Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,675 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,675 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They look amazing- exactly the change I wanted, and the customer service was exceptional! Now saving to change all the chair covers in my house...”

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Posted 4 years ago

“Mi sofá ya no era presentable hace rato... Lo compré en Ikea hace casi 10 años y ya no se vende más alli, ni tampoco venden fundas así que encontrar a Comfort Works fue un milagro. Por mucho menos de lo que vale un sofa nuevo o retapizar mi pobre sofá, Comfort Works me ha ayudado a dejarlo como nuevo. Parece otro sofa, las fundas son de fácil colocación y lavables a máquina. Lo mejor de todo, no tuve que tirar mi sofá que no es algo fácil de hacer... Mil gracias a Alejo que me ayudó muy amablemente durante todo el proceso y gracias a Comfort Works, de seguro repetiré.”

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Posted 4 years ago

“A very nicely made piece to fit a large and irregular sofa bench. Fabric was exactly as described.”

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Posted 4 years ago

“Wir haben lange überlegt wie wir unsere alte Ikea Couch wieder schön machen können.Wir Lieben sie so. Dachten sogar daran sie selber zu beziehen. Stoff über Sitzkissen spannen...fest tackern...fertig :) Hatten die Risse der alten Couch immer mit Decken abgedeckt was super nervig war. Bin dann im Internet bei der Stoffsuche über Comfort Works gestolpert. Beste Entscheidung!!! Super Kunden Service! Meine Mails wurden immer schnell beantwortet. Es hat auch alles super geklappt von den Stoffproben bis zum beziehen. Hab sogar im Nachhinein die 4€ zurück gebucht bekommen da ich meinen 4€ Gutschein vom Porto der Stoffproben nicht mehr gefunden hab. Unser Paket kam problemlos mit DHL und die Gebühr von €33 wird erstattet. Wir sind super happy mit den neuen Bezügen. Sieht aus wie eine brandneue Couch. Und die Qualität is super und sehr sauber genäht. Aktuell haben wir sie anders gestellt da haben wir aber öfter durchgewechselt. 5 Sterne alles top :)”

Comfort Works 5 star review on 29th February 2020

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Posted 4 years ago

Hi Christina, lieben Dank für deine super Bewertung und die Fotos! Toll, die Verwandlung deines Sofas zu sehen, wir freuen uns dass du zufrieden bist.

Posted 4 years ago

“We love our covers. They’re for my daughter’s playroom and despite being jumped on and rolled over everyday by a toddler they still look brand new. This company has the most amazing customer service. They’re really lovely people and the covers are really high quality and fit much better than the original IKEA covers. Thank you again and again.”

Comfort Works 5 star review on 28th February 2020

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Posted 4 years ago

“Love my new slip covers so very much. The color brightens up my room. They fit perfectly and so soft and comfy. I can’t believe I was able to update my family room so affordably.”

Comfort Works 5 star review on 23rd February 2020

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Posted 4 years ago

Hey Heather! We really appreciate you taking the time to share your feedback with everyone! I'm glad you loved our Performance Velvet Turquoise on your Ektorp set! Thanks again! :)

Posted 4 years ago

“Highly recommended - fast and really friendly costumer support and I also received nice sofa covers in a very good quality! Looks wonderful!”

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Posted 4 years ago

“I was very pleased with the whole process. Omar was helpful and responsive. The finished product- for 2 separate pieces of furniture- is beautiful and exceeded my expectations. A 20 year old couch looks brand new and stylish. My husband is happy to have saved the money I wanted to spend on a new couch. And I am delighted to have a couch that looks terrific and is easy to clean!”

Comfort Works 5 star review on 21st February 2020

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Posted 4 years ago

Hey Alexia! Performance Velvet Indigo looks absolutely stunning on your sofa! Thank you for your kind words. :)

Posted 4 years ago

“Meine Erfahrungen mit der Bestellung eines maßgefertigten Lederbezuges für einen großen Hocker: Erst war ich skeptisch. Ein Unternehmen in Australien welches in China produziert? Was wenn es Probleme gibt? Aber desto mehr ich mich damit beschäftigte, umso sicherer wurde ich. Anfragen wurden kurzfristig (sogar auf Deutsch) beantwortet. Ein Stoffmuster ging mir auf Anfrage kurzfristig zu und die dafür berechneten 4 € bei Auftragserteilung wieder erstattet. Es gabe gute Hilfestellung und auch Betreuung beim Maßnehmen und den Wünschen zum Bezug (in meinem Fall ein innen liegendes Klettband zum besseren fixieren des Bezuges am Hocker). Schließlich habe ich bestellt und konnte Online in meinem Kundenkonto den Stand der Bearbeitung verfolgen. Wegen der chinesischen Neujahrsferien und der zwischenzeitlich eingetretenen Probleme bezüglich des Corona-Virus dauerte es zwar etwas länger aber dafür hatte ich Verständnis. Die Zahlung erfolgte per Paypal und war damit über Paypal abgesichert, was mir wichtig war. Der Versand erfolgte dann per DHL Express und dauerte nur zwei Tage von der Absendung bis zur Ablieferung per Express-Kurier. Mit dem gelieferten Produkt bin ich voll und ganz zufrieden. Sauber verarbeitet und paßgenau. Die Haptik des Leders ist sehr angenem und es gibt auch keine unangenehmen Ausdünstungen. Anzumerken ist noch, dass der Zoll das Paket offensichtlich mit einem Teppichmesser beschädigt hatte. Aber obwohl der Schnitt tief war, war der Bezug selbst unbeschädigt. Das lag alleine daran, dass das Produkt extrem gut verpackt war. Ich füge einige Fotos bei. Darauf sind noch einige transportbedingte Falten sichtbar, die sich aber, wie die ersten 24 Stunden zweigen, von selbst aushängen werden. Auch habe ich den Bezug unten noch nicht umgeschlagen und mit dem Klettband fixiert. Damit warte ich bis die Falten verschwunden sind. Ich bin rundum zufrieden, danke vor allem Sarah Dettlaff für ihren jederzeit schnellen und hilfreichen Support und kann aufgrund meiner Erfahrungen Comfort Works sehr empfehlen.”

Comfort Works 5 star review on 18th February 2020

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Posted 4 years ago

Hallo Heinz-Jürgen, herzlichen Dank für die tolle und ausführliche Bewertung, es hat mir Spaß gemacht, gemeinsam mit dir eine Lösung für deinen Hockerbezug zu erarbeiten. Schön, so ein tolles Ergebnis zu sehen! Wie bereits per Email besprochen, kann der Bezug vorsichtig mit einem Handtuch zwischen Leder und Bügeleisen gebügelt werden, um die letzten Falten zu entfernen, sollten sie sich nicht von allein aushängen. Viel Spaß mit dem neuen Bezug und hoffentlich bis bald mal wieder! Sarah von Comfort Works

Posted 4 years ago

“I have a Pottery Barn Basic sofa that's about 20 years old. Time and pets had taken their toll on the loft of my cushions, so I wasn't expecting perfection with a replacement cover. However, I was extremely pleased with the fit and quality of the slipcover from Comfort Works. I was expecting the covers to be pretty wrinkled when I received them from being folded for shipment, but they were nearly perfectly pressed. They went on easily and even included the velcro piece that helped fit the sides under the rolled arms. The fabric exceeded my expectations for quality and the stitching is perfect. I had to make a switch from my original Pottery Barn velvet to the Comfort Works Everyday Tweed fabric and even though I ordered a swatch, I was pleasantly surprised that the fabric was not thin and cheap feeling. The minute I took it out of the package I thought, "oh this is nice." I had some communication with the company while my order was in process and I am very pleased with the level of responsiveness I received from them. The slipcover is shipped from China and only took two days to get to me in the US once it was shipped. The shipper also followed my directions for where to leave the package. For what I received, the price is well worth it. Pottery Barn charges 3 times as much and I can no longer get a color to match my decor from them. Comfort Works had a nice selection of fabrics and colors. I would recommend a slipcover from Comfort Works for anyone with a Pottery Barn Basic sofa.”

Comfort Works 5 star review on 16th February 2020

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Posted 4 years ago

Hello Jennifer! Kitty cat feels right at home on your new PB slipcovers in Kino Natural! We are happy you guys love it! :)

Posted 4 years ago

“Great service! My original leather slipover did not fit perfectly. Comfort Wors whent above and beyond to help me free of charge. I am now a very happy customer can vouch for Comfort Works. If i could give more that 5 stars i would, ****** Excellent”

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Posted 4 years ago

“Hat alles super geklappt, schnelle Lieferung und gute Qualität.”

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Posted 4 years ago

Lieben Dank für die Bewertung, es freut uns dass du zufrieden bist!

Posted 4 years ago

“Great customer service - Omar was on hand to answer all my questions. Leather was a good match for my existing kramfors couch..(had to replace the cushion covers after my kid threw up on it) The new leather is a bit softer - not sure if it will hold up for the 12 years that I've had the couch for so far - but only time will tell. For now, very happy with the result. Also - it was an impressive delivery....payment was accepted monday morning (13th) and delivered to my door the following monday (20th).”

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Posted 4 years ago

“I am happy with the sofa cover itself but not really happy about service... I was charged extra 24GBP "import charge" and I would appreciate if this information was more visible for customers when at the final point of purchase.”

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Posted 4 years ago

Hey there! Thanks for your feedback and sorry to hear about the less-than-satisfactory experience. We actually do try to practice transparency and inform our customers about import duties (where applicable) at checkout, as well as sending another email post-purchase about this. We also state that we reimburse this (up to 60GBP) upon sending us a receipt so we'd like to think we've got you covered. Should there be anything else we can do to improve our efforts nevertheless do let us know. Hope to hear back from you soon!

Posted 4 years ago

“Grosse Auswahl, unkomplizierter Bestellungsablauf, Schnelle Lieferung, sehr gute Verarbeitung”

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Posted 4 years ago

Herzlichen Dank für die tolle Bewertung und viel Spaß mit dem neuen Bezug! :-)

Posted 4 years ago

“These covers are wonderful. Thanks so much for providing what was advertised!”

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Posted 4 years ago

“Great experience! I got a good impression when ordering fabric swatches, which came quickly and were of very good quality. Subsequently ordered two slipcovers for two IKEA Ektorp couches. The one pull-out sleeper sofa is no longer manufactured by IKEA, so an after-market slip cover was my only option. So thankful that the IKEA customer service desk representative at my local IKEA in Baltimore suggested Comfort Works. Tons of choices for fabrics. I received my order much more quickly than I would have expected. They fit perfectly and look great. Thanks!”

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Posted 4 years ago

“I ordered replacement covers for an old Ikea armchair and sofa bed in Everyday Tweed Grey. My order arrived within 3 weeks (here in Canada) and everything fit, looks and feels great. Thank you Comfort Works :-) ”

Comfort Works 5 star review on 19th January 2020

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Posted 4 years ago

Hey Ioana! We are absolutely thrilled that you love them! Thank you for the kind words. :)

Posted 4 years ago

“We bought two chairs from IKEA for our house in France. We saw from the IKEA catalogue that loose covers were available, but when we asked IKEA in London, they said that they did not do them. So we ordered them direct, they arrived very promptly and are an excellent fit. We are very pleased with them, and with the service that we received.”

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Posted 4 years ago

“I ordered replacement covers for an old Ikea chair and sofa, which arrived within 2 weeks. They look great and are much better quality than the original Ikea covers.”

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Posted 4 years ago

Comfort Works is rated 4.8 based on 4,675 reviews