Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,675 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,675 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the Madison coal cover to replace the worn out, falling apart Ikea cloth on our Nockeby 3-seat cover, and I'm very happy with it! The cover fits on each cushion very well, the fabric is really soft, and the color works wonderfully in our home. I especially appreciate the little touches like tags inside of the covers letting me know which cushion it belongs to, and the inclusion of the USB cables. My wife was skeptical that a cover could make our couch "feel new" again, but I'm happy to say she is now a believer. Overall, great purchase. Would shop from Comfort Works again in the future.”

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Posted 4 years ago

“Just great! Explemary customer service & the chair looks fantastic!”

Comfort Works 5 star review on 26th March 2020

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Posted 4 years ago

“The quality is very good but my two couch cushions have zippers sewn on the wrong side and I am being blamed for my measurements and having to pay for the replacements as well as waiting months for these covers that I ordered in December. I will never use your company again.”

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Posted 4 years ago

Hello Melissa, My name is Ning and although we have never touched points before, I was privy to all the email conversations you have had with Samantha (making the order and finalizing the measurements) as well as Melvyn (your feedback issues with the zippers). I would firstly like to thank you for taking that leap of faith to buy slipcovers from us knowing you will have to do the measuring on your own, and then another thank you for all the measuring and remeasuring to get it right. I am glad the covers turned out great! From the photo you sent in, the frame fits well and the cushions look great. The only sore sight are the zipper placements - they are indeed not at the right place. After checking on the final draft of the measurements you provided Samantha, the very same one she sent to our seamstresses - unfortunately, you have given us the measurements with one tiny little error. You accidentally swapped B (where the zipper is supposed to be) with C (the depth of the cushion). But here's the thing, we are the sofa slipcover experts and I do agree with you that these little details should be checked by us. We missed this check, totally relying on your measurements and hence, this little kerfuffle happened. We are only human, me and you, and these human errors happen sometimes. :) At the end of the day, we'd love for you to get working covers (and aesthetically pleasing ones too) for your sofa. Would it be possible for you to continue to speak to Melvyn and work hand in hand to rectify our mistakes together? He is working on getting a better resolution for the cushions. Thanks for your time Melissa, I look forward to seeing a perfect set of covers for both your Pottery Barn sofa and loveseat. Cheers! Ning from Comfort Works.

Posted 4 years ago

“Hi Comfort Works, my name is Lorna Jackson from Inverness Scotland, I have just received my settee arm covers and I am absolutely delighted with them, see pic, once again - many thanks.”

Comfort Works 5 star review on 25th March 2020

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Posted 4 years ago

“Very easy process. Fantastic customer care. The end product was exceeded my expectations!”

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Posted 4 years ago

Mignon, thank you again and again! You were so easy to work with, getting measurements and making a slipcover for your sofa is such a breeze. So happy with the end result. Enjoy the covers and stay safe! :)

Posted 4 years ago

“Love our new couch cover! Great quality and heavy duty enough for my dogs. Happy!!”

Comfort Works 5 star review on 24th March 2020

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Posted 4 years ago

“Love, love, love my new cover!! Can't say enough about how perfect it is!! I love that cheat cheat tag inside to let you know what part of the couch it goes to!!!”

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Posted 4 years ago

“I initially couldn't get the covers to fit and was frustrated, but Chuck quickly responded to me and provided me with information that facilitated a perfect fit. Not bad for being thousands of miles apart. Therefore, I amend my previous curt input and raise the stars from one to five stars. Thanks!”

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Posted 4 years ago

“Turned out better than I hoped! Love the colour, great quality and excellent service. Thanks so much!”

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Posted 4 years ago

“They don't fit! One side is short and the other long.”

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Posted 4 years ago

Hey Fred! Sorry to hear about those issues and thanks for bringing this to our attention; we're only human and do make mistakes from time to time so let's figure out the best way to resolve this together. I see that you have sent a couple of emails into us last night and will get to them the soonest possible after reviewing your photos.

Posted 4 years ago

“Love the sofa covers! Affordable and fit perfectly!”

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Posted 4 years ago

“I am in love with my new slip covers. They fit perfectly and feel so soft. I got the performance velvet and they are exactly as I hoped. I had to wait 5 weeks instead of the 3-4 but I barely expected them to come in the time of coronavirus so it was a great surprise!”

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Posted 4 years ago

“a great service overall - easy to order samples, good selection of upholstery ranges and the final product arrived quickly, very nicely packaged and - most importantly - the comfort works' covers fit better than original manufacturer's own!”

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Posted 4 years ago

“Our experience with Comfort Works has been extremely satisfying, which is not to say it hasn't had a few bumps in the road. From the time we measured, re-measured, and received our covers, the staff at Comfort Works has been very responsive to our needs. The slip covers we had made for our Pottery Barn loveseat are beautiful. They fit like a glove, and make the 18 year old loveseat look brand new. We are very happy with the customer service and the quality of the product from Comfort Works, and recommend them without reservation.”

Comfort Works 5 star review on 21st March 2020

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Posted 4 years ago

“We love the slip covers. They fit perfectly and are high quality. Thank you.”

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Posted 4 years ago

“Amazing fit and finish”

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Posted 4 years ago

“Fabulous service! Quick and always kept update of the status of my order. Quality of the products order - EXCELLENT!”

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Posted 4 years ago

“Our new slip covers for our 18 year old IKEA couch and matching chair made them look like new for less than half the price of new pieces. Great quality and fit!”

Comfort Works 5 star review on 20th March 2020

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Posted 4 years ago

“I got my delivery with the expected item I ordered. Great job!”

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Posted 4 years ago

“Thank you for excellent service. Would recommend you any day. Good price and prompt delivery”

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Posted 4 years ago

Comfort Works is rated 4.8 based on 4,675 reviews