Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,675 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,675 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

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“I wish I had more furniture so I could deal with Omar again. He was the best. I love my new pink sofa and chair covers so much. So happy not to have tossed my old furniture since it was still functional. I'll upload a pic as soon as I finish deocorating. Thank you!”

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Posted 3 years ago

Thank you, Nathalie! We're sure Omar would be thrilled to hear when we share this review with him :). Definitely send a photograph to us so we can all take a look! You may also update your review and include a photograph here for all to see! Thank you again. Best, Samantha T. from CW.

Posted 3 years ago

“Ordering was easy, communication was quick and timely and the slipcover fits perfectly, and the couch feels brand new! Thank you!”

Comfort Works 5 star review on 1st April 2021

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Posted 3 years ago

Thank you! They look great!

Posted 3 years ago

“Really excellent quality. The covers went on easily (much more easy to remove and replace than the original Ikea ones) which will make washing a breeze. But so far, the stain repellant surfaces have also proved excellent when it comes to toddler juice box spills etc. I am very pleased with these and I will certainly be ordering more from this company.”

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Posted 3 years ago

Thank you! We look forward to serving you again.

Posted 3 years ago

“Perfect fit, very happy with the fabric --it's exactly what we wanted! Amazing customer service as well. I'm loving our "new" couch!”

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Posted 3 years ago

Thank you!

Posted 3 years ago

“Desperately needed new slipcovers for our very worn and threadbare 18 year-old Mitchell Gold sofa, chair, and ottoman and reached out to Comfort Works for help. From the start, their customer service was top rate. We used their templates to measure the existing furniture and the company reached out several times to double check measurements with us during the production process. We were advised that they were swamped with orders and given a fairly realistic schedule for production and delivery. When the new slipcovers arrived yesterday, they were beautifully boxed and fit our existing furniture perfectly! We no longer have to cover our furniture with throw blankets. Comfort works did an amazing job! I highly recommend them!”

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Posted 3 years ago

Thank you Christopher! It always makes the team's day when we hear of such kind words from a happy customer! The slipcovers do look great! Thank you for sharing.

Posted 3 years ago

“Fits perfectly and is very comfy. We are very happy with our purchase! Just requires patience for it to be made and to arrive.”

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Posted 3 years ago

Thank you!

Posted 3 years ago

“Easy to put on and really good quality! Love the way it looks!”

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Posted 3 years ago

The slipcovers look luxurious! Thank you.

Posted 3 years ago

“Got a cover for my 10 year old pottery barn couch and love it. It went on easily and is snug. The cushion covers go on a lot easier than my original pottery cushion cover. It’s super sturdy and just added years to a couch that is loved by humans and pets alike. I’d skip the usb package, though. Minor detail that I don’t find very useful.”

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Posted 3 years ago

Thank you for sharing! The slipcovers definitely fit well and we're thrilled that you're satisfied and that we were a part of your sofa revamp journey.

Posted 3 years ago

“Awesome quality, fits perfectly”

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Posted 3 years ago

Thank you!

Posted 3 years ago

“Major upgrade for our Ikea couch. Great color and quality. Couldn't be more pleased!”

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Posted 3 years ago

Thank you, Ed!

Posted 3 years ago

“I foolishly bought an IKEA Morabo footstool, thinking I could make the styling work with my IKEA Karlstad couch. To solve this problem I resorted to covers and the folks at Comfort Works came through. They were amazingly responsive and created a custom cover based on photos and my measurements. The Morabo has a really plump cushion attached to its frame and I was essentially asking them to design the cover to make it look more slim like the flat 2 piece Karlstad footstool. They did an amazing job and I am so thankful!”

Comfort Works 5 star review on 31st March 2021

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Posted 3 years ago

Thank you for taking the time to write us a review and including an awesome photograph! The team was thrilled to see the final result and even compared it to upholstery. We're glad you're satisfied with the slipcovers.

Posted 3 years ago

“Really great quality fabric (better than the original IKEA covers) and very well made. Our sofa looks like new! We ordered samples, then some more and it was totally worth spending the time picking the right fabric. We even had a family spreadsheet with rankings before selecting! The covers fit very well and have made our saggy, rubbed old sofa fresh again. The only issue we have to report is that the cable provided for the USB charging port doesn't fit into its holder within the cover. We have fudged it with a different cable - this small detail is all that prevents us from reporting a perfect experience.”

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Posted 3 years ago

Thank you Michelle! We're thrilled to hear of your feedback and that we have been a part of your slipcover journey. As for the USB port, indeed, there is a certain 'technique' to fit the cable but we are glad you have found a workaround :). Thank you.

Posted 3 years ago

“I *almost* love everything about this cover. The fit and quality of the cover is fantastic to say the least and the velvet is unbelievably soft. I cannot stop petting my couch. BUT, I trusted the site's pics of colours too much. The 'storm grey' velvet is *several* shades lighter than the website suggests and is a light grandma-ish blue-grey instead of the rich charcoal I was expecting. I actually chose this one over the claw proof medium grey because I thought this one was darker. I am really sad about the colour as it doesn't have the same presence in the room. I would 100% advise anyone else considering ComfortWorks to order samples. I promise your couch makeover will be better than you expect, but do not trust the site's visuals for colours, unfortunately.”

Comfort Works 3 star review on 31st March 2021

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Posted 3 years ago

Hi Christine! Glad to hear that the covers fit and feel well, but we're also sad to hear about the colour is a little too light to your liking. We do encourage all our customers to order some samples to see how they look like in real life before committing to buying the covers. We've already reached out to you by email with a possible solution to assist you with getting the colour that you have in mind; hope this helps! -Melvyn from Comfort Works-

Posted 3 years ago

“Lovely fabric. Beautifully made. Fits better than the IKEA made slipcovers. I will definitely use Comfort Works again.”

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Posted 3 years ago

Thank you!

Posted 3 years ago

“I am not happy with my Ikea vegan leather Poang slipcovers. They do not fit well at all. Aspects of the covers are way too big (the large back seat) and some aspects are way too tight (the bottom seat area). The slipcover does not lay right at all. The head pillow is too heavy (even though I am use the foam from the original Ikea chair) and causes the entire top of the cover to sag. Looking at the return policy--it does not seem simple to have it corrected and it took almost 8 weeks for the covers to arrive. I was so excited to recieve them--and now feel disappointed with the fit.”

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Posted 3 years ago

“Fits just like the original cover!”

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Posted 3 years ago

“Magnífico servicio el que presta comfort works. Muy buena calidad de producto”

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Posted 3 years ago

“Love the color and fit”

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Posted 3 years ago

Hi Patti, thank you again for your review and glad to hear the slipcovers for your Ektorp sofa worked perfectly! :) - Niro from Comfort Works

Posted 3 years ago

“Fit perfectly and make my sofa look brand new! Love them!”

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Posted 3 years ago

Hi Catherine, thanks so much for letting us know! Your agent Sam, and our seamstresses would definitely be pleased! Thanks again for your wonderful support! :) - Niro from Comfort Works

Posted 3 years ago

“Slip covers are perfect and look great”

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Posted 3 years ago

Hello! Thank you for providing us with your feedback. Glad that the covers turned out great! If you have any other questions or concerns, please email us at info@comfortworks.com.au. Cheers!

Posted 3 years ago

Comfort Works is rated 4.8 based on 4,675 reviews