Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,675 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,675 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

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“Bin total begeistert. Superschnelle Bearbeitung und Lieferung. Ganz, ganz netter und schneller Kontakt zum Kundenservice, wenn es um Fragen rund um die Bestellung geht. Qualität und Preis stimmt. Rückerstattung der Zollgebühren sehr schnell und unkompliziert. Werde immer wieder und nur hier bestellen, wenn es um Möbelstoffe und Überzug geht.”

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Posted 3 years ago

Es freut uns, dass du so zufrieden mit uns bist. Gerne stehen wir jederzeit zur Verfügung, wenn es Fragen gibt :) - Simon von Comfort Works

Posted 3 years ago

“Je viens de recevoir mes housses pour mon canapé manstaad ikea couleur vert/taupe d origie pas tout jeune mais en très bon état donc hors des question de jeter. Depuis longtemps je voulais changer la couleur pour du gris car j ai changé ma déco il y a qq annes, et j ai longtemps hésité à commande chez comfort works à cause du prix. Je me suis lance en janvier j ai opté pour un gris plutôt foncé car moins salissant et résistant car j ai 2 chats ! Mais il y avait d autres tissus plus clair plus doux etc mais avec mes 2 félins je le sentais moyen ! J'ai reçu mes housses semaines dernière très bien emballée, fait un petit lavage rapide avec un parfum adoucissant et installé de suite : le résultat est bluffant ! Le service client au top il répondent très rapidement et envoient les échantillons de tissus sur demande. Merci confort works !”

Comfort Works 5 star review on 14th March 2021

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Posted 3 years ago

Bonjour, Merci beaucoup pour votre avis. Nous sommes ravis que vous soyez satisfait! :) Belle journée à vous et à bientôt! Mathilde de Comfort Works

Posted 3 years ago

“Close to perfect fit and quality fabric! Very satisfied!”

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Posted 3 years ago

Thank you!

Posted 3 years ago

“My slipcover for an Ikea Chair and Ottoman is a great a fit and the color and fabric are exactly like the swatch promised. It came beautifully packaged and was quite easy to put on - with a little muscle required to get the cushion covers on which make them fit nice and snug. Customer service was great throughout the process - ordering, status updates, ship notifications and follow up once arrived. Would definitely use again.”

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Posted 3 years ago

Thank you for taking the time in providing us with this awesome review! We look forward to serving you again.

Posted 3 years ago

“Very pleased with my order. Good quality. Same as described on the website. I had information updated about the status of the order all along. A serious company and good customer service . Muchas Gracias”

Comfort Works 5 star review on 13th March 2021

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Posted 3 years ago

Thank you for the kind review! We look forward to serving you again.

Posted 3 years ago

“Perfekte Beratung und Ausführung. Passt perfekt! Danke”

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Posted 3 years ago

Besten Dank für die netten Worte! Jederzeit wieder!

Posted 3 years ago

“The slip covers we ordered, which were labelled "snug" and were for a standard Ikea couch style, came extremely baggy, in one case with over an inch and a half of slack. Reporting the issue to Comfort Works has led to an increasingly frustrating chain of more and more information they ask from us in email after email, when all of it could easily have been asked up front. It feels like an attempt to either frustrate us out of responding, or pushing it past the return window, either way a slimy way of getting out of offering a refund for a product that was effectively defective. We will never be ordering from Comfort Works again.”

Helpful Report

Posted 3 years ago

Hi Lori, I have taken a look at your ticket and see that our colleague, Jun is currently handling your complaint. Rest assured, he is doing everything he can for you according to our Standard Operating Procedures for cases such as yours, and please don't worry about the process timeframe. We do not do returns, but as long as the report was made within the 30-days of receipt and all supporting photographs/measurements are provided, you will be taken care of to the best of our abilities as agents. We sincerely hope for your patience during this process as we look into the matter. Thank you. Best, Samantha T. from CW.

Posted 3 years ago

“Merci et félicitations pour tout ! Le service, la fiabilité de l'exécution et du rendu du travail formidablement bien fait. C'est tellement rare de nos jours d'avoir des fournisseurs comme vous ! Ne changez rien vous êtes parfaits et je reviendrai vous voir . BRAVO!”

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Posted 3 years ago

Bonjour Bernadette! Merci beaucoup pour votre retour :) Nous sommes très heureux que vous soyez satisfaite ! A bientôt j'espère et belle journée à vous. Mathilde de Comfort Works

Posted 3 years ago

“Covers arrived yesterday and were a perfect fit. Material was good quality. Couldn’t have hoped for more. Very happy!”

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Posted 3 years ago

Thank you! They look awesome!

Posted 3 years ago

“Fits perfectly and looks great!”

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Posted 3 years ago

Thank you!

Posted 3 years ago

“I’m so thrilled with my slipcovers. They look terrific and and are easy to care for. I’d absolutely order from Comfort Works again.”

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Posted 3 years ago

Thank you! We look forward to serving you again.

Posted 3 years ago

“Slip covers are made well. They fit my 2 chairs well, but not perfectly. The Velcro strips do not line up with the original chair, and there is a stitched gathering of material on one corner of one of the chair covers ordered. I waited over 6 weeks for the covers and the color of material I had ordered was much more teal/blue than jean/navy blue. That was disappointing.”

Helpful Report

Posted 3 years ago

Hi Amy, we're very sorry to hear of that! We'll be reaching out to you via e-mail the soonest to look into resolving this for you.

Posted 3 years ago

“Love this cover! Fits great and looks like a new couch.”

Comfort Works 5 star review on 12th March 2021

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Posted 3 years ago

Thank you! They do look awesome!

Posted 3 years ago

“The slipcovers exceeded my expectations. They are very well made, lined, fit my couch perfectly, were easy to put on, and look very expensive. The color matched the pictures on the website. (I purchased the emerald green.) I would absolutely recommend buying from Comfort Works and plan on buying another slipcover for a chair.”

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Posted 3 years ago

Thank you, Eileen! We look forward to serving you again!

Posted 3 years ago

“The covers are fantastic, fit perfectly. The chairs look better than when they were new! Thank you”

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Posted 3 years ago

Thank you!

Posted 3 years ago

“the covers are great ! workmanship, fabric snd material are impressive - our sofa is rejuvenated :)”

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Posted 3 years ago

Thank you, Mark!

Posted 3 years ago

“Our couch looks brand new. You can’t tell it’s a slip cover. Our whole apartment feels cleaner and comfier. I highly recommend.”

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Posted 3 years ago

Thank you! They do look great in your living space!

Posted 3 years ago

“Service super, Preis / Leistung super, Qualität, Verarbeitung und Farbe super, Bezüge passen perfekt. Besonders toll ist die Möglichkeit, für das Kramfors Ledermodell passende Bezüge nur für die Sitzflächen bestellen zu können, das geht bei anderen Anbietern nicht. Die Lieferzeit von ca 6 Wochen ist verschmerzbar bei diesem Produkt, Zollabwicklung wurde mit Vorleistung durch den Paketlieferservice erledigt, ich musste nichts tun. Wenn es soweit ist, werde ich wieder bestellen. Mein altes Sofa schaut jetzt wieder richtig gut aus.”

Comfort Works 5 star review on 11th March 2021

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Posted 3 years ago

Dein Sofa sieht wirklich toll aus und es freut uns, dass du rundum zufrieden mit unserem Service bist - dann haben wir alles richtig gemacht :)

Posted 3 years ago

“Friendly people, great communication, and follow up. Slips are better quality than I expected. I was going to buy a new couch, but now I don't need to! Saved my back--it would have been a real backbreaker to move the couches up and down the stairs.”

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Posted 3 years ago

Thank you, Ray! It has been a pleasure serving you :). - Best, Samantha T. from CW.

Posted 3 years ago

“I ordered a brown "leather" cover for my Ikea Poang. The process from order to deliver took about 6 weeks (as they originally estimated), and they kept me updated throughout. In the end FedEx delivered the package to the wrong address (entirely FedEx's fault), and Comfort Works' customer service was very helpful in getting it resolved, even though it wasn't their fault. The product is great, and is seems very well made. It instantly improved the chair. Highly recommended!”

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Posted 3 years ago

Thank you for the awesome review and for being so patient throughout the process, and hiccup in delivery. We're thrilled that it has been sorted and that you're satisfied :). - Best, Samantha T. from CW.

Posted 3 years ago

Comfort Works is rated 4.8 based on 4,675 reviews