Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,675 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,675 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So very impressed with our new covers! The whole process was super easy and efficient. Thanks”

Comfort Works 5 star review on 8th January 2021

Helpful Report

Posted 4 years ago

“These were fantastically made. I’m so glad we ordered. It really upgraded the chairs.”

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Posted 4 years ago

“So impressed with the fit, quality and ease of my new covers! Thank you Comfort Works!!!”

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Posted 4 years ago

“I am in love with the slip covers that I got from Comfort Works. It is SO soft and clearly high-quality materials. On my old Ikea slipcover, the frame cover (under the cushion part) had cheap plastic-y fabric that ripped easily; the Comfort Works alternative had soft, velvety fabric instead. Couldn't recommend enough and am thankful for the thoughtfulness of those little details.”

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Posted 4 years ago

“Comfort Works sent me immediately other samples that arrived in three days after the first ones got lost.”

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Posted 4 years ago

“My new covers look great at a price I could manage. I had a few custom orders and was in frequent contact with customer service about measurements. The order took a very long time, probably due to the pandemic and this I took one star off.”

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Posted 4 years ago

“It fits very well the Couch, the product is good, very good service as well”

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Posted 4 years ago

“Material images are shown accurately online. Price is excellent for quality. I will buy multiple chair covers so I can change out seasonally. Delivered very tidy, clean and organized in the package.”

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Posted 4 years ago

Thank you Amy! Glad to be of service :).

Posted 4 years ago

“Amazing quality material. Fits our sofa perfectly and has changed the look of the room completely! Thank you very much, will buy some more covers soon :)”

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Posted 4 years ago

Awesome, Monica! Thrilled to be of help :).

Posted 4 years ago

“My chair is perfect now that I’ve got the Comfort Works slipcover. It fits like a glove and the velvet is comfy and pretty.”

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Posted 4 years ago

“Great result, quick delivery, just love it!”

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Posted 4 years ago

“These covers fit perfectly and look fantastic! An easy, affordable way to upgrade old Ikea furniture!”

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Posted 4 years ago

“Alles super! Schöner Bezug. Bin voll zufrieden.”

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Posted 4 years ago

“I was really impressed by this company, the quality of material and colour is perfect and accurate to what was promised. Staff were friendly when I made inquiries and very helpful. Would definitely recommend this to anyone thinking of bringing new life to their couch.”

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Posted 4 years ago

“I ordered a new cover - Kino Navy with piping - for my IKEA Norsborg sofa. It's a two-seat couch with chaise attachment (3 seats total) and arm rests. The original cover was approximately 4 years old and had seen its fair share of wear and tear. I contacted Comfort Works to help me get the correct replacement cover and their customer service is incredible. I was able to order a sample of 10 fabrics for $5 before placing my final order. This is a must for anyone considering a new cover. The look and feel of the fabrics is pretty accurate in the online images, but having the real thing in hand is important. Comfort Works made sure I ordered the right cover, and they sent me a PDF of the IKEA instructions so I'd be able to replace the cover when it arrived. The cover shipped on time (approximately 4-5 weeks) and arrived in a nice condensed box. Replacing the cover was very easy and everything fit like a glove - from the couch frame to the cushions. My couch now looks brand new! The piping of the Modern cover (vs. Urban) makes the couch look so much nicer. The fabric texture, quality, and color is beautiful and definitely seems like it will hold up to all we throw at it (we let our dog on the couch). This cover was definitely worth the price and kept an otherwise great couch out of the landfill. 10/10 recommend Comfort Works.”

Helpful Report

Posted 4 years ago

Oh my gosh Arielle, thank you for such awesome feedback! Indeed, we're fans of how piping makes furniture look much more structured and modern. We're sure Naomi, your friendly CX agent, would be delighted to know you're satisfied with the products and services. The Kino is indeed a durable fabric. In case you missed it, here is also the fabric care guide for your reference: https://comfort-works.com/en/content/fabric-details-care-guide-73/

Posted 4 years ago

“I had such a pleasant experience ordering my couch covers from comfort works. I was extremely nervous but hopeful. They worked with me in getting the right measurements, triple checked. Kept in touch. Price seemed fair for the work and the quality. Love this, a great way to getting a refresh on the look, and give my Og couch covers a break! Feels great to now have two options. Thank you”

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Posted 4 years ago

Thank you for taking the time in sharing the good experience! We're so glad the slipcovers gave your room a sprucing up, and most importantly - that you are satisfied with the products! Happy new year :).

Posted 4 years ago

“Our covers arrived quickly and efficiently. We got them all on in less than an hour — and our sofa looks brand new! We love it!”

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Posted 4 years ago

Thank you! That's great to hear :).

Posted 4 years ago

“Bought a cover for my karlstad chair. Lovely material and a reasonable fit although seat cushion could have done with being a snugger fit. Happy enough with my purchase but would like to worn other UK buyers of the import duty charges I received which were £35 on top of delivery charges. Just something to be aware of.”

Helpful Report

Posted 4 years ago

Thank you for taking the time in sharing! We have looked into this and see that our colleague, Melvyn is in touch with you regarding the import fee reimbursement. We sincerely hope this helps.

Posted 4 years ago

“They product I thought I ordered was not the product I received. I wanted a green velvet club chair cover and received what appears to be a cover for a chaise lounge. The back is much too short for my chair. For some reason 2 seat covers were included, one very big like for a chaise. The items are beautifully made and fabric great but I am having to pay $400 to have it all restyled. Not a good experience”

Comfort Works 1 star review on 4th January 2021

Helpful Report

Posted 4 years ago

Hey Sharon! Oh dear, that doesn't sound right at all. You've ordered the IKEA Barkaby armchair and that is definitely not a chaise lounge. Please allow me to have a look at the slipcovers you've received and help you sort this out. I will be sending you an email shortly. Happy New Year, and stay safe. :) x Ning from Comfort Works.

Posted 4 years ago

Hey Sharon, thank you for taking the time to send the photos over. We are bummed that the issue was not a fit issue but actually a wrong purchase on your end. Our IKEA Barkarby armchair slipcover not fitting on the off-brand club chair is quite unfortunate but all our slipcovers are made especially for their brands only. Nonetheless, we are glad to hear a seamstress is on the way to help fit the slipcovers in our beautiful Velvet Emerald on to the chair. Stay safe! x Ning from Comfort Works.

Posted 4 years ago

“Mostly everything is good. The only thing about the slip cover for my IKEA sofa is that the corners are too “squared” and the actual cushions are more of a rounded corner. Making a small amount of fabric extra at the corners.”

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Posted 4 years ago

Comfort Works is rated 4.8 based on 4,675 reviews