“This company truly deserves no stars. I'm telling you all, believe the 1-star reviews. My story is exactly the same.
We were quoted an awesome price, but then our price doubled once the drivers arrived.
My wife was on a last-minute hunt for a moving company to take our belongings from Florida to Texas. Upon speaking to Gabe, we received a nice quote for $2,178.00 and were so surprised. She even asked him what the catch was. He said there was no catch, and the only thing that could change the price would be if we had larger items than what he had listed. He then rushed us through the contract signing process. He also told us that we were getting a discount because they were headquartered in Fort Lauderdale and their trucks were there, obviously lying about the nature of their business. They are a only broker. They do not own their trucks, and you are likely to get whoever they can find to take the load on that day. Once you pay them, they are hands-off. After that, you have to deal with whichever moving company shows up. Then, you may get a different company to drop off your belongings as well.
Anyway, the next day the drivers showed up, and they were like, "Nope, this load will cost over $5,400." We were shocked and asked, "For what?" Everything we had was what we told Gabe. The only thing we forgot was our 75-inch TV. Everything else was broken down flat, and Gabe told us it shouldn’t take up much space. He even said he had overestimated the space so we would have extra room in case we forgot something.
The moving company tried to contact them to sort out the situation, and we tried to get ahold of them as well. When we finally reached them and tried to cancel, they told us our money was non-refundable and advised us to get rid of things we didn’t need to save on space.
Tony told my that they were working with the moving company to reduce the cubic feet rate for us. The moving guy, who was listening, mouthed to us, "He's lying." We knew this because the moving guy never left our side, so we knew they hadn’t spoken as yet. He also told us that the rate they were giving us was their typical rate, not one they had agreed upon with My Move Price. We decided we couldn’t proceed with the move at such a high price.
At this point, we had only one day to find a way to move our stuff. All night, my wife spoke to Tony. He basically told her to just get rid of the things we didn't really need. He was basically working to convince her to go through with the move. With few options left because we were in the 11th hour, we decided to downsize our belongings. We spent the entire evening getting rid of things we needed but could part with for the sake of saving money.
The next day, they sent different movers who quoted us $4,600+. So, we were back in the same predicament. We had to get rid of more stuff just to get the final price down to $4,026.80.
When we finally received our belongings, all of our larger furniture arrived damaged, most permanently. We decided to file a claim since Gabe told us we were covered up to $10,000. What we didn’t know was that it was only 60 cents per pound. Now, we are stuck with damaged furniture and can’t even claim a fraction of replacement cost.
There’s so much more to this story, but folks, DO NOT USE THIS COMPANY! Those 5-star reviews are fake. They use unfair and deceptive practices to trick people like us who are in a bind.”
“This is not a traditional comparison site. They pass your details to a selection of different companies who in turn contact you directly. One quote was too expensive, another company kept emailing and wanted to do a video call probably to see what the address was like and the other one didn't even cover the area despite me having filled in the relevant details. I expect the companies have to pay a commission or have membership so that is going to up the price to the end user. You would be far better off going somewhere else like the phone book or Internet.”
“You will see people who want immediate removals or in next 3-5 days sent and charged as leads via COMPAREMYMOVE but they wont answer the phone. Wont reply to your email pure silence. ODD. No way of verifying it either the phone number is bad, but the email goes through must be a real lead right. I have all the documents and reporting them to OFCOM and trading standards really worrying.
I AM A BUSINESS DEVELOPMENT MANAGER FOR A REMOVAL COMAPNY AND SEEN 1ST HAND THEIR LEADS FOR 2 YEARS. EVERYTHING BAD OR OPINIONS YOU READ ABOUT THE PRACTICES AND LEADS ITS TRUE. COMPAREMYMOVE do not vet the leads, check the email or phone being valid just sell it to you straight away off your credit. STUART @PARTNER TEAM IS A NIGHTMARE. You have to fight to be re-credited. Its the only system where you can sell something bad, not valid, rubbish, no quality and it up to the customer to tell the seller its bad.
YOU HAVE TICKED THE BOX FOR 2/3/4/5 BEDROOM LOADS AND IF ITS A JOB FOR 3 ITEMS OF FURNITURE "DOES NOT CONSTITUTE A 2BED LOAD" AND CANT COMPETE WITH THE MAN WITH A VAN NO TAX/VAT CASH IN HAND. LIMITED COMPANIES BUT YOURE STILL PAYING FOR THE LEAD.
WE ONLY HAD 2 TRUCKS ON OUR INSURANCE LAST YEAR TO AUGUST THIS YEAR AND COMPAREMYMOVE SEEING OUR INSURANCE DOCS SELLING US 10-15 LEADS A DAY 3/4/5 BED HOUSES BUT WE WEREN'T INSURED TO DO SO AND CUSTOMERS THINK WE WERE VETTED AND INSURED FOR THEIR LOAD WE WEREN'T AND COMPAREMYMOVE KNEW IT.
BEWARE”
“I'm very happy, used this website to compare building surveys for purchasing a house, there were about 5 quotes and I chose Spartan home surveys because they offered competitive pricing. I filled out a form and had a survey booked two days later with a RiCS chartered surveyor! The report came through in 3 days and was extremely thorough. Very satisfied with the whole process and recommend not only this website but also Spartan surveys in East Midlands 👍”
“I am writing this review after personally contacting Compare My Move (CMM) to get this issue resolved but unfortunately I was left feeling that the business did not show any interest to my feedback. I Had the pleasure of speaking to Stuart, who addresses himself as “Head of Partner Support”, which is interesting as my experience has been nothing but unsupportive from him.
I am one of the partners that work alongside CMM. I called in to inquire as to why a flagged a lead was not refunded.
My company, and others spend a lot of money in advance to be able to receive good quality leads, unfoutunalty, this is not what we are getting, as CMM do not do their due diligence when sending leads to us and leaves it up to us to check whether the lead is valid.
Stuart replies for not adding the credit back onto the account was because “the email worked just fine” – I explained to Stuart that the number worked just fine too, however the person at the other end of the phone confirmed that the wrong number was imputed, which one could also assume that the email will likely be the wrong email too. I explained that just because the email went though, does not mean that that email was sent to the right person.
Despite explaining countless times that we were spending the money to receive leads that are valid, Stuart kept referring to the “policy”, and had no real interest in helping or resolving the issue. Infact, comments were made by Stuart about my company, stating that we were frequently highlighting problems.
I happily explained to Stuart that if he was investing money into a service that is failing to produce reasonable results and suggestions to make the service better were being dismissed/ignored, he too would be disappointed.
I proceeded to ask to speak to someone that was going to show interest to the fact that something should probably change regarding to policy, excuses were made as to reasons why I was unable to speak to management, or “they would look into it”, or the “policy has been around for years, we will not change it because of one person”
Today has been interesting to the fact that I have made some valid points relating to problems that I am having as consumer, which have been met with defensiveness and dismissal.
It’s a shame that the same energy/effort that was used to get my company and other partner on bored, is not used to resolved problems relating to leads.
There are many other lead companies that I will be more than happy looking into, as I am shocked that someone who role in the establishment is to aid their partners, can be so condensing and disingenuous to the situation.”
“Dont be Deceived
This is not a price comparison site as the name implies.
They are an advertising agent for small medium sized companies which are on theirs books, simply pass on your info.”
“Absolute rip off
They didn’t show up on the move date
Came with 2 trucks instead of 6 when the eventually came at 4 pm the next day .
Destroyed 3 lamps , left furniture with no one guarding the trucks so things were stolen on site
Lost my wedding dress and extremely expensive curtains .
Arrived late inti the evening 3 times because they insufficient men and trucks
Charged us £500 for used boxes in advanced many of which were unusable
Sloppy movers . Had to find men off the streets because they didn’t have enough workers . There were supposed to be 12 men and 6 3.5 ton trucks
They didn’t bother to pack bulbs and lamps . Instead carried them from the tops . They were supposed to have a carpenter . They never came
It was a joke . They sent just one of the movers instead and he was clearly not a carpenter . We had to pay someone else to install our mirrors .
They spread false information about unhappy customers .
Was a financial waste”
“Friendly, efficient team. Always on hand to deal with anything in a split second. We have been dealing with Stuart for the last two years and he has always been helpful and friendly and never pushy. Highly recommend compare my move.”
“Terrible company - They recommend unregulated and legally questionable companies and don't care about customers.
They promise to put you in touch with professional “regulated” companies but the one I had wrecked the move, left things behind, damaged property and distressed my young family.
When I asked comparemymove to give me the regulatory bodies details, they said actually they didn’t mean regulated by the moving regulator - just checked by the website!!! Amazing false claim.
Would never have used a company they recommended if had known this. Now have been stung, lost money and belongings are wrecked.
After I complained they have changed their website to remove the “regulated” claim but have not accepted that it was wrong to say this.
Be beware - the companies recommended are unregulated and in my case was criminal and damaging. The lack of transparency and apologies about the effect this had suggest this company only cares about money and NOT customers.
AVOID”
“COMPARE MY MOVE IS THE BEST COMPANY I HAVE USED FOR REMOVAL LEADS... OUR BUSINESS HAS GROWN SO MUCH MORE BECAUSE OF THEM...
VERY POLITE AND FRIENDLY TEAM....
BIG BIG THANK TO ALL OF THE TEAM, KEEP UP THE GOOD WORK...”
“Extremely pleased with the quick response to our e mail. Competitive prices and very professional approach. We were able to choose a company that suited our needs within 48 hours . Load off our minds with so many other stresses of moving house.”
“The speed of replies from removal companies was impressive. The companies have all contacted us within 12 hours and have either emailed a provisional quote or arranged a visit at a time convenient for us.
It saved us trawling through the Internet in the hope of finding a reputable company.”
“Response from potential contractors was rapid. 4 had been in touch within two days and, although they were willing to travel, only one of them was actually based in my city.”
