Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,673 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,673 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So happy with our purchase from Comfort Works. We are still so amazed at the quality. We would absolutely buy from them again and may do just that when we want to change our look!”

Comfort Works 5 star review on 2nd March 2022

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Posted 2 years ago

Hey there, Sara! We can't thank you enough for leaving us such a stellar review. We're thrilled to hear that you're enjoying your Axis II's new look. Thank you again for trusting us with your slipcovers and have a wonderful day ahead! :) - Mira from Comfort Works

Posted 2 years ago

“Ich bin begeistert, der Bezug passt haargenau und sieht einfach top aus. Er ist tadellos verarbeitet und seinen Preis absolut wert. Die Kundenbetreuung ist ebenfalls spitze! Das war mit Sicherheit nicht die letzte Bestellung. Daumen hoch!”

Comfort Works 5 star review on 28th February 2022

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Posted 2 years ago

Hi Alice, dein Söderhamn Sofa sieht wirklich toll aus und es freut uns zu hören, dass du mit uns und dem Service zufrieden bist. Wir freuen uns auf jeden Fall wieder von dir zu hören! - Simon von Comfort Works

Posted 2 years ago

“I was very happy with my covers and the customer support.”

Comfort Works 5 star review on 26th February 2022

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Posted 2 years ago

Hey there, Melissa! We can't thank you enough for the kind words - your Nockeby looks absolutely fantastic. We're thrilled to hear that your experience with us was a good one. Thank you again for all your trust and support! :) - Mira from Comfort Works

Posted 2 years ago

“Very Nice service and material. Very happy of my order and recommend 100% thanks a lot”

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Posted 2 years ago

Hey there, Caillarec! Thank you so much for leaving us such a wonderful review. We're so happy to hear that you're enjoying your new covers. Have a great day ahead! :) - Mira from Comfort Works

Posted 2 years ago

“The covers fit like a glove, I got exactly what I paid for.”

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Posted 2 years ago

Hey there, Han! Thank you so much for your kind words. We're over the moon to hear that you're enjoying your Ektorp's new feel. Thank you again for trusting us with your covers and have a wonderful day ahead! :) - Mira from Comfort Works

Posted 2 years ago

“I had an excellent experience purchasing a new slipcover for my Rowe Nantucket Sofa. I ordered some sample fabrics which were shipped out to me very quickly. Once I decided on a fabric, I placed the order and received a nicely packaged slipcover within just a few weeks. The quality was excellent. Not one stray thread anywhere! The slipcover is slightly bigger than my old one -- and that could be to account for shrinkage during wash -- or could be that my sofa is so old that the cushions have been flattened -- but nothing that I can't live with. I am so glad I did this. I had considered throwing away the sofa, but now I have a new updated sofa!”

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Posted 2 years ago

Hey there, Sheila! We can't thank you enough for leaving us such a stellar review. We're thrilled to hear that your experience with us was a great one and that you're enjoying your Nantucket's new feel. Thank you again for trusting us with your slipcover and have a wonderful day ahead! :) - Mira from Comfort Works

Posted 2 years ago

“While the CS agent was very polite, the company's return policy is shady and they kept continuing to ask me for more money during the customer service process instead of actually trying to resolve my issue. They wouldn't let me return or exchange covers that did not fit even though that's their policy and kept offering solutions that just did not work. Mismatching colors and/or styles.”

Helpful Report

Posted 2 years ago

Hey Jason! Bummed to hear that you weren't able to get a workable solution for your sofa covers. I'm able to re-look into this case for you and have already contacted you by email to get some clarity over some aspects of your order. I'm hoping that with a pair of fresh eyes we'll be able to find a way to get you the covers that you need to rejuvenate your sofa. -Melvyn from Comfort Works-

Posted 2 years ago

“Excellent! I wanted to dress up our two pottery barn slip cover chairs and also change the color scheme for our space. I ordered samples first which I highly recommend. I went with the textured weave willow, beautiful hue of green, its heavy duty and holds up to high traffic use and repeated washings. I went for the minimal cover verses the original which has more fabric around the bottom. With less fabric the chairs look smaller and sleek, a better scale for our space. The fit is a little on the baggie side because our chairs are 8 years old (everybody's favorite chair to sit on). I'd rather they be baggie than too fitted, I'm very pleased with them our space looks fabulous. My husband said it looks like a different house in a good way. My experience with Comfort works: easy and great communication, always updated me with my order, quality of fabric and workmanship definitely met my standards, excellent packaging and shipping, and I would highly recommend comfort works for your project.”

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Posted 2 years ago

Hey there, Nina! Thank you so much for leaving us such a thoughtful review. We're thrilled to hear that your experience with us was nothing short of pleasant and that you're enjoying your new covers. Thank you again for all your trust and support! :) - Mira from Comfort Works

Posted 2 years ago

“I purchased the ikea kivik slip covers, and I can tell you with full confidence, do not buy from this company, you will be scammed with your money, you will not get what you think you're getting, they promise an original fit similar to the ikea covers but what I got was at least 2 to 4 inches looser and just looked horrible on my couch SCAM!!! do not buy”

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Posted 2 years ago

Hi Fadi, thank you for your feedback, and for taking the time to write us a review. We believe that our customer experience agent is already in the midst of looking into this to resolve the issue. We will continue to communicate via email to address the issue until we come to a resolution. Thank you.

Posted 2 years ago

“I was very impressed with entire process at comfort works and the quality of the covers is top notch; better than my original Ikea fabric. I opted for rhe velvet fabric with the added piping. So happy I made this investment, thanks Comfort Works!”

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Posted 2 years ago

Hey there, Steven! Thank you so much for leaving us such a fantastic review. We're so happy to hear that you're enjoying your new covers. Thank you again for all your wonderful trust and support. Have a great day ahead! :) - Mira from Comfort Works

Posted 2 years ago

“I am so thankful to have found this amazing company. I bought a sofa bed almost 20 years ago from Ikea. It is still in great shape despite moving with us from Taiwan to Ontario and finally to here in Nova Scotia. However the seat cushions were shredded and a few other nicks on the sides. Comfort Works had the perfect solution. A fitted cover…extremely well priced, beautifully fitted and really fast delivery. A “new” couch and I couldn’t be happier.”

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Posted 2 years ago

Hey there, Cath! We can't thank you enough for taking the time to leave us such a thoughtful review. We're thrilled to hear that your experience with us was a great one and that you're enjoying your Ektorp's new feel. Thank you again for trusting us with your slipcover and for all your support! :) - Mira from Comfort Works

Posted 2 years ago

“I’m amazed with the quality of the fabric but most of all with how well made and finished every single cover is. It fitted perfectly and brought my old beloved couch back to life. Extra points for making covers for an old rare edition of an ikea couch (the PS 2012)”

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Posted 2 years ago

Hey there, Malena! Thank you so much for leaving us such a stellar review. We're over the moon to hear that you're enjoying your PS 2012's new look. Thank you again for trusting us with your covers and have a wonderful day ahead! :) - Mira from Comfort Works

Posted 2 years ago

“Hemos quedado encantadas con las nuevas fundas para las butacas Solsta Olarp que compramos hace ya bastantes años en Ikea. El color es el que nos imaginábamos y la tela, preciosa. Todo perfecto!! 👏🏽👍🏽”

Comfort Works 5 star review on 19th February 2022

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Posted 2 years ago

“I have had a wonderful experience with Comfort Works (ordering was easy, a fast shipment, and any questions were answered promptly). I LOVE the new covers - very well made! I think I'll do a second order for my Poang chair!”

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Posted 2 years ago

Hey there, Michele! We can't thank you enough for leaving us such a great review - your Lillberg looks amazing. We're so happy to hear that your experience with us was nothing short of pleasant. Thank you again for all your trust and continued support! :) - Mira from Comfort Works

Posted 2 years ago

“Colis très bien emballé Petit mot personnalisé d accompagnement Housse de protection très jolie. La commande est impeccable. Délais respectés. Suis ravie 😀”

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Posted 2 years ago

“Estoy encantada con las fundas, mágicamente mi sofá se ha convertido en otro, una maravilla.”

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Posted 2 years ago

“I ordered a cover fir a Crate & Barrel sofa and armchair. It was cheaper than what crate and barrel’s one and it was so well done. Customer service and communications was wonderful. So happy! HIGHLY recommend this business.”

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Posted 2 years ago

Hey there, Silvia! We can't thank you enough for leaving us such a stellar review. We're thrilled to hear that your experience with us was a great one. Thank you again for all your wonderful trust and support! :) - Mira from Comfort Works

Posted 2 years ago

“omg, this came up so beautiful .. I just receive on Monday and didn't put them yet, but it came so nice and I appreciated so much!! thank you”

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Posted 2 years ago

Hey there, Vicky! Thank you for leaving us such a great review. We really appreciate your kind words. Thank you again for trusting us with your covers and have a wonderful day ahead! :) - Mira from Comfort Works

Posted 2 years ago

“Beau tissu, beau travail. 👍”

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Posted 2 years ago

“Good quality . Quick delivery . Excellent ☆☆☆☆☆”

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Posted 2 years ago

Hey there, Akiko! Thank you so much for your kind words. We're thrilled to hear that your experience was nothing short of pleasant and that you're enjoying your Stocksund's new look. Thank you again for all your support and have a wonderful day ahead! :) - Mira from Comfort Works

Posted 2 years ago

Comfort Works is rated 4.8 based on 4,673 reviews