Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,673 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,673 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We love our slipcover! It fits perfectly and makes the couch look brand new. Our cats can’t scratch it, but they have tried several times. Customer service was super helpful and the cover arrived about a month after the order, even though it was a custom measurement!”

Comfort Works 5 star review on 16th May 2023

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Posted 1 year ago

Hey there, Kristina! It's so great to hear from you - the Pacific Blue looks amazing. Thank you so much for all your trust and support! :) - Mira from Comfort Works

Posted 1 year ago

“The delivery was very quick. The cover perfectly fits and the fabrics is of very good quality!”

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Posted 1 year ago

Hi there, Létienne! We can't thank you enough for your kind words :) - Mira from Comfort Works

Posted 1 year ago

“Perfecte hoes voor de lederen kramfors bank van ikea , zeer goede kwaliteit stof en binnen 5 minuten op de bank aangebracht . Ik had de bestelling binnen 1 week in huis .”

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Posted 1 year ago

“un SAV très performany...”

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Posted 1 year ago

“We couldn’t be happier with this! The transformation of our old IKEA couch is amazing—looks brand new. The entire process was easy, from ordering to covering the couch frame and cushions. I am so so pleased. Totally recommending this to others.”

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Posted 1 year ago

Hi there! Thank you so much for leaving us such a great review - we're thrilled to hear that you're enjoying your IKEA's new look. Have a wonderful day ahead! :) - Mira from Comfort Works

Posted 1 year ago

“Pedí una funda para un sofa descatalogado de Ikea, la atencion i los plazos de entrega fueron tal como me dijeron, i la funda es perfecta! Estoy muy contenta! Lo recomiendo 100%! Muchas gracias a comfort works”

Comfort Works 5 star review on 13th May 2023

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Posted 1 year ago

“Wow!!! Wow!!! Wow!!! We are so happy with our experience with Comfort Works!! Everyone is so incredibly helpful and so responsive!!! Sulaica was our amazing support person and she helped us with every detail of the process. We were having custom covers made -- and the measuring process can, at first, seem daunting -- but the system they have set up for it is very clear and organized -- so following it was not difficult at all -- and clearly it's worth the time it takes because our covers fit PERFECTLY!!! Once the final measurements are in - the entire process took us barely two weeks - from creation to delivery. Sulaica told me delivery usually takes about a week from where they are located to where I am in the US --- it took less! Our cover shipped out on Monday and arrive on Thursday!!! Pretty incredible!! -- All of this is so important and needs to be stated -- BUT -- the BEST part is ----- Our love seat looks AMAZING!!!!!! It's like a brand new piece of furniture - and the cover is SO well-made! We couldn't be happier with our experience with Comfort Work and our new slip cover. We HIGHLY recommend this company to anyone who is considering having a slipcover made. They are wonderful in every way!!!”

Comfort Works 5 star review on 12th May 2023

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Posted 1 year ago

Hey there, Kathryn! We can't thank you enough for leaving us such a wonderful review. We're over the moon to hear that your experience with us was nothing short of pleasant. Thank you again and have a great day ahead! :) - Mira from Comfort Works

Posted 1 year ago

“I am very happy with my covers. We had some fitting issues at first and I contact customer service and they started working to fix the problem. It took almost 2 months ( I was a little frustrated ) and after back-and-forth emails and measurements, they replaced the covers and they fit great!!!”

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Posted 1 year ago

Hi Carla, thank you for sharing your experience with us. We are so happy that we were able to get this sorted out for you - your sofa looks fantastic. Thank you again for your patience and for trusting us with your slipcover :) - Mira from Comfort Works

Posted 1 year ago

“Hi, One side was perfectly fit, but one side was unfortunately too small .”

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Posted 1 year ago

Hi Yael, thank you so much for leaving us a review and for bringing this to our attention. Would you mind sending us an email to info@comfort-works.com with a summary of your issue and some photos so that we can get it all sorted out? We look forward to hearing from you :) - Mira from Comfort Works

Posted 1 year ago

“Workmanship and material is beautiful! Covered a very large pottery barn comfort sectional perfectly. Had I ordered from pottery barn I would have had to pay three times what this cost and it looks just like theirs. It is also helpful they keep you informed during the process. It arrived a few days early and I will certainly order again in the future. Never have I written a review before but the product and company deserve credit!”

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Posted 1 year ago

Hi there, Michele! Thank you so much for leaving us such a thoughtful review. We're thrilled to hear that you're enjoying your Pottery Barn sofa's new look. Thank you again for trusting us with your slipcover and for all your wonderful support! :) - Mira from Comfort Works

Posted 1 year ago

“I had an amazing experience with Comfort Works. I am beyond satisfied not with just the product but also 5with the customer service I'd received. Melissa was very patient and easy to work with. She took care of me during when my stubborn old sofa was being difficult. I'm in now in love with my new living room! Thank you Melissa and to the entire team!”

Comfort Works 5 star review on 10th May 2023

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Posted 1 year ago

Hi Mona, thank you so much for sharing your thoughts! We're thrilled to hear that you're enjoying your Varnamo's new look :) - Mira from Comfort Works

Posted 1 year ago

“Very happy with my sofa slipcover. I chose the slate grey velvet and it looks just like the picture. I found the process to be very thorough and the end product is a great value vs buying a whole new sofa or getting a brand name slip cover. Thank you so much! I highly recommend giving this a try,.”

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Posted 1 year ago

Hi Jennifer, thank you so much for letting us know. We're over the moon to hear that you're enjoying your new covers. Thank you again for all your support and have a fantastic day ahead :) - Mira from Comfort Works

Posted 1 year ago

“Très bien satisfait de la matière et du rendu s ajusté Très bien faut forcer un peu dans les angles mais il lui faut le temps de se détendre”

Comfort Works 5 star review on 7th May 2023

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Posted 1 year ago

“Housse canapé Kramfors Ikea correspond tout à fait, s ajuste parfaitement, travail soigné! La couleur est très fidèle. Merci beaucoup”

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Posted 1 year ago

“La funda ha quedado genial!!”

Comfort Works 5 star review on 30th April 2023

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Posted 1 year ago

“Perfect fit, fast delivery👍”

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Posted 1 year ago

Hey there! Thank you so much for your kind words and have a wonderful day ahead :) - Mira from Comfort Works

Posted 1 year ago

“I can’t say enough good things about this company! I ordered two custom slipcovers for a beautiful but tired looking Ethan Allen sofa that I wanted to keep. Customer service walked me through the extensive measuring process - which was a bit scary as I was sure I’d make a mistake. It took a little while and some back and forth but it was totally worth it - once my covers when into production I had them in less than 2 weeks. I’m a US customer and international shipping took only 3 days. They are both beautiful and fit my sofa perfectly. I’d recommend ordering plenty of swatches before ordering - the fabric descriptions online are very accurate but it’s better to see and feel the swatches in person. Also, if you are having custom covers made, be patient with the process. It’s worth it. The measuring process seems tedious but it’s designed to make sure the covers fit well.”

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Posted 1 year ago

Hey there, Amy! We can't thank you enough for your kind words. We're so happy to hear that you're enjoying your new covers. Thank you again for trusting us with your slipcover :) - Mira from Comfort Works

Posted 1 year ago

“I’m based in France and it was my second order to the website. Very good assistance by email since I got an old ikea sofa (thanks to Lisa). I strongly recommend due to the quality and the service.”

Comfort Works 5 star review on 26th April 2023

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Posted 1 year ago

Hi Pereira, it's so great to hear from you! Thank you so much for your continued trust and support :) - Mira from Comfort Works

Posted 1 year ago

“Hello, I ordered the cover for the ikea Karlstad couch and need to say that the cover looks even better than original :) The garments are really nice and great to touch or sit on it and most important ist that it's fit like original! Would recommend it to everyone who is searching for a new 2nd. Life for his couch!”

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Posted 1 year ago

Hey there, Gasparovic! Thank you so much for leaving us such a great review. We're ecstatic to hear that you're enjoying your Karlstad's new look :) - Mira from Comfort Works

Posted 1 year ago

“Performance weave fabric is better than the sample piece. Slipcovers fit my 12-year-old pottery barn sofa perfectly. I recommend this company to anyone looking for a replacement cover.”

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Posted 1 year ago

Hi Joyce! That's so great to hear - we can't thank you enough for letting us know. Thank you for all your trust and support :) - Mira from Comfort Works

Posted 1 year ago

Comfort Works is rated 4.8 based on 4,673 reviews