Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,675 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,675 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

Write Your review

Tell us how Comfort Works made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the textile options and that you can get swatches before ordering. The order was easy. It was quick. And I LOVE my new sofa cover (as do my cats)! I am extremely pleased and would recommend this company to anyone. Thank you!”

Helpful Report

Posted 5 years ago

“Really appreciate the attention to detail and personal concern for all aspects of my purchase with comfort works ..thankyou my covers fit perfectly..”

Helpful Report

Posted 5 years ago

“Very fast shipping and amazing customer support, that is taking much care even after the shipping is already completed. Covers were packed well and fit nicely, looks they'll last longer than the original. ٭★✮✰✩ Five star recommendation ✩✰✮★٭”

Helpful Report

Posted 5 years ago

“The whole process from choosing samples to fitting the covers was so good! The pricing is clear, the product is excellent quality and the service is first class. Highly recommend.”

Helpful Report

Posted 5 years ago

“I absolutely love my Karlstad loveseat cover. I have received a lot of comments on it -it’s in my office at work. I’m a therapist so it gets a lot of use.”

Helpful Report

Posted 5 years ago

“the customer service reveals the quality of the company. In an issue that arrised, comfort works were extremely helpful, polite, comforting and dealing with my case swiftly, effectively and communicated their genuine interest. Everything is perfect my covers fit like a glove, 5 star service. Buy with confidence”

Helpful Report

Posted 5 years ago

“Absolutely fantastic company! They were proactive with a slight delay, helpful with questions. Their customer care is outstanding, it genuinely feels like everyone cares and wants you to be delighted with both the product and the service you receive.”

Helpful Report

Posted 5 years ago

“I really like the fit of the sofa cover. I'm not 100% happy with the color (It's a lot of blue) but that's more my fault as I did get fabric samples. Overall this cover has brought new life to a beauty sofa and that's great. Will probably buy a second cover in another color as a backup.”

Comfort Works 5 star review on 27th September 2019

Helpful Report

Posted 5 years ago

“Came in a decent timeframe and quality was as expected. Would recommend this company”

Helpful Report

Posted 5 years ago

“Compré unas fundas para mi sofá a través de la página web de Comfort Works. 2 semanas después recibía una llamada de FEDEX España para avisarme que mi pedido había llegado a sus oficinas de Barcelona y que para poder recibirlo a casa necesitaba que les pasase por e-mail una captura de pantalla de los movimientos de mi tarjeta de crédito donde aparecía la operación bancaria de Comfort Works. Y yo como un tonto se la envié. Tras recibirla me informaron que para poder recibir el producto necesitaba pagar 172 euros de aranceles de aduana. Obviamente me puse en seguida en contacto con Comfort Works para quejarme y decirles que me negaba a pagar esos 172 euros y que iba a pedir a FEDEX que les enviara de vuelta el paquete. No sé qué trámite hizo Comfort Works pero un empleado de FEDEX me trajo el paquete a casa y no tuve que pagar nada. Cabe destacar que antes había recibido un mail de Comfort Works (de un tal Alejo) que decía claramente que Comfort Works se iba a hacer cargo de los aranceles de aduana. Y ayer recibí un correo de FEDEX para informarme que tengo una deuda de 172 euros y que la van a transferir a su agencia de cobros para comenzar el proceso legal (lo cual incurrirá en gastos adicionales). Estoy muy enfadado y por supuesto no recomiendo para nada comprar lo que sea en la página web de Comfort Works”

Helpful Report

Posted 5 years ago

“Am impressed with the quality of my new sofa covers. The fabric is soft and durable, and the workmanship is excellent. My old sofa looks like new!”

Helpful Report

Posted 5 years ago

“Horrible customer service. Covers don’t fix my couch. $1,700 later and I have to pay more money to get correct covers made when it wasn’t my fault. Not happy! And will not recommend to anyone very disappointed as this was a lot of money.”

Helpful Report

Posted 5 years ago

Hey there! Sorry to hear that - could you kindly let us know what your order number is and we'll contact you from there to get this fixed for you? Thanks and speak soon!

Posted 5 years ago

“COMFORT WORKS has such a great choice of fabric. I wanted a bright blue and it was the ONLY company who had more than dull grey or beige. The covers are beautifully made and and have transformed my boring Ikea sofas. Customer service is second to none. Wonderful to have a named person answering a couple of questions and I love the little notes included to help fit the covers. I was kept informed of the progress of my order and it arrived as promised in ten days. Pretty good as I live across the world in the UK!”

Helpful Report

Posted 5 years ago

“This is my second sofa covering I’ve ordered and once again was very happy. The colors were spot on and the quality of the work was great. Easy ordering and on time delivery make for a pleasant experience. Well done.”

Helpful Report

Posted 5 years ago

“Service was really prompt. I was surprised by the excellent color match. Comfort Works was in contact often and was very informative.”

Helpful Report

Posted 5 years ago

“Excellent covers. Perfect fit. Prompt manufacture and delivery. We’re delighted”

Comfort Works 5 star review on 16th September 2019

Helpful Report

Posted 5 years ago

“What an amazing company! I had them make me slipcovers for my oversized chair and ottoman they turned out amazing! The customer service is out of this world we went back and forth with pictures and sizing until it was just perfect! I highly recommend comfort works for a perfect slipcover to make all your furniture look like new!”

Helpful Report

Posted 5 years ago

“Comfort Works provided thorough instructions and follow up and made sure everything was perfect for us. Their communication throughout the whole process was immediate and so helpful and the slipcovers are perfect!”

Comfort Works 5 star review on 13th September 2019

Helpful Report

Posted 5 years ago

“My old ikea sofa bed now looks brand new with new covers! I absolutely love it 😍 thank you comfort works for making my sitting room look gorgeous! I wish you were closer as I would buy everything from you!”

Comfort Works 5 star review on 12th September 2019

Helpful Report

Posted 5 years ago

“service and product very very good!”

Comfort Works 5 star review on 10th September 2019

Helpful Report

Posted 5 years ago

Comfort Works is rated 4.8 based on 4,675 reviews