Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,675 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,675 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

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“Very pleased with my sofa cover! Fits perfect & excellent quality A very good service & I highly recommend. Thank you”

Comfort Works 5 star review on 15th June 2020

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Posted 4 years ago

“We bought our covers for our Manstad Ikea sofa bed from ComfortWorks and we are delighted to say that we are in love with our sofa again. It looks smart, as new! The whole process was easy, we started with the samples. They arrived on time, there was a follow up email, but never pushy. After we choose the fabric (we went for the snug fit in Kino ash) we put an order. A couple of weeks later the package arrived in the time mentioned on their website, well packed and they update us on every step of the process. We did have some issues with the fitting, but the customer service was great and in the end we got a replacement . Ning deserves 5 stars. Always helpful, polite and friendly. Finally, thanks again Comfort Works team for our amazing cover and keep up with the great work!”

Comfort Works 5 star review on 14th June 2020

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Posted 4 years ago

Hey Iliete, super happy that the fit is perfect in the end. You were so helpful with the photos and measurements and thanks to you, we even did a little tweak to ours to ensure future fits are better! You're amazing! Stay healthy and enjoy the covers! :) Ning from Comfort Works

Posted 4 years ago

“Absolutely brilliant service covers fit so easy so pleased 😀 thank you 🙏”

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Posted 4 years ago

“A few months ago I took a look at my sofa, ottoman and chair and was sad - the fabric color just wasn't what I was feeling any longer. All of the pieces were in great shape so I didn't just want to get rid of them - lots of life left. I did some Googling and found Comfort Works and their great selection of fabric styles and colors. I found exactly what I was looking for. Comfort Works kept me updated on the status of my pieces as they were being created and then prepared for shipment - this was fantastic communication! My pieces arrived exactly as scheduled and perfectly pack and are incredible quality. I really like the inner tags on the pieces which clearly indicate what part of furniture the slipcover belongs with. My living room has been totally transformed and I am jumping for joy - it's exactly how I want it to look and feel! Thank you Comfort Works for an absolutely brilliant experience.”

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Posted 4 years ago

“Just put on my new covers. I bought a set of two for the two love seats at the cottage. The colour is perfect and so is the fit. They were reasonably priced for custom made covers. Much better quality than the original IKEA fabric which was yellowing. Great customer service including a lovely personalized note when they arrived, saying they hoped I enjoy them. I would highly recommend Custom Works to anyone!!! Thankyou!”

Comfort Works 5 star review on 13th June 2020

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Posted 4 years ago

Hey Ann! Wow, that is a looker for sure. :) We are over the moon that you love your new Comfort Works covers. Enjoy them! Ning from Comfort Works.

Posted 4 years ago

“Loved my Ikea strandmon chair but it was getting pretty grubby. These covers are a perfect fit and lovely colour. V happy.”

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Posted 4 years ago

“Absolutely perfect fit! Very well made. Thank you for my new slipcover.”

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Posted 4 years ago

“The covers are a great fit and color, we are really pleased with them. The attention to service, communication and progress updates was really good to so overall very happy!”

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Posted 4 years ago

“First, the customer rep who worked with me, Ning, was amazing! She was patient and when I struggled to measure things properly, she took the photos I had original sent and market what dimensions and angles needed to be measured. And when I didn't send them in immediately, she checked to make sure everything was all right. In other words, she held my hand through the whole process and was responsive, thoughtful, and extremely helpful. She made the experience top notch. And then the sofa cover arrived and I was thrilled. It is far, far better quality than the original from Pottery Barn. The material is soft and high quality. The workmanship is beautiful. And Comfortworks even sewed in a kick pleat. Our couch looks better than brand new. It looks better than what I could buy anywhere else. And the price was so reasonable. As you can tell, I'm thoroughly satisfied and will return again for their great work. Shout out to Ning, she rocks!”

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Posted 4 years ago

Hey Suzanne, thank you so much for your kind word, I am deeply humbled and so happy to hear that your experience with us has been nothing short of great. :) We hope to see you soon and get you more beautiful covers for your home. Stay safe and healthy with the family! Ning from Comfort Works. :)

Posted 4 years ago

“Parfait, deuxième commande pour ma part en deux ans (pour avoir un jeu de housses de couleurs différentes) et très heureux. les housses sont de très bonne qualité et très bien taillées pour mon canapé. Je commanderai encore sans problème.”

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Posted 4 years ago

“Perfect fit! My born-again sofa -- just what I needed for stay-at-home. The upholstery is excellent -- better than the original. Naoko's service was superb -- very professional. Feeling happy and satisfied. Thank you!”

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Posted 4 years ago

“The ordering and shipping process, together with the proactive communication and status updates were all good. Material quality and finishing of the covers also superior. My sad old sofa has sprung back to life.”

Comfort Works 5 star review on 12th June 2020

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Posted 4 years ago

Hey Iain, that looks amazing. Love that touch of contrast you have with the pillows on our covers! We hope you enjoy them and they will continue to serve you for a long time! :) Ning from Comfort Works.

Posted 4 years ago

“My chair slip covers are exactly as expected! I couldn't be happier with the feel, quality, and the speed of delivery of my order. Thanks for uplifting my outlook on my old chairs.”

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Posted 4 years ago

“The order process was straight forward, and, as a designer, the packaging is just lovely, professional, and welcoming. A nice personal touch.”

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Posted 4 years ago

“I love my new slip cover! Chuck really helped me with my order from the beginning to the end. It looks beautiful and fits perfectly. Your product and service is excellent! Duncan”

Comfort Works 5 star review on 11th June 2020

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Posted 4 years ago

“Absolutely love my new slip covers for our PB Comfort love seats. They are very well made and fit our love seats better than the original PB covers. We got the claw proof fabric so I can’t evaluate that yet but so far my cats are ignoring the new covers which was not the case with the original PB covers.The fabric feels like velvet great to relax on. All in all a 5 star purchase.”

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Posted 4 years ago

“Great customer service, but made in China, which although it doesn't mean an inferior product, you should be clear and open about where a product comes from. Good fit, but I wish I'd stuck with natural fabrics as the kino fabric is noisy and slightly plasticky/fake....not like linen at all.”

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Posted 4 years ago

“Very happy with the quality of fabric and fit of the cover for our IKEA Stockholm chair. Made a favourite chair look like new, and updated it nicely. Excellent, friendly customer service with all questions answered very quickly.”

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Posted 4 years ago

“I'm very happy with the new cover for my Ikea couch!!! I was kind of skeptical about how it would fit but I'm very impressed with the quality and fitting. It actually looks better than the original. I would definitely recommend Comfort Works to friends and family. Thank you for making my sofa look like a brand new one!!!”

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Posted 4 years ago

“I am so excited over my slipcover! It makes me happy that I can change my ikea sofa up with a new slipcover! Nice and clean! I love it! Very satisfied! I love the color too! Mine is the claw foot velvet taupe brown. It has a gray hue to it!”

Comfort Works 5 star review on 10th June 2020

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Posted 4 years ago

Comfort Works is rated 4.8 based on 4,675 reviews