Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,673 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,673 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

Write Your review

Tell us how Comfort Works made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered cotton loose covers for our two Habitat Chester sofas, whose original covers we were unable to find anyone to clean them, as the fabric contained viscose, which shrinks. The Comfort Works covers are great. They arrived surprisingly quickly, fit nicely, and the service was really helpful - the first set of covers had a problem with the way the velcro was stitched. Comfort Works responded straight away to my emails, and sent a new set of covers with the velcro issue sorted. Friendly, personable communication throughout. We have good-as-new sofas now with washable covers. I'm a happy customer!”

Comfort Works 5 star review on 13th March 2022

Helpful Report

Posted 2 years ago

Hey there, Clare! Thank you so much for leaving us such a great review. We're over the moon to hear that your experience with us was a good one. Thank you again for trusting us with your covers and for all your support :) - Mira from Comfort Works

Posted 2 years ago

“Beratung, Service, Lieferung und Ware top 👍”

Helpful Report

Posted 2 years ago

Hallo und herzlichen Dank für deine Bewertung. Jederzeit gerne wieder! - Simon von Comfort Works

Posted 2 years ago

“Top! J'ai l'impression d'avoir un nouveau canapé ! Merci Comfort Works!”

Comfort Works 4 star review on 11th March 2022

Helpful Report

Posted 2 years ago

“I searched forever for replacement slipcovers for my Crate & Barrel couch after our dogs destroyed the old ones, and then a friend told me about Comfort Works. I am so grateful that she did. The slipcovers fit perfectly and look great! I live in California and they arrived just a little over 2 weeks from the time I ordered -- about 2 weeks earlier than expected.”

Comfort Works 5 star review on 11th March 2022

Helpful Report

Posted 2 years ago

Hey there, Elizabeth! We can't thank you enough for leaving us such a thoughtful review - your Axis II looks absolutely stunning. We're thrilled to hear that you're enjoying your new covers. Thank you again for all your trust and support! :) - Mira from Comfort Works

Posted 2 years ago

“Comfort Works provides an excellent update to still-sturdy and trusted furniture. We got a new cover for our Ikea Härnösand seat, and it looks fabulous again. Delivery was a few weeks quicker then expected, the fit was very smooth and the result brightens up the room. Great value for money.”

Helpful Report

Posted 2 years ago

Hey there, Lambert! Thank you so much for the kind words. We're so happy to hear that your experience with us was nothing short of pleasant. Thank you again for trusting us with your slipcover and have a wonderful day ahead! :) - Mira from Comfort Works

Posted 2 years ago

“Great new covers for my Ikea Barkaby chair. Lovely hard wearing material which looks like linen. Tasteful terracotta colour looks fab, and sharp lines with piping. Thanks Comfort works!”

Comfort Works 5 star review on 10th March 2022

Helpful Report

Posted 2 years ago

Hey there, Claire! We can't thank you enough for the kind words. We're so happy to hear that you're enjoying your new covers. Thank you again for all your trust and support! :) - Mira from Comfort Works

Posted 2 years ago

“Oh my goodness. I got new slipcovers for my ikea couch and it has made a WORLD of difference. They’re a perfect fit. Beautiful fabric. Arrived much sooner than expected. I’m in love. Thank you Comfort Works!!!! You have a lifelong customer!”

Helpful Report

Posted 2 years ago

Hey there, Christina! We can't thank you enough for leaving us such a wonderful review - your Harlanda is looking absolutely stunning. We're thrilled to hear that you're enjoying your new covers. Thank you again for all your amazing support and have a great day ahead! :) - Mira from Comfort Works

Posted 2 years ago

“Absolutely beautiful! The order process was very simple and the delivery effortless. My slipcovers have literally transformed my sofa! The quality and fit is top notch and even though I never ordered a fabric swatch, the color was true to image on the website. Thank you so much.”

Helpful Report

Posted 2 years ago

Hey there, Tina! Thank you so much for leaving us such a stellar review. We're over the moon to hear that your experience with us was nothing short of pleasant. Thank you again for trusting us with your covers and for all your support! :) - Mira from Comfort Works

Posted 2 years ago

“We discovered Comfort Works online and were impressed with reviews we read. We were finding it impossible in Spain to find anyone to make a cover for our discontinued IKEA Ektorp sofa bed. We wrote to Comfort Works and received quick, helpful replies so we ordered our cover. Communications regarding the state of play with our cover and its dispatch were regular and in both English and Spanish and our package arrived safely and very promptly to our quite remote address in Andalucia. We are thrilled with the cover, the material and workmanship are excellent and it fits perfectly. Congratulations to you Comfort Works on your initiative to fill a gap in customer service by IKEA, who no longer make the sofa or covers for it, and thank you for making our perfectly serviceable, more than 15 year old sofa as good as new.”

Helpful Report

Posted 2 years ago

Hey there, Cheryl! We can't thank you enough for leaving us such a thoughtful review. We're thrilled to hear that you're enjoying your Ektorp's new look. Thank you again for all your wonderful trust and support! :) - Mira from Comfort Works

Posted 2 years ago

“They did their best to deliver on time. The work for my ikea sofa is really stunning”

Helpful Report

Posted 2 years ago

Hey there, Elhassan! Thank you so much for leaving us such a great review. We're so happy to hear that you're enjoying your Kivik's new feel. Thank you for trusting us with your slipcover and for all your support! :) - Mira from Comfort Works

Posted 2 years ago

“Great product, very well constructed. So impressed from start to finish!”

Helpful Report

Posted 2 years ago

Hey there, Mary Anne! Thank you so much for the kind words. We're over the moon to hear that you're enjoying your new covers. Have a wonderful day ahead! :) - Mira from Comfort Works

Posted 2 years ago

“Supers produits. Envoi rapide. Réception des colis au top. Les housses sont d’une qualité irréprochable.”

Helpful Report

Posted 2 years ago

“The process was so streamlined and customer service was amazing. I inquired via the website about getting a custom order as I was changing my old Ektorp with chaise to a sofa without the chaise (my dog chewed that section). I was going to trash the whole thing as it was old anyway, but instead opted to create a new cushion and order a new cover from Comfort Works. Jun was amazing via email, talking me through the process, double checking measurements to make sure everything was correct. I chose the claw proof rose velvet and it is so comfy and gorgeous! I’m so happy!”

Comfort Works 5 star review on 5th March 2022

Helpful Report

Posted 2 years ago

Hey there, Tricia! Thank you so much for leaving us such a great review - your space looks absolutely stunning. We're so happy to hear that you're enjoying your Ektorp's new look. Thank you again for trusting us with your covers and have an amazing day ahead! :) - Mira from Comfort Works

Posted 2 years ago

“I am extremely pleased with the slipcovers and friendly service I received. My Ikea Hagalund sofa bed and Ektorp ottoman look like new! The weave, look, and feel of the textured weave fabric is high quality, and the khaki color is perfect. I was very impressed with the superior craftsmanship. I wrestled with the sofa bed cover for some time because of the snug fit, but it was worth it the effort! Even my daughter said it's hard to believe they are slipcovers. I have one more Ikea Ektorp chair and ottoman to recover. I will definitely be back...I just ordered fabric samples!”

Helpful Report

Posted 2 years ago

Hey there, Susan! We can't thank you enough for leaving us such a stellar review. We're over the moon to hear that you're enjoying your new covers. Thank you again for all your trust and continued support! :) - Mira from Comfort Works

Posted 2 years ago

“Très satisfaite. Très bon suivi. Le paquet est arrivé tout petit, mais tout était bien plié. La couleur est exactement ce que j’attendais. Bonne qualité du tissu.”

Helpful Report

Posted 2 years ago

“When we received the cover for our Finnala sofa, one of the pieces was too short. Sulaica and her team worked with me to correct the measurement and sent me a new piece. The process took some time but when all was said and done, the cover now fits and looks very nice. Thanks Sulaica!”

Comfort Works 4 star review on 3rd March 2022

Helpful Report

Posted 2 years ago

Hey there, Susan! We're so happy that we were able to come to a resolution - your Finnala is looking absolutely stunning. Thank you again for trusting us with your covers and for all your support :) - Mira from Comfort Works

Posted 2 years ago

“Excellent service and communication, and outstanding fit and quality. Colour is perfect for my decor. I am absolutely thrilled!”

Helpful Report

Posted 2 years ago

Hey there, Janice! Thank you so much for the kind words. We're thrilled to hear that your experience with us was a great one. Thank you again for trusting us with your slipcover and have a wonderful day ahead! :) - Mira from Comfort Works

Posted 2 years ago

“I feel like I have a brand new couch now. My Crate and Barrel couch is 10 years old and I was getting ready to replace it all together but I found the Comfort Works site and went with a new cover instead - I definitely made the right decision. It looks and feels brand new and completely modernizes my living room. I was worried that going the cover route would mean you’d see loose fabric and people would be able to tell you just slapped some material on top of your old couch, but it fits perfectly and looks like it was made this way to begin with. I couldn’t be happier!”

Comfort Works 5 star review on 3rd March 2022

Helpful Report

Posted 2 years ago

Hey there, Kendall! We can't thank you enough for leaving us such a wonderful review - your Axis II is looking fantastic. We're so happy to hear that you're enjoying your new covers. Thank you again for all your trust and support! :) - Mira from Comfort Works

Posted 2 years ago

“High quality, but delivery took a while.”

Helpful Report

Posted 2 years ago

Hey there, Yana! Thank you for leaving us a review. We're ecstatic to hear that you're enjoying your new covers. Have a great day ahead! :) - Mira from Comfort Works

Posted 2 years ago

“I love it, the texture weave cream fabric (high traffic, dog friendly) perfect!”

Comfort Works 5 star review on 2nd March 2022

Helpful Report

Posted 2 years ago

Hey there, Jennifer! Thank you so much for your kind words. We're so happy to hear that you're enjoying your Nockeby's new feel. Thank you again for all your wonderful trust and support! :) - Mira from Comfort Works

Posted 2 years ago

Comfort Works is rated 4.8 based on 4,673 reviews