674 reviews